Granville Hotel: Project Proposal for Self Check-In/Out System

This project management assignment presents a business case and project proposal for implementing a self check-in/out service system at the Granville Hotel. The objectives are to reduce labor costs and improve customer efficiency. The project includes a detailed SWOT analysis, identifying strengths, weaknesses, opportunities, and threats. Quantitative analysis, including ROI calculation, demonstrates the financial feasibility. The project requirements, including human resources and assumptions, are outlined, along with a cost estimation using a bottom-up approach. Major risks and mitigation strategies are discussed, and a timescale with major milestones is provided. The project is estimated to be completed within 66 days with a budget of $50,000. The ROI of the project is around 0.7714. The conclusion summarizes the benefits and feasibility of the proposed system.

Running head: PROJECT MANAGEMENT
Project management
Name of the Student
Name of the University
Author’s Note

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PROJECT MANAGEMENT
Executive Summary
The paper reflects on “development of Self Check-In/Out Service System” in Granville Hotel.
The main aim of the hotel is to minimize the labour cost by increasing the efficiency of the
customers so that they do not need to stand in queue. The paper undertakes SWOT analysis for
reflecting the importance of the system and the threats which can create challenges for the hotel.
Furthermore, the paper reflects both detailed schedule and cost table for showcasing the time and
money that is required for each of the activity of the project.

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Table of Contents
1. Objectives....................................................................................................................................3
1.1 Identify the core objectives....................................................................................................3
1.2 Development of SWOT analysis...........................................................................................3
2. Quantitative analysis....................................................................................................................4
2.1 ROI........................................................................................................................................4
2.2 Identification of expected benefits.........................................................................................7
3. Project requirements....................................................................................................................8
3.1 Description of the requirements needed for carrying the project..........................................8
3.2 Description of the possible assumptions in the project.........................................................9
3.3 Description of the project constraints....................................................................................9
4. Costs............................................................................................................................................9
4.1 Cost estimation......................................................................................................................9
4.2 Ways of cost estimation.......................................................................................................11
5. Major risks.................................................................................................................................12
5.1 Five risks and their likelihood and severity.........................................................................12
5.2 Risk mitigation.....................................................................................................................13
6. Timescale...................................................................................................................................14
6.1 Time estimation...................................................................................................................14
6.2 Major milestones.................................................................................................................16
7. Conclusion.................................................................................................................................16
Bibliography..................................................................................................................................18

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PROJECT MANAGEMENT
1. Objectives
1.1 Identify the core objectives
The two core objectives of the organization “Granville hotel” are listed below:
 To reduce the labour cost of the hotel by enhancing efficiency within the management of
the organization.
 To increase efficiency of the customers by building hotel check in and check out service
1.2 Development of SWOT analysis
Strengths
 With the implementation of hotel check in
and check out system, the speed of service
gets increased.
 The customers do not need to stand in
queue and therefore they can save their
time.
 The developed system is found to be both
time and location flexible
 It helps in minimizing the cost of labour
Weaknesses
 The entire system is dependent on the
design and therefore any issue related
with design can cause improper operation
of the system
 The chances of system failures are quite
high (Bull et al. 2016).
 The system can face a number of security
issues which is considered as a weakness
 The workers of Granville hotel can face
difficulty in adapting with the use of the
system.

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Opportunities
 It can be combined with some advanced
technologies in order to perform some
other functions
 It assists in allowing free marketing-based
opportunities (Agus 2018).
 Due to use of the system, the hotel will
receive positive feedback from the social
media channels
 It generally helps in increasing the
efficiency of the hotel industry
Threats
 The design flexibility of hotel self-check
in and check out system is one of the
major threats
 Service recovery capability of the system
is low
 The customers can face difficulty in
accepting the utilization of the system
which can be threat for the hotel.
 Emergency plan for improper operation of
the system is not developed.
2. Quantitative analysis
2.1 ROI
The table that is provided below helps in reflecting that the self-check In and check out
system which is developed is quite feasible. The ROI of the project is around 0.7714.
Project
Cost-Benefit
Analysis
Analysis
Variables:

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PROJECT MANAGEMENT
Discount
Rate Used 5.00%
Annual
Benefits
$
55,000
.00
Annual
Operational
Costs
$
19,500
.00
One-Time
Developmen
t Cost
$
50,000
.00
Year
of
Projec
t
0 1 2 3 4 5
TOTA
LS
Economic
Benefit $0.00
$
55,000.
00
$
55,000.
00
$
55,000.
00
$
55,000.
00
$
55,000.
00
Discount
Rate 1.0000 0.9524 0.9070 0.8638 0.8227 0.7835

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PV of
Benefits $0.00
$52,38
0.95
$49,88
6.62
$47,511
.07
$45,24
8.64
$43,093
.94
NPV of all
BENEFITS $0.00
$
52,380.
95
$
1,02,26
7.57
$
1,49,77
8.64
$
1,95,02
7.28
$
2,38,12
1.22
$
2,38,12
1.22
One-Time
COSTS
$
(50,00
0.00)
Recurring
Costs $0.00
$
(19,500
.00)
$
(19,50
0.00)
$
(19,500.
00)
$
(19,500
.00)
$
(19,500.
00)
Discount
Rate 1.0000 0.9524 0.9070 0.8638 0.8227 0.7835
PV of
Recurring
Costs $0.00
$
(18,571
.43)
$
(17,68
7.07)
$
(16,844.
83)
$
(16,042
.70)
$
(15,278.
76)
NPV of all
COSTS
$
(50,00
0.00)
$
(68,571
.43)
$
(86,25
8.50)
$
(1,03,10
3.34)
$
(1,19,1
46.03)
$
(1,34,42
4.80)
$
(1,34,42
4.80)

