Business Case Analysis: House, Hearth and Home - Semester Report

This report presents a comprehensive business case analysis of the organization "House, Hearth and Home." The analysis begins with an executive summary and table of contents, followed by an introduction outlining the case's focus on wage crises and related internal factors. The methodology involves secondary source research. Key findings include an assessment using Porter's Five Forces, evaluating the company's strategy, human resources, financial operations, and information technology. Recommendations are provided for strategy, finance, HR, IT, operations, and marketing. The report also includes a change readiness assessment based on Kottler's Eight-Step Model, and concludes with concluding remarks and a bibliography. The analysis examines the organization's challenges related to new entrants, substitutes, buyer and supplier power, and competitive rivalry, offering insights into its marketing and operational aspects. The report suggests strategies to strengthen the distribution network, diversify products, and enhance employee engagement and retention. The financial operations and human resources are also evaluated, with recommendations on improving training, wage structures, and recruitment. The final section applies Kottler's model to the case's change management process.

Running Head: BUSINESS CASE ANALYSIS
Business Case Analysis
Name of the Student:
Name of the University:
Author Note:

1BUSINESS CASE ANALYSIS
Executive Summary
The following report is based on a study that is associated with the case study of the
organization House, Hearth and Home where the key objective of the report is to bring a clear
understanding about certain internal factors that are related to the organization as demonstrated
in the case study. The report is general gives more emphasis on the porters five forces of the
company along with evaluating the company’s formulated strategy, financial operation, Human
resource, information technology and other factors that are associated with the marketing and
operational aspect of the organization. In the last part the report there are certain
recommendations and conclusion added to make the study more understandable and effective.

2BUSINESS CASE ANALYSIS
Table of Contents
Introduction...............................................................................................................................................3
Approach and Methodology........................................................................................................................3
Key Finding about the Organization............................................................................................................4
Porters Five Force Analysis about the organization...............................................................................4
Strategy of the Company........................................................................................................................6
Human Resources of the organization...................................................................................................6
Financial Operation of the organization.................................................................................................6
Information Technology.........................................................................................................................7
Recommendation (Based on Key Findings Part)..........................................................................................8
Kottler’s Eight Step Model Analysis.............................................................................................................9
Conclusion.................................................................................................................................................11
Reference..................................................................................................................................................12
Appendix...................................................................................................................................................14

3BUSINESS CASE ANALYSIS
Introduction
The respective case study is completely based upon the functional aspects of the
organization House hearth and home. The core part of the case is related to certain wage
crisis pertaining within the internal environment of the organization. The report gives more
emphasis on the part of evaluating certain factors which are based on the company’s strategy,
financial analysis, information technology, human resource along with the marketing and
operational aspect related to the organization. A clear understanding of the organization with
Porters Five Forces is conducted in the respective study. There are also certain recommendations
along with evaluating Kottler’s eight step model is performed to make the report more
understandable and advanced.
Approach and Methodology
In the respective part the research is conducted and is completely based upon the
information collected form the secondary sources available in the case study. On the other hand,
appropriate usage of several sources along with scholarly information are used to collect
information more effectively.

4BUSINESS CASE ANALYSIS
Key Finding about the Organization
Porters Five Force Analysis about the organization
As per the respective case study some of the factors that are related to five major factors
of the organization House, hearth and home are mentioned below:
The Threat of New entrants (Higher rate)
 The first part of challenge faced by the organization under this respective part is
associated with capital requirement where this can be barrier for the organization where
in order to enter in to the market as a new entrant there is huge requirement of resource
cushioning and financial basis for the purpose of undertaking operation to ensure
sustainability (Dayan, Heisig & Matos, 2017).
 The other part is related to the factor of product differentiation, where there can be a
strong entry barrier if the products within the respective industry have higher
differentiation levels under which they generally function and approach to customers.
The threat of substitutes (Moderately High)
 Switching cost that is associated with the direct substitutes, not higher for the consumers.
 The volume prices that are on a per unit basis may be lower or higher under all aspects.
 This can make the threat factor associated with the substitutes high.
Bargaining power of buyers (Moderate to High)
 The buyer associated with the organization House, hearth and Home is not essentially the
group which make the product consumption but rather it can be the customer group who

