Collin's ATM System: Business Benefits, Risks, and Stakeholders Report

This report provides a detailed analysis of the Collin's ATM system, addressing its problem description, system capabilities, and business benefits. It examines the features of the ATM, such as minimal transaction charges, 24/7 availability, and security measures. The report also includes a stakeholder map and identifies the resources required for the system's construction, such as infrastructure, software, and maintenance teams. Furthermore, it outlines the risks involved, including data security breaches and system failures. The report concludes with a reference list of sources used in the analysis. This comprehensive overview aims to provide insights into the ATM system's functionality, business value, and potential challenges, supporting business development and improved customer service.

Running head: COLLIN’S ATM SYSTEM
Collin’s ATM System
Name of the Student:
Name of the University:
Author note

1COLLIN’S ATM SYSTEM
Table of Contents
System Vision Document...........................................................................................................2
Problem description...............................................................................................................2
System Capabilities................................................................................................................3
Business benefits....................................................................................................................3
Stakeholder map.........................................................................................................................4
Resources Required....................................................................................................................5
Risks involved in the Collin’s ATM System.............................................................................5
Reference....................................................................................................................................7

2COLLIN’S ATM SYSTEM
System Vision Document
Problem description
In consideration to the scenario provided in the case study, the Collin’s banking
system wants to construct an ATM system that would provide feasibility to the customers of
the bank to withdraw and deposit money at any time. It was implemented so as to provide
hassle free transaction services to the customers of the bank. The ATM serves one user at a
time. The ATM serves the banking need of the customers such as printing of the history of
the transactions and it also provides the balance checking facility to the customers. The ATM
also enables the customers to deposit money in the bank account (Dandago & Rufai, 2014).
The ATM ensures the PIN verification and card authentication before providing the users the
ability to make any transaction from the ATM. However, there may be cases of system
failure or some network issues such as server being down or failure of link (Matityahu, Liu &
Strong, 2013). Keeping these serious issues in mind the Collin’s ATM system keeps a regular
check on the equipments and network connection such that they would succeed in providing
the hassle free transaction facility to the customers. Moreover, the less number of ATM
booth’s also provides immense business opportunity for the business. However, the ATM
also makes provisions considering the security issues of the customers such as private data
getting hacked (Sankhwar & Pandey, 2016, February). Moreover, the banking procedure is
far more complex for the people to understand, thus the implementation of the ATM provides
much simpler solution to the customers to facilitate the banking activities.
The Collin’s ATM system requires both hardware and software equipments. The
hardware requirements include the keyboard for the users for interacting with the software. A
monitor is required for displaying the instructions, a scanner for reading the ATM card and a
printer for printing the transaction history. In addition to these, a slot for the deposition and

3COLLIN’S ATM SYSTEM
withdrawal of money is also required. A string network connection is needed as it is
necessary for the card and user to get verified with the bank and also keep the bank updated
with the transaction records (Kouvatsos, 2013). Updated software is required to facilitate the
activities of the hardware devices. Moreover, the software for fingerprint and facial
recognition so as to enable hassle free transaction facilities for the customers of the bank
(Sunehra, 2014).
System Capabilities
The Collin’s ATM System is incorporated with various features. The different
capabilities of the ATM system are mentioned below:
 Minimal transaction charges
 No limit on the number of transaction in a day.
 No delay in the PIN and card verification (Bhuyan, 2015).
 Allows the customer to withdraw any amount of money from the account until the
account contains the sufficient balance.
 Allows transactions from almost all banks available.
 Provides the history of the previous transactions.
 Allows the customers to check the balance any time.
 Proper security maintenance of the user data and safeguarding the data breaches.
 Allows the user to deposit any amount of cash in the bank account.
Business benefits
The Collin’s ATM system provides huge amount of business benefits to the company.
There are a few number of ATM booth’s available, thus the expansion of the Collin’s ATM
system would attract huge number of customers that will further boost the business.
Moreover, the simple and easily understandable implementation of the ATM procedure helps

