ICTPMG602: Developing a Business Case for Boutique Build

This assignment presents a comprehensive business case developed by a student, acting as a Senior Project Manager for IT Biz Solutions. The project focuses on addressing the IT challenges faced by Boutique Build Australia, a building company experiencing inefficiencies due to outdated hardware and software, leading to data loss and hindering remote work capabilities. The student analyzes stakeholder needs, conducts a meeting with the CEO, defines the business problem and initial scope, and identifies feasible solutions including a remote infrastructure approach. The business case includes detailed sections such as project description, goals and objectives, budget, impact on the organization, project performance metrics, assumptions, constraints, major milestones, and technology and data migration strategies. The project aims to implement new software and hardware to enable remote access and ensure data security, ultimately enhancing the company's efficiency and supporting its expansion plans.

ICTPMG602 Manage ICT project initiation Student Assessment Tasks
Assessment Task 2 Cover Sheet
Student Declaration
To be filled out and submitted with assessment responses
 I declare that this task is all my own work and I have not cheated or plagiarised the work or
colluded with any other student(s).
 I understand that if I am found to have plagiarised, cheated or colluded, action will be taken
against me according to the process explained to me.
 I have correctly referenced all resources and reference texts throughout these assessment tasks.
Student name
Student ID number
Student signature
Date
Assessor declaration
 I hereby certify that this student has been assessed by me and that the assessment has been
carried out according to the required assessment procedures.
Assessor name
Assessor signature
Date
Assessment outcome S NS DNS Resubmission Y N
Feedback
Student result response
 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.
Student signature
Date
A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
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ICTPMG602 Manage ICT project initiation Student Assessment Tasks
Assessment Task 2: Develop business case
Task summary
In this assessment task you will, as the senior project manager for IT Biz Solutions, develop a
business case for their client, Boutique Build Australia. The client requires assistance with hardware
and software implementation, as existing systems and hardware are hampering their efficiency.
This assessment is to be completed in the simulated work environment in the RTO.
Required
 Access to textbooks/other learning materials
 Computer with Microsoft Office and internet access
 Space for a meeting
 Boutique Build Organisation Chart
 Boutique Build Strategic Plan
 Business Case Template
 Site Manager Email
 Operations Manager Email
Timing
Your assessor will advise you of the due date of these submissions.
Submit
Completed Business Case
Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily
address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be
asked to complete further assessment to demonstrate competence.
Re-submission opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you
have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory
performance. Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been
dealt with unfairly or have other appropriate grounds for an appeal.
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ICTPMG602 Manage ICT project initiation Student Assessment Tasks
You are encouraged to consult with the assessor prior to attempting this task if you do not understand
any part of this task or if you have any learning issues or needs that may hinder you when attempting
any part of the assessment.
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ICTPMG602 Manage ICT project initiation Student Assessment Tasks
Assessment Task 2 Instructions
Carefully read the following:
You are a Senior Project Manager of IT Biz Solutions, which offers a wide range of Information and
Computer Technology services to businesses of all sizes.
You have been assigned a new client, Judith Lee, who is the CEO of Boutique Build Australia, based
in Sydney.
Established in 2010, Boutique Build Australia is a small building company specialising in the design
and building of high-quality designer homes for the Sydney metropolitan and surrounding areas.
The company’s overall business objectives for the next three years are to expand into Queensland
and to set up and operate a permanent model home.
The company is currently quite small in size and everyone except for the site managers work in the
same building. At this stage the business is using an old server which often has problems.
Management have preferred not to upgrade their systems as they did not believe it was worth the
expense and everyone just ‘got on’ with any software of hardware issues. Anything ‘dramatic’ required
a tech from IT Biz Solutions to come and address.
Staff have been saving their documentation on their hard drives, which is against procedure. This
process has in some cases led to data loss and file corruption. Recently there was a situation in which
data in a client’s directory was corrupted. This information was being held on one of the Customer
Service Officer’s laptops and had not been copied to the server. The client was not impressed at the
loss of data that they needed to resend to Boutique Build, and they questioned the organisation’s IT
processes. It took some days to obtain information from suppliers and other sources to replace what
was corrupt.
Management realised that this mistake was quite costly in terms of their reputation and the time that
was wasted in gathering all the required information. They decided to contract IT Biz Solutions to
implement new hardware and software, with a focus on applications that will allow the team to work
remotely – as they are looking to expand interstate, they will need effective systems to keep the
business running and keep all staff connected.
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ICTPMG602 Manage ICT project initiation Student Assessment Tasks
Complete the following activities:
1. Begin to develop the Business Case.
Use the information provided in the scenario above and the Boutique Build Strategic Plan
to complete the ‘Executive summary’ section of the Boutique Build Business Case
template.
You will need to come back to this section later.
In the current aspect, the Boutique Build Australia is a small organization which is
specialized in process of home designing.