5BUSINESS CASE ANALYSIS
generally purchase the product form the organization in order to distribute it further, to
consumer the product or to retail it (Mathooko & Ogutu, 2015)
 Supermarkets and hypermarkets along with several distribution agents and independent
retailers are considered to be the core buyers of the organization which helps in making
up their market volume.
 The company will never experience any mode of switching cost for the switching buyers.
Bargaining Power of Suppliers (Moderate rate)
 As compared to the organization House, hearth and home there are numerous numbers of
independent suppliers within respective industry and all cooperation of pretty small
functioning which may lead to declining overall power of suppliers.
 However, in the respective industry with higher supplier numbers the organization can
easily switch to numerous suppliers at any point of time without the process of
experiencing business cost factor.
Competitive Rivalry (Higher rate)
 The market where the operation is undertaken is high fragmented, which makes the
operation more competitive.
 As compared to the operational aspect associated with the system of brand management
producers have started making the best use of technique associated with brand
management and modern merchandizing through the process of launching market
campaigns for the purpose of bringing better name in the mind of public

6BUSINESS CASE ANALYSIS
Strategy of the Company
As compared to the operational aspects that are associated with the strategic operation of
the respective Organization, it can be stated that:
 The first foremost functioning of the organization is associated with the system of
making strong and innovative decisions along with adopting innovative expansionary
plans for the future (Pollack & Pollack, 2015).
 They are currently planning to make strong and adaptive decision under the numerous
marketing strategies and other tactics for the purpose of targeting different form of
consumers in order to ensure sustainability and establishment of their product and
service.
Human Resources of the organization
According to the human resource management function associated with the respective
organization, as per the case study it is considered to be an understandable part that the
organization is already being a part of exemplified management based on human resource under
all their operation in the market function- From the process of recruitment to talent management
training process (Chappell et al., 2016). This respective factor has allowed the organization in the
part of developing imitable resources which are completely aligned with goals associated with
the organization and other missions that is completely synonymous to organization itself.
Financial Operation of the organization
According to the current financial position that is associated with the organization in the
market in order to introduce adaptive growth for the future house, hearth and home are currently
looking for funds and investment to remain more competitive and established along with giving
more emphasis on wage associated factors of the employees.

7BUSINESS CASE ANALYSIS
Information Technology
The organization under all aspect used adaptive and innovative mode of technology in the
market not in order to enhance strong production in the market, but also for the purpose of
adopting strong and advanced mode of production and sale (Batchimeg, 2017). With the
available technology within the internal environment of the organization they key focus of the
organization is under the area of improving certain factors that are related to house production in
a more effective and efficient manner.
Marketing Functioning of the organization
As compared to the market functioning associated with the respective organization, it is
understandable that the organization makes a huge investment under the area of market research
operations on a regular basis (Mathooko & Ogutu, 2015). But apart for this the major issue faced
by the company is associated with the product distribution strategies where they are unable to
reach the target customers on the basis of their market performance and expectation.
Operations of the organization
One of the major operational issue faced by the company is associated with the function
of operating and functioning according to the current market trends. They also lack under the
area of maintaining adaptive mode of customer loyalty in the market. One of the core major issue
faced by house, hearth and home is related to the system of engaging and retaining the
employees within the organization.

8BUSINESS CASE ANALYSIS
Recommendation (Based on issue in Key Findings Part)
 The core strategy must be associated with the process of strengthening the distribution
network and maintaining stronger relation with the consumers. This will help the
organization in the part of maintaining strong control on the products in different markets
along with which this will enable them to operate with end consumers in order to adapt
better reach for their product.
 Compared to the marketing of the organization, they should give more emphasis under
the area of increasing the system of product diversification and market expansion
function. The expansion function will help the company in the part of maintaining strong
and innovative exposure with new consumers along with this through the process of
adding more new products they will able to penetrate more deeper in existing markets by
exploring new mode of consumer groups and target markets.
 Conducting strong mode of employee engagement can help in the part of maintaining
adaptive mode of employee retention within the organization (Zhao et al., 2016). Under
this operational aspect, the employees will be much aware about the current and future
initiatives along with bringing a clear identification of the organizational goals in the
upcoming times.
 As compared to the financial operation of the organization, they should try to give
more emphasis under the organizations overall capital, investments methods and funding
systems to remain more competitive and growth oriented in the market along with
availing more reward schemes for performing employees in order to motivate them to
perform in the future.

9BUSINESS CASE ANALYSIS
 The human resource management must be more concerned under the area of improving
training and development prospective associated with the respective organization in the
market along with taking core initiative on the certain wage crisis caused where as per the
case it is understandable that the issues associated with the management and the
employees is the core factor faced by the company. They must adopt innovative
recruitment strategies in the part of hiring more talents.
 In order to improve certain factors associated with the system of information
technology they must try to adapt more strengthening factors to the organizations value
network through the process of adding more quality and improved elements at
performing stages which will help them to gain strong mode of competitive advantage
compared to their competitors.
Kottler’s Eight Step Model Analysis (Based on Recommendation)
Some of the major functional aspect that are associated with the change assessment plan
of the organization are mentioned below:
 In the first step which is based on establishing a sense of urgency, under this respective
part as per the case study it can be stated that the management of house, hearth and home
must take the core initiative in the part of hiring certain employees who have the core
capability in the area of assisting the organizational operation with the current and
new change in the market.
 In the second part (Forming a Powerful Guiding Coalition) the employer of the
organization must ensure that the employees have adaptive tools and technologies in
order to operate as per the change management process within the organization.

