Business Communication Report: Assertive Behaviour in Workplace

This report delves into the significance of assertive behaviour in business communication, emphasizing its crucial role in fostering positive relationships and achieving professional success. The introduction defines assertive behaviour as acting in harmony with self-esteem while respecting others, differentiating it from aggressive or passive approaches. The report then explores the topic's description, highlighting its importance in navigating diverse viewpoints and making mutually beneficial agreements. Personal reflection emphasizes assertive behaviour's role in personal development, enhanced knowledge, and improved management and interaction skills, all of which contribute to building strong relationships and effective leadership. The report further examines the practical application of assertive behaviour in present and future career aspects, illustrating how it boosts self-confidence, strengthens workplace relationships, and facilitates informed decision-making. It concludes by reiterating the importance of assertive behaviour and its impact on personal and professional growth, supported by references to relevant literature.

Business Communication

Table of Contents
INTRODUCTION...........................................................................................................................1
1. Topic and its description....................................................................................................1
2. Personal reflection..............................................................................................................2
3. Use of assertive behaviour in present and future career aspects........................................3
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5
.............................................................................................................................................5

INTRODUCTION
“Assertiveness is your ability to act in harmony with your self esteem without hurting
others”. This document consist of importance of assertive behaviour while communicating with
others. How this behaviour can be used to have good present and future professional career has
also been illustrated in this report.
1. Topic and its description
Assertive Behaviour is the topic which I have found most interesting among topics which
have been discussed. It is a key communication skill which allows to pursue our own objectives
and stand up for our own choices, beliefs and values simultaneously with respecting other people
values, beliefs and choices. While communicating two or more parties are involved who have
different point of view and also they have different choices. It is not possible for both parties to
get what they want in every condition so, a deal has to be made which agrees upon best possible
result which leads to assertive behaviour (Guffey, 2012). Maintaining this behaviour leads to a
positive and friendly relationship which is very good while having relations with other. This
implies behaving in coordination with others as well as having your own opinion.
In vast majority of cases assertive behaviour has produced best result while in a few it
does not work. To have this you first need to be clear about your ideas and plans by this you will
get a direction in which you have to work. Pick best direction try to improve it by practicing and
experiencing more and more in that field. This will give you best knowledge of that area which
will give generation to assertive behaviour where you can stand for your own beliefs by keeping
others in mind. There are several aspects of this like- taking responsibility, using descriptive
language, presenting your state and opinion in best way, seeking views of others, constructive
1

feedback to have best decisions, inviting suggestions, pleasant tone, appropriate volume, fluency
while speaking, maintaining eye contact, appropriate facial expression and open body language
welcoming others expressions.
2. Personal reflection
In my opinion assertive behaviour is very important and this leads to build up many positive and
good relationship. As assertive behaviour aims at protecting both aggressive and passive
behaviour. This state of person builds up a human which is very efficient and reliable who is
responsible for all. Knowledge of a person is very high which implies him/her to stand for its
own opinions and beliefs. Management skills are also developed by this. Healthy relationship
maintenance is enhanced which is really important while surviving in this environment. There
are many more reasons which will justify my choice they are as below: Development of person: Assertive behaviour develops a person as it focus on building
healthy relations which also improves and builds a possible image of person (Ru-Chu,
2013). By this a person develops in other people point of view which gives rise to trust
and honour to that person. Enhancement of knowledge: Knowledge of a person about different behaviour of people
and dealing with them in best possible manner is enhanced which builds up a great
leader. Management skills: A person learns to manage other people by listening to them as well
as implying his own point of view to it which gives best solutions and base for decision
making.
 Interaction skills: This develops interacting power of a person to deal with different
behaviour (Robles, 2012). Being humble with confidence leads to very good interaction
with people which leaves best expression amongst others.
2

All of these qualities while having assertive behaviour made me to choose the topic
which will help me to get knowledge in building best relationship and coordination with others
while working in an organisation.
3. Use of assertive behaviour in present and future career aspects
Assertive behaviour help person in positive manner. By this behaviour a person can get good
success in their work field. Being assertive is not easy all the time. But to develop this skill I
learnt a lot so that I can bring this behaviour in my values and belief. This assertive behaviour
increase my self confidence. I used my assertive behaviour in my workplace by understanding
my roles and responsibility clearly. Whenever I am getting any work or get into situation where
challenges are to be faced in that case I take help from my subordinates and stay calmly to find
solution. This behaviour gives me lots of benefits such it make stronger relation to other
employees and my other areas of life.
This behaviour help to develop leadership skills and I develop my knowledge so that I
can participate in important decision of organisation (Kernbach, S., Eppler, M.J. and Bresciani,
S., 2015). This help to get best solution of every problem and by this I am bale to find my
personal power. I don't feel disappointed when I am not able to achieve my target but because of
this assertive behaviour I can understand my responsibility and it encourage to do more hard
work toward my work. It help me to act fairly with issues faced in an enterprise. Assertive
behaviour gives me self assurance and because this even other employees are treating me in
fairly manner. This can tends to make me good leader and try to follow my suggestion and ideas.
I develop this behaviour by understanding what is right and wrong about individual
feelings. I give important to every person s they are equal for me. I never get aggressive while
doing my work. I try to respect others and treat them fairly. It is important for me to take
3

decision so that both parties get benefited. This can help me in my current work location as well
as if I want to join other organisation in that manner also it helps me a lot. From this action I can
make my self more innovative and effective. At my every stage of life this concept help to go
further and help me to achieve my personal goals. Whether it is about working in an
organisation, studying in institution or giving interviews for companies it can help me in every
aspect of my life.
CONCLUSION
This description concludes importance of assertive behaviour and its implication in
present and future career. Also a justification for choosing the topic have been given in this
document.
4

REFERENCES
Books and journals
Guffey, M.E. and Loewy, D., 2012. Essentials of business communication. Cengage Learning.
Ru-Chu, S.H.I.H., 2013. Effect of using Facebook to assist English for business communication
course instruction. TOJET: The Turkish Online Journal of Educational Technology,
12(1).
Robles, M.M., 2012. Executive perceptions of the top 10 soft skills needed in today’s workplace.
Business Communication Quarterly. 75(4). pp.453-465.
Kernbach, S., Eppler, M.J. and Bresciani, S., 2015. The use of visualization in the
communication of business strategies: An experimental evaluation. International
Journal of Business Communication. 52(2). pp.164-187.
Grunig, J.E., 2013. Excellence in public relations and communication management. Routledge.
Kaul, A., 2014. Effective business communication. PHI Learning Pvt. Ltd..
Berry, G.R., 2011. Enhancing effectiveness on virtual teams: Understanding why traditional team
skills are insufficient. The Journal of Business Communication (1973). 48(2). pp.186-
206.
Bisel, R.S., Messersmith, A.S. and Kelley, K.M., 2012. Supervisor-subordinate communication:
Hierarchical mum effect meets organizational learning. The Journal of Business
Communication (1973). 49(2). pp.128-147.
5