2. Review and analyse stakeholder needs.
Read the emails you receive from the Operations Manager and one of the Site Managers
and use this information to determine their needs. Either take notes from the emails or
highlight them on a hard copy. You will need this information for your meeting with the
CEO.
In the current aspect the main needs of the stakeholder are developing an
appropriate information system through which the Boutique Build Australia will be
able to operate the main part of their business remotely. So, a new system
implementation is the main needs of the current stakeholder of this project.
3. Participate in a meeting with the CEO.
You will meet with Judith Lee in person. The purpose of this meeting is to gather
information about Boutique Build’s IT problems and what she would like to see
implemented in the organisation.
You will need to ensure you have gathered the following information from Judith:
 The root cause of the problem
 Her suggestions on what she would like to see
 Any specific needs she requires in relation to this project
 Her thoughts on the feedback provided by the two managers
 Budget requirements.
During the meeting, you will need to demonstrate effective communication skills including:
 Using active listening techniques
 Using non-verbal communication to assist with understanding
 Using a range of questioning techniques to engage Judith and gather required
information
 Building a rapport
 Communicating in a professional manner
 Speaking clearly and concisely, using paraphrasing and other techniques
 Responding to questions from Judith as necessary.
[This is an interview part which needs to be performed by the student]
4. Document stakeholder needs
Complete the ‘Key stakeholders’ and ‘Stakeholder needs’ sections of the Business Case.
Key Stakeholders:
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ICTPMG602 Manage ICT project initiation Student Assessment Tasks
The main stakeholders for this project are the CEO of the Boutique Build Australia,
project team of the IT Biz solution, project manager and the IT team.
5. Define the business problem and initial scope.
Now that you have a clear idea of Boutique Build’s needs, complete the ‘Problem
statement’ section of the Business Case. Also return to the ‘Executive Summary’ and
make any further adjustments or additions as required.
Problem Statement:
Currently, the main problem for the Boutique Build Australia is that their current
information system is outdated and they are facing challenges regarding proper management
of the data. Currently, hard drive is used for saving important data which often lead to data
loss or corruption due to the hardware faults. As this is harming the overall reputation of the
organization, they have decided to implement a new system for the which will allow the
organization to work remotely.
6. Identify feasible solutions.
Using the information, you have gathered from your stakeholders, begin your research
and identify a number of solutions that could meet the needs identified.
Consider core technology and digital trends. Complete an option comparison and
document your recommended option.
Fill out the three sections under ‘Solutions approach’.
Solution Approach:
In this case, a remote infrastructure can be implemented through which the users will
be access the organizational data remotely, but for that they have to provided proper
authentication credentials. Here, a main server will be responsible for providing all the
required data to the users remotely.
7. Continue to develop business case
Continue filling out the Business Case template by filling in the following sections under
‘Project Overview’:
 Project description
 Goals and objectives
 Project budget
 Impact on organisation
 Project performance
 Project assumptions
 Project constraints
 Major milestones
 Technology and data migration
Project Overview:
Project description
Boutique Build Australia is a small business working with the building and development of
various designer and high quality homes for the Sydney Metropolitan areas and areas
surrounding that. Boutique Build Australia currently saves all their data and information on
old servers. A current hardware and software issue occurred at Boutique Build Australia
has resulted in file corruption and data loss. Management realised the impact of the data
loss on organisation’s reputation, has contacted IT Biz Solutions for the implementation of
new software and hardware that will allow the employees of Boutique Build Australia to
allow all the staffs to stay connected from anywhere and store the personal information of
the customer securely.
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ICTPMG602 Manage ICT project initiation Student Assessment Tasks
Goals and objectives
The goal of the project is to develop and implement a software and hardware system that
will allow the employees and staffs working Boutique Build Australia to access the data
from any place while ensuring the security and authenticity of the customer’s data.
The objective of the project are defined as:
• To implement new software and hardware system at Boutique Build Australia;
• To ensure the safety, security and authenticity of the customer data;
• To allow the employees if Boutique Build Australia to work remotely for ensure the
work;
• To ensure business is running effectively without interrupting the organisation’s
image;
Project budget
[Based on gannt chart]
Impact on organisation
With the implementation of the new software and hardware, Boutique Build Australia will
be benefited with remote access of the data throughout. Further this will allow the
employees of Boutique Build Australia to ensure data safety and authenticity. Further this
will help the Boutique Build Australia to gain the customer rapport and trust while handling
sensitive personal data of the customer.
Project performance
The performance of the software development project is determined by the time required,
budget estimated and the quality of the project.
The project is expected to complete within 2 months and with a budget of $950,000.
Further the completed system will be able to ensure through work from any location.
Further, the employees will be able to access the data while maintain the authenticity.
Project assumptions
Following are the assumptions that are made for the software and hardware development
project for Boutique Build Australia:
• All the employees will have access to the software application developed for the
project;
• No training will be provided to the employees for working with the new software;
Project constraints
The following are the constrains considered for the completion and development of the
project:
• The project will be complete within the time of 2 months ;
• The project will be delivered within the budget constraint of $950,000;
Major milestones
[Based on gannt chart]
Technology and data migration
The application based software and hardware system that has been proposed to be
implemented in the Boutique Build Australia is proposed to use Cloud SAAS application.