4COLLIN’S ATM SYSTEM
the customers to easily complete the transactions. In addition to these, the Collin’s keep a
regular check on the hardware components of the ATM system such that the system may not
lead to failure condition and cause havoc to the customers as they aim to provide hassle free
transaction facilities to the users. These facilities help to gain more number of customers and
expand the business of the Collin’s ATM system. Furthermore, the security features provided
by the ATM system such as the usage of the encryption algorithms to protect the user data
and essential credentials of the card holder also provides an eye catching situation to the users
and hence, attracts huge number of customers thereby, gaining immense profits from the
business (Sujith, 2014). The ATM also provides minimal transaction fees for the deposition
and the withdrawal of the money from the bank that also attracts huge number of customers.
Moreover, the no upper limit on the transaction amount also allows the customer to freely
make transactions through the bank. Moreover, the ATM keeps the bank updated of the
transactions done from the account, thus the customer does not face any difficulty related to
the balance in the account (Siyanbola, 2013). This feature of the ATM system is far more
attractive to the users and thus, the Collin’s ATM system would gain immense business
profit.
Stakeholder map
Software developer
Network operator
Accountant
Accountant
Bank employee
Land provider
Machine designer
Policy makers
Customers
Investor banks
INTERNAL EXTERNAL
OPERATIONALBUSINESS

5COLLIN’S ATM SYSTEM
Figure: Stakeholder map
Source: Author
Resources Required
The construction of the Collin’s ATM system requires various resources. The lists of
the resources required for its construction are mentioned below:
 Infrastructure
 Land availability
 Administrative team
 Software development and management team
 Transaction updating team
 Network operator
 Hardware maintenance team
 Accounts department
 Security maintenance team
Risks involved in the Collin’s ATM System
The Collin’s ATM system provides numerous features to the customers and aims at
expanding the business of the ATM system as the number of ATM booths are less are the
features provided by the Collin’s ATM are huge. However, the ATM system also includes
various risks. The major risk associated with the bank is the loss of secured data such as card
credentials are other personal details (Pin & Boone, 2016). Moreover, the policy of the ATM
of no upper transaction limit also posses another risk as the ATM may become cashless and
can cause havoc for the customers. Moreover, natural calamities leading to the hindrance in
the network also lead to server or link failure (Singh, Arora & Malali, 2017). Furthermore,

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the banks would not readily invest in the Collin’s ATM system. The transaction charges are
also less due to which the ATM functionality would be affected as proper fund would not be
collected for the appropriate maintenance of the ATM system.

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Reference
Dandago, K. I., & Rufai, A. S. (2014). Information technology and accounting information
system in the Nigerian banking industry. Asian Economic and Financial Review, 4(5),
655-670.
Sunehra, D. (2014). Fingerprint based biometric ATM authentication system. International
Journal of Engineering Inventions, 3(11), 22-28.
Kouvatsos, D. D. (Ed.). (2013). Performance modelling and evaluation of ATM networks.
Springer.
Bhuyan, P. (2015). Smart ATM Machines.
Sujith, B. (2014). Crime detection and avoidance in ATM: a new framework. International
Journal of Computer Science & Information Technologies 5, 5.
Ping, H. F., & Boone, H. (2016). U.S. Patent No. 9,253,232. Washington, DC: U.S. Patent
and Trademark Office.
Siyanbola, T. T. (2013). The effect of cashless banking on Nigerian economy. eCanadian
Journal of Accounting and Finance, 1(2), 9-19.
Singh, N., Arora, K., & Malali, S. K. (2017). U.S. Patent Application No. 14/841,461.
Sankhwar, S., & Pandey, D. (2016, February). A Safeguard against ATM Fraud. In Advanced
Computing (IACC), 2016 IEEE 6th International Conference on (pp. 701-705). IEEE.
Matityahu, E., Liu, K., & Strong, S. (2013). U.S. Patent No. 8,369,218. Washington, DC:
U.S. Patent and Trademark Office.