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Overall
NPV
$
1,03,69
6.42
Overall ROI 0.7714
2.2 Identification of expected benefits
The expected benefits of developing the Self Check-In/Out Service System in Granville
hotel is mainly elaborated below:
No waiting lines: Due to the development of Self Check-In/out Service system in
Granville hotel, the customers do not need to stand in queue for long and it becomes quite easy
for them to utilize their mobile phones for self-checking.
Increased opportunities of revenue: The hotel can be able save a considerable amount
of money that is mainly spent on traditional advertisement as well as different methods of
marketing. It is generally found as one of the eco-friendly methods for generating more
opportunities for personalized interaction with different consumers that rely on the front desk
staffs (Shi et al. 2017).
Reduced cost of labour: One of the major advantages of Self Check-In/Out Service
System it that it helps in allowing the hotel staffs for focussing on the various significant tasks
which are generally required for personal interaction for attention in order to improve the service
quality. The main aim of the organization for enhancing the customer experience during the stay.

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Avoiding manual errors: The newly developed system can be able to register the
information related with the customers for entering proper detail during the entire process of
check-in. Therefore, the chances of project error can get reduced (Hosokawa et al. 2019).
3. Project requirements
3.1 Description of the requirements needed for carrying the project
Human resources
The human resources who are associated with the development of Self Check-In/Out
Service System in Granville is reflected below with proper standard rate.
Resource Name Std. Rate
Project manager $ 50.00/hr
Project planner $ 45.00/hr
HR manager $ 45.00/hr
Financial manager $ 40.00/hr
Designer $ 45.00/hr
Application manager $ 45.00/hr
IT manager $ 40.00/hr
Database administrator $ 40.00/hr
Tester $ 35.00/hr

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3.2 Description of the possible assumptions in the project
 The money that is spent on in Granville hotel for labours will get reduced and as a result
the company can use that money for other purpose.
 As per assumption, the Self Check-In/Out Service System can get completed within 66
days by utilizing budget of around $50,000.
3.3 Description of the project constraints
 Budget: The project managers needs to execute each of the project activities within the
budget that is estimated in the initial plan otherwise the project faces a lot of economic
issues.
 Time: The schedule of the project must be tracked regularly for completing the activities
on time for avoiding issues like delay in the project.
4. Costs
4.1 Cost estimation
It is found that for developing Self Check-In/Out Service System in Granville hotel, total
budget of around $50,000 is required.
WBS Task Name Duration Resource Names Cost
0
Hotel Self Check-In/Out
Service System
66 days $ 50,000.00
1 Initiation phase 15 days $ 5,640.00
1.1 Identifying issue 4 days Project manager $ 1,600.00
1.2 Determining solution 3 days Project planner $ 1,080.00
1.3 Creating business case 5 days Project manager $ 2,000.00

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1.4
Developing cost benefit
analysis
3 days Financial manager $ 960.00
1.5
Milestone 1: Getting
approval for the project plan
0 days $ 0.00
2 Planning phase 15 days $ 6,200.00
2.1 Developing project plan 5 days Project planner $ 1,800.00
2.2
Determining the budget
need
4 days Financial manager $ 1,280.00
2.3
Identifying hardware and
software requirement
3 days
IT manager HR
manager
$ 2,040.00
2.4 Hiring stakeholders 3 days HR manager $ 1,080.00
2.5
Milestone 2: Completion
of planning phase
0 days $ 0.00
3 Execution phase 30 days $ 35,880.00
3.1
Designing the self-check
in and check out system
8 days
Designer, Hardware
[1]
$ 12,880.00
3.2 Coding 7 days
Application manager,
IT manager
$ 4,760.00
3.3 Code Validation 4 days IT manager $ 1,280.00
3.4 Development of database 5 days
Database
administrator
$ 1,600.00

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3.5
Adding features of check
in and check out
4 days
Application manager,
Software [1]
$ 9,800.00
3.6 Conducting testing 2 days
Tester, Additional
cost [1]
$ 5,560.00
3.7
Milestone 3:
Development of self-check-
in and check-out system
0 days $ 0.00
4 Close out phase 6 days $ 2,280.00
4.1 Post project review 3 days Project manager $ 1,200.00
4.2 Stakeholder sign off 1 day Project planner $ 360.00
4.3 Documentation 2 days HR manager $ 720.00
4.4
Milestone 4: Releasing
the allocated resources of the
project
0 days $ 0.00
4.2 Ways of cost estimation
Bottom up estimation method is mainly selected for cost estimation. This particular
method of cost estimation is selected as this method is considered to be quite accurate and
therefore it becomes easy for the managers to complete the project within the estimated budget
properly without facing any type of economic challenges (Badewi 2016). It is found that bottom
up estimation is found to be accurate as the budget is created by using information from each
department and it is an important way where cost for each activity are assumed in order to create
the total cost of the project.