Comprehensive Report on M&S: Strategic Analysis and CSR Review

This report provides a comprehensive analysis of Marks and Spencer (M&S), a UK-based company, focusing on its business context. It includes a SWOT analysis to evaluate internal strengths and weaknesses, as well as external opportunities and threats. A PESTEL analysis examines the political, economic, social, technological, environmental, and legal factors impacting the business. The report assesses how changes in PESTEL factors influence opportunities and threats for M&S and recommends a suitable leadership style for the organization. Furthermore, it critically comments on M&S's Corporate Social Responsibilities (CSR) using research-based evidence, highlighting the company's initiatives related to environmental sustainability, ethical sourcing, and community engagement. Desklib provides access to this and other solved assignments to support students in their studies.

Context of
business

Table of Contents
Introduction .....................................................................................................................................2
Perform a SWOT and PESTEL analysis for chosen business................................................3
evaluate how the changes in PESTEL factors has influenced the Opportunities and Threats
business...................................................................................................................................5
Recommend a suitable leadership style..................................................................................6
Critically comment on their Corporate Social Responsibilities in the processes using evidence
from your research..................................................................................................................8
References ....................................................................................................................................10
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Introduction
Business is the commercial activity which is done with the aim of earning money In
return of offering goods in the market place. In order to make the business organisation more
effective it requires a management which is related to the manufacture and variations
formulation that are ever-changing in quality through which their is high expectations of
flexibility with in the structure or out of the establishment. The following report is based on
Mark and Spencer which is UK based company ( Thomas, 2020). It was founded in 1942 by
Thomas mark and Michael Spencer. It serves services in various countries. The company deals
in clothing products and house hold goods. the following report will cover internal and
external factor analysis on the basis of considered organisation. Further it will discuss the
various leadership style and global effect of opportunity and threat.
Main Body
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Execute a SWOT and PESTEL analysis for selected business.
Swot analysis -
It is framework which helps in analysing the internal factors that effect the
business in both ways. The further discussion is in below :
Strength
 The brand is well known and recognise
in world wide so it is treated as brand
in world wide.
 The commodity of the trade are
detected as “value of money” due to its
quality, convenience and broad range
of goods.
Weakness
 The rivals presents in the market place
creates a huge competition for the
company.
 As consisting a popular brand they
required to secure their trade name
from misconduct of imitation of goods.
Opportunities
 The brand can improve and update
their presence of brand through
website and social media platform so
that more consumer get attracted.
 They can establish the outlet or store in
new market segment that can create
more profit for business
(Mangulabnan, and Vargas, 2021).
Threat
 other retail stores are big threat for
business as they offer discounted rates
on goods .
 Governing policies for retail market
can effect the business of the company
and M&S, is big brand and they are
open to various political facts in
nations where they are operating.
Pestle analysis -
It is a tool which used to add a big picture of an business environment . It permits the
organisation to form an impressions of the components that might effect a new business or
industry (Jurik, and et., al., 2019).
1. political factors – this factor refers to the authorities policy and actions intervene in
the system and another components that can impact a enterprise. These includes tax
insurance, trade regulation, duty, and many other. In order to M&S, they provides
large number of stores in various areas, but after after Brexit many of policies may no
longer applied to the industry. It is expected that the movement will be followed by
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some difficult located tax censor which will effect all firms transfer out of UK thus,
it may increase the cost of goods .
2. Economical factors - These are the factors that considers a various aspects of the
system, and how they seems on each department could effect the business. This
section includes interest rates, exchange rates and many more. In relation of M&S, an
increment in the inflation rate of a specific system effects the procedure of
organisation production. The strategy of providing quality goods to its users. Fiscal
crises can leads to deduction in sales (Sudharatna, and Chetthamrongchai, 2018).
3. Social factors - this part of pestle shows the social factors which are linked to the
culture and demographic trends of the society. It includes culture aspects, health
consciousness, age distribution many others. In extent of M&S, the company
constantly follows the current trends and culture so that they can attract more
consumers. They try to satisfy the needs and wants of the user so that they can be loyal
consumers.
4. Technological factors - these are related with the innovation in the company,
whereas automation system. Not stated up to date with the current trends of a
specific company can be highly degrading the operations. These includes the R&D
activity, equipment, technical incentives and more. In extent of M&S, the company
majorly focus on creating new technology operating models which is essential in
assisting concern in researching new automations including the implementation of
industry active ways.
