Functional Areas and Skills: A Business Development Report

This report provides an overview of business functional areas and the necessary skills for employees in each area. It begins by introducing the concept of business and its functional areas, including marketing, human resources, customer service, finance, research and development, and sales. The report then delves into the specific skills required for employees in each of these departments. For example, it highlights the importance of communication skills for marketing employees, time management for HR professionals, and patience for customer service representatives. The report also emphasizes the need for accounting knowledge in finance, innovative skills in research and development, and convincing abilities in sales. The conclusion summarizes the importance of identifying functional areas for successful business operations. The report concludes by emphasizing that the functional areas discussed in the report are essential for any business to operate efficiently.

World of Work

Table of Contents
• Introduction
• Main body
Business
Functional areas in organization
Skills needed by employees to work in functional areas
• Conclusion
• References

INTRODUCTION
• World is completely surrounded by work.
• Without work nobody can survive easily because work will give money and which is needed for
survival.

Business
• A business is an enterprise which are engaged in commercial and professional work.
Functional areas of business
• Functional areas of business means group of employees who have same knowledge
and skills.
Key Functional areas of business
• Important functional areas of business are marketing, HR, technology, strategy,
equipment and finance.

Functional areas in the organization:
Marketing:
• Marketing department is very important to every organization. It is helpful in increasing
sales by doing marketing of products and services of company.
Human resource:
• Human resource team help to provide employees to the organization.
Customer service:
• Customer service department is liable to provide services to the customer of the company.

Cont..
Finance
• This is the most important department of the organization as they know company's financial position.
Research and development
• Research and development provide direction to the company that in future where company should move to gain
growth.
Sales
• Sales department are responsible for increasing sales of the company so that company can get higher revenue.

Types of skills needed by employees to work
efficiently in functional areas
Skills marketing employees should have
• Efficient communication skills is must have by marketing employees which include both oral and written
communication.
Skills human resource employees should have
• HR should have skills for time management as they have many responsibilities like hiring employees, managing
payroll etc.
Skills customer service employees should have
• Patience is the biggest skills which customer service department should have.

Cont..
Skills finance employees should have
• Finance employees should have accounting qualification so that they can carry day to
transactions easily.
Skills research and development employees should have
• For working in research and development department, employees should have innovative skills.
Skills sales employees should have
• Very important is that sales person should have convincing power.

CONCLUSION
• Through this report it can be concluded that for doing business, functional areas should be
identified.
• This report has shed light on some functional areas which are finance, human resource, marketing,
customer service, sales and R&D.

REFERENCES
Books and journals
• Elston, T., MacCarthaigh, M. and Verhoest, K., 2018. Collaborative cost-cutting: Productive
efficiency as an interdependency between public organizations. Public Management
Review. 20(12). pp.1815-1835.