This will enable the employees to access the data without any location constrains. Further
this will also provide the Boutique Build Australia better security and safety of the
personal data. IT Biz Solutions will be responsible for migration of the data from the
existing system, software and sever used at the Boutique Build to the new cloud
application developed.
8. Complete a cost–benefit analysis.
Complete the cost-benefit analysis section of the template. In order to do this, you have
been provided with the following information from Judith, the CEO:
 The average income from a client can be around $100,000
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ICTPMG602 Manage ICT project initiation Student Assessment Tasks
 Should the project not be implemented she believes that there is potential to lose
three clients over the next nine months
 Customer service staff cost the business $45 an hour
 Management staff cost the business approximately $65 an hour (this is an average
across all management salaries)
[Based on the Gantt Chart]
9. Negotiate project outcomes.
You will meet again with Judith, the CEO. You are to present your Business case and
negotiate the outcomes with her by going through each section.
Provide Judith with a copy of your Business Case when requested.
You believe Boutique Build should implement your recommended option, but you do
believe there are some aspects of the other options in your Business Case would also be
appropriate.
You have a period of two months within which you can schedule this project. The project
would need to commence no earlier than in four weeks’ time to accommodate existing
clients. There are no other project managers available.
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ICTPMG602 Manage ICT project initiation Student Assessment Tasks
During the meeting, you will need to demonstrate effective communication skills including:
 Using active listening techniques
 Using non-verbal communication to assist with understanding
 Using a range of questioning techniques
 Continuing to build rapport
 Communicating in a professional manner
 Speaking clearly and concisely, using paraphrasing and other techniques
 Responding to questions from Judith as necessary
 Negotiating with Judith to determine project outcomes.
[This is an interview part which needs to be performed by the student]
10. Finalise business case
Based on your meeting with Judith, make adjustments to the Business Case as required.
Review the information you have included and make any edits or adjustments you feel are
necessary.
Proofread and spell check the document.
Resave this file as Updated Business Case.
[Business case will be finalised depending on the interview with Judith Lee]
11. Email CEO for sign off.
Send an email to Judith (your assessor) that introduces and summarises the contents of
the attachment and seek her sign off on the Business Case.
The text of your email should be in grammatically correct English, written in an
appropriate style and tone.
Attach the Updated Business Plan to the email.
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To,
Judith Lee,
CEO of Boutique Build Australia
Respected Mam,
I hope you and your organizations is currently doing well. As per out last meetings I have
made some changes in the previous business case. So, in this email, I am attaching the
updated business case that I have prepared. Here, I am requesting you to go through the
updated business case. If you think the current business case is appropriate for your
organization then please provide a sign off on the business case. In case if some more
modification is required on the business case, you can approach me directly and can
raise your concern.
Sincerely,
[Name of the Student]

ICTPMG602 Manage ICT project initiation Student Assessment Tasks
Assessment Task 2 Checklist
Student’s name:
Did the student:
Completed
successfully Comments
Yes No
Develop a Business Case for Boutique Build
Australia?
Define Boutique Build Australia’s business problem?
Define initial scope?
Identify and document values, policies and processes
of Boutique Build Australia?
Determine and document the needs of Boutique Build
Australia’s stakeholders?
Identify and document project objective and benefits?
Define the problem statement?
Determine feasible ICT solutions to meet Boutique
Build Australia’s needs?
Identify core technology requirements to meet client
needs?
Recommend one proposed ICT solution approach
that would best meet Boutique Build Australia’s
needs?
Identify and document project constraints?
Identify and document project methodology?
Identify and document processes to monitor team and
own performance?
Complete a cost-benefit analysis?
Negotiate and document final project outcomes?
Obtain sign off from the CEO?
During the first meeting with the CEO, demonstrate
effective communication skills including:
 Using active listening techniques
 Using non-verbal communication to assist
with understanding
 Using a range of questioning techniques to
engage Judith and gather required
information
 Building a rapport
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ICTPMG602 Manage ICT project initiation Student Assessment Tasks
Student’s name:
Did the student:
Completed
successfully Comments
Yes No
 Communicating in a professional manner
 Speaking clearly and concisely, using
paraphrasing and other techniques
 Responding to questions from Judith as
necessary.
During the second meeting with the CEO,
demonstrate effective communication skills including:
 Using active listening techniques
 Using non-verbal communication to assist
with understanding
 Using a range of questioning techniques
 Continuing to build rapport
 Communicating in a professional manner
 Speaking clearly and concisely, using
paraphrasing and other techniques
 Responding to questions from Judith as
necessary
 Negotiating with Judith to determine project
outcomes.
Task Outcome: Satisfactory  Not Satisfactory 
Assessor signature
Assessor name
Date
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