5. environmental factors - These are concerned with ecological effects on industry. As
climate becomes basic factor , industry requires to plan that how to implement these
modification. It includes temperature, climate change and pollution. In relation of
M&S, they have established their own green policy which they have initiated by the
company to have a positive effect on the well being , gathering and on the heavenly
body. They have actioned on a variety of departments such as removing trans fats
from the food products and reduced the utilisation of energy and promoting fair values
of business (Abbas, and Ali, R., 2021.).
6. Legal factors - there is last component of the pestle analysis that pertain any legal
forces that refers what a business can or cannot perform. It includes licensees,
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permissions, labour laws and many others. In context of M&S, the company is
constantly organises a training sessions on sections such as health and update them
every particular year in in order to keep themselves updated with the current laws
and legislations.
measure how the changes in PESTEL factors has influenced the Possibility and Threats business.
As it is evaluated that the roles of management is to control and examine the
modifications so that decisions that might be improved in an effective modes. This section
will deals with different opportunities and threats that are listed in below :
opportunities :
political and economical cause have style of dynamic alteration that will get impressed its
planetary areas of chances. The political areas like Brexit make an important term for
M&S to expand their outlets of goods into varied sections by including efficient
documentations of projects. In economic factors, it will includes several units of alteration in
the value of fuel of the certain value of employment (.Pudelko, 2020).
Threats :
It will straight get impacted due to method and environment disagreement that will
considered as the threat. It will also reduce the threat like method changes that are presently
being essential. The organisation will not execute their actions and will practice to reduce the
sections of threat or issues. As well as it will maximise the social event by which alteration
will happen in the market place. Environmental and legal factors will minimise the manner of
menace to organization like the administration that are able of accelerative their belief of
particular members by holding legal document.
Retail industry capability to break down the effect of threats and weaknesses on
possibility :
M&S, are raising and increasing their offers by giving users contentment. It will
linked to the M&S that are utilising the possibilities with the vision of declining effect
of the threat and weaknesses. Whereas it will be effective to adapt all action and other
transaction (Petrauskas, and et., al., 2018).
1. M&S is negotiate and keep their values and economical argumentation to update their
direction simply and it will also valuation and crucial prevailing actions. It will also
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manage the way to execute the strategies that will decline there fights in order to the
rivals.
2. The company implements various terms of the products to the many countries and
they utilise digital websites and social media channels as effective and efficiently.
3. Hence, they are utilising lower sources of cost strategies that are to be refers as
strength to ascertain it and make it effective to reduce the threat issues. The common
fundamental problems will linked to the modified issues will link to the changes in
the values of goods by governing bodies(Chaudhary, and Akhouri, 2019.) .
Recommend a suitable leadership style
It is refers to the leaders characteristics attitude when directing, motivating, guiding and
managing units of people. Good leaders can encourage political movements and social
alteration. They can also motivate other ones to action create and innovate. Good leaders
make the operations more effective and systematic. it is the quality of an single to causing and
guide followers for the intention of processing structure fruitfulness. In case there is no
leadership styles implement by organisation then it becomes ambitious to operate their business
constantly. The leadership styles has varied models here described model is of Daniel
Coleman which consist of six factors which are as :
1. Commanding leadership style : this style is known as the coercive or directive
leading style. In this leaders makes all the decision and provides commands to his
squad without statement. High control and follow up combined with high
transparency in norms, roles and expectations are core parts of this leadership style.
It can be more effective but with few exceptions only in less educated unit, and
when decisions must be created very fast. It can be easily engaged , particularly in
teams with high skills in typical surroundings (Sudharatna, and Chetthamrongchai,
2018.).
2. Visionary leadership style : this kind of style is certain times also known as
authoritative leadership style. This kind of leaders understands the big picture as sets
a long run for the company. A great visionary leader manages to communicate and
explained to the industry feel inspired and understand how they will advantage from
its study. It is good leading style it still should not be observed. Too much of this can
leads in short run actions and operational topics.
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3. democratic leadership style : it is a portion of various other leading style models
like as the lewins model (.Rodrigo, Aqueveque, and Duran,2019). It is authorized
team takes full involvement in the decision making process. Any type of member can
bring forward thoughts and ideas, and there is a strive for consensus in decision
making. It is an effective leadership style but can certain times be too slow when
fast decisions are required. Utilise it at correct time and to the appropriate content.
And it can prompt innovations and idea producer. It can created ample commitment
and bring person together as a team with important reduction of conflicts between the
political reforms (Edinger-Schons, and et., al., 2019).