10BUSINESS CASE ANALYSIS
 In the third step ( Creating a vision) as the company is facing certain wage issues in the
current times, in order to overcome certain discrepancies in the upcoming future the
management of the organization must make the employees well aware about the benefit
of the change which is planned to be implemented along with other extra amenities
available to them which involves the reward scheme, salary hike and many other
 Under the fourth step (Communicating the Vision) compared to the performance of
House, hearth and home in order to overcome certain issues that are related to the wage
associated factor of the employees, it is important for the manager to conduct a clear
evaluation regarding how the employees are adjusting with the current change which will
help them to understand the positive and negative effects of employees in the
organization.
 In the fifth step (Empowering others to act on the vision) the core responsibility of
employer is to compare the current performance of the organization with the past
performance in order to promote future oriented success factor for both the employees
and to remain more competitive and sustainable.
 (Planning for and creating short term wins) This is considered to be one of the core
initiatives steps that is required to be adopted by the organization for the successful
implementation of the adopted change where in order to motivate the employees they
must be rewarded with incentive facilities. Th employees must be made ware about
the future amenities that are available to them based on their performance.
 (Consolidating improvement and making more changes) The employees of the
organization must be made updated about the positive and negative affects pertaining

11BUSINESS CASE ANALYSIS
within the organization, this will help the employees in the area of operating
understanding the current functional aspect of the company.
 (Institutionalizing new approaches) Training and development activities which is
based on the system of providing strong and innovative training to the manager of
the organization can be better part under the area of institutionalizing new
approach both for the communication and management within the organization. This can
help the company in the area of implementing adaptive change for the future bringing a
partnership with the human resource.
Conclusion
It can be concluded that, the organization is associated with capital requirement where
this can be barrier for the organization where in order to enter in to the market as a new entrant
there is huge requirement of resource cushioning and financial basis for the purpose of
undertaking operation to ensure sustainability. The organization House, hearth and home there
are numerous numbers of independent suppliers within respective industry and all cooperation of
pretty small functioning which may lead to declining overall power of suppliers. This respective
factor has allowed the organization in the part of developing imitable resources which are
completely aligned with goals associated with the organization and other missions that is
completely synonymous to organization itself.

12BUSINESS CASE ANALYSIS
Reference
Batchimeg, B. (2017). Financial performance determinants of organizations: The case of
Mongolian companies. Journal of competitiveness, 9(3), 22.
Chappell, S., Pescud, M., Waterworth, P., Shilton, T., Roche, D., Ledger, M., ... & Rosenberg,
M. (2016). Exploring the process of implementing healthy workplace initiatives: mapping
to Kotter's leading change model. Journal of occupational and environmental
medicine, 58(10), e341-e348.
Dayan, R., Heisig, P., & Matos, F. (2017). Knowledge management as a factor for the
formulation and implementation of organization strategy. Journal of Knowledge
Management.
Mathooko, F. M., & Ogutu, M. (2015). Porter’s five competitive forces framework and other
factors that influence the choice of response strategies adopted by public universities in
Kenya. International Journal of Educational Management.
Pollack, J., & Pollack, R. (2015). Using Kotter’s eight stage process to manage an organisational
change program: Presentation and practice. Systemic Practice and Action
Research, 28(1), 51-66.
Shamim, S., Cang, S., Yu, H., & Li, Y. (2016, July). Management approaches for Industry 4.0: A
human resource management perspective. In 2016 IEEE Congress on Evolutionary
Computation (CEC) (pp. 5309-5316). IEEE.

13BUSINESS CASE ANALYSIS
Zhao, Z. Y., Zuo, J., Wu, P. H., Yan, H., & Zillante, G. (2016). Competitiveness assessment of
the biomass power generation industry in China: A five forces model study. Renewable
energy, 89, 144-153.

14BUSINESS CASE ANALYSIS
Appendix
In the respective part, it can be stated that they must give more emphasis on certain factors that
are associated with the internal environment of the company which are related to the strategic
operation, human resource management, information technology and financial management operation
in order to remain more sustainable in the market. This can help them in the area of adopting more
expansion strategies for their available product through the process of increasing better customer base
in the future which will enable the organization to gain strong mode of competitive advantage the
upcoming times.