4. Coaching leadership style : It is the leading style when the leader coaches their
groups to improves in the long term to become better individuals and professional.
Utilising the leadership style the person can create a very high committees
appointment and loyalty in their teams. Improving the units members will
eventually nurture them to become coaching trainers itself. That after geberations
of trainer can constantly to train so that they can be a better developed in action in
long run. It is time taking style and needs a lot of ability on the section of the
management. It will only operate if the person having coaching is motivated and ok
with the feedbacks (Tahernejad-Javazmi, Shabani-Nooshabadi, and Karimi-Maleh,
2018).
5. Affiliative leadership style : this focus more on relationships and people. During
concentrating on keeping all team members satisfaction, the positive leadership
leads to trust and harmony with the units individual and between them. There is a lot
of feedbacks, recognition and rewards in this style, which assist to design team spirit
and cohesion. Such as the other styles leads to overusing afflictive leadership style
can have difficulty effects. This approval to reverberant leadership by people closer
together and creating a harmonious working surrounding with a lot of trust and
emotional support. The founder has found a positive correlation between affiliation
leadership and clarity, rewards , benchmark and other conceptual sections of a units.
6. Pacesetting leadership style : this has the complete focus on performing and results.
This leaders nothing but feature from group members and workers. This is best for
short clip when results are all the matter but it can be exhausting for everybody in
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the long term and tends to demotivate and burnout with in the unit. It can be
withering for morale and tends ton high stress stages and high turnover ratio. It
contributes to the groups by meeting challenges and goals together providing the
idea by meeting hurdles and objectives together.
It is recommended from above study that during conducting a concern happening of
situation is natural where it go crucial to be ready for this and defeat the problems. In case any
objection rise in moving concern then leading style assist to convey modification and hold their
presentation effectual. Because of pandemic sales of M&S, have been decreased and people
feels fear to buy the goods where democratic leadership style considered as effective as it helps
to introduce safe shopping to their users by following alteration. The person and worker keep all
cautiousness while operational a concern that could aid to promote people to purcahse their
products in such retail business. The leadership of such administration is having traits that used
to follow alteration and get ready all force to execute well. This also assist to modulate a
business constantly (Richter, 2018).
Critically comment on their Corporate Social Responsibilities in the processes using grounds
from your research.
It is termed to practices and policies used by arrangement that have affirmative power on the
business situation. For each organisation it is needful to have focus over this act that bring better
in organisational execution. In research, it found that if organization is applying CSR activities
then it will benefit to addition social percept as well as organisational sales in changing
environment. Because of pandemic most businesses are facing issues where it became important
to solve issues and manage all functions effectively. Create a culture where employees can
champion sustainability: After epidemic, selected organisation has created a good culture where
employees can create champion sustainability in changing situation and manage all functions
properly. Concentrate our social efforts on surrounding sustaiability M&S contribution some
percentage of their revenue in social activity that utilise in education making road and keep
the atmosphere clean. This can assist to develop the social perception and brand value in
dynamic surrounding. Commit to degarde and reduction of plastic at M&S and with in pur
supply chain has commiitted to minimise waste and plastic reduction utilisation that assist to
attract users and gives good health in modifying surrounding.
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Hence, from all the above it has analysed that M&S, involves in CSR procedure by the
understanding demand of their business and contribution to complete the company goals.
This also assist the operations to operate for people welfare. The management analysis
what is conducting in market place and establish changes that can assist to finish business
goals and maximise effectiveness of the company (Azubuike, and et., al., 2018).
Conclusion
it is comcluded from above report that, leaders and executives of the organisation will
need to execute the strategic act and military science with an effectual course. The market
condition affect several set of the quality that will get achieved as efficiently and effectual. As on
the other side, there is also a treatment that have been created about assorted term of PESTLE
and SWOT investigation on the befitting term of the factor and set of the praise and corporate
social obligation. It has been also plumbed that the wide term of the range of research that are
require to execution of different plan of action and scheme in the business management. The
leading styles are the procedure that assist in making the work more effective and impactful it
increases the employee engagement and others
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References
Books and Journals
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& Fuzzy Systems, 34(1), pp.307-320.
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success: A meta-analytic review. European Management Journal.
Thomas, G., 2020. Leadership Models and Leadership Styles as Success Factors in Small and
Medium-sized Enterprises.
Richter, G., 2018. Antecedents and consequences of leadership styles: Findings from empirical
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