Marks & Spencer Case Study: Business and Business Environment Analysis

This report presents a case study analysis of Marks & Spencer (M&S), focusing on its business and the surrounding environment. It begins by defining and differentiating various organizational types within the UK market, including public, private, and voluntary sectors, detailing their characteristics, objectives, and functions. The report then provides a background on Marks & Spencer, outlining its vision, mission, and key objectives, such as innovation, technological adoption, and global expansion. It further examines the company's stakeholders, including customers, employees, managers, and suppliers, emphasizing the importance of stakeholder relationships for achieving profit and customer satisfaction. The report concludes by referencing sources related to ethics in public management, quality of care in low-income countries, and knowledge sharing in public sector organizations, providing a comprehensive overview of the business environment and M&S's place within it.

Business and business environment
( A case study of M&S)

Different types and purposes of organizations
In UK market, there are several kinds of organizations facilitate different
facilities to million customers, that are as follows:
 Public sector
 Private sector
 Voluntary sectors

Public sector organizations
These sectors provides governmental services such as public roads, water supply,
public education, telecommunication services and overall kinds of public services.
Public sectors of any industry considers helpful for society and community welfare.
Characteristics:
 High level of government interference
 Social welfare and progress
 Builds budgetary strategy
 Helpful in economic development.

Functions of public sector enterprise
 Provides facilities for public welfare.
 Makes decisions for production and distribution
of products.
 Plays role to handle government projects.
 Makes policies for regulations and employment.
 Useful for community's protection.

Private sector organizations
Private sector organizations are organizes and manages by
individuals and personal entities. These entities are not bind by
government interferes.
Objectives:
 To gain maximum profit.
 To provide good quality products.
 To increase productivity and profitability.
 To utilizes resources in systematic manner.

Voluntary Sector organizations
 Voluntary sector organizations set objectives to public
welfare. These are non profit entities where less or no
government interventions available.
 The non profit entities focuses on social wealth rather than
on material or profit earning wealth. There is less legal
structure to operate NGO or any voluntary field's
organizations. It organizes several events and seminars to
motive public welfare.

Examples of voluntary organizations
 Charity
 Faith based organizations
 Social welfare entities
 NGO and foundations.

Background of the organization
Marks & Spencer provides facilities of clothing wears involves
men and women wear also including children wears. It also
produces grocery items and hospitality facilities to UK country.
Organization sells grocery items including food items and soft
drinks to million consumers.

Vision and Mission
Vision:- To become a leader in international market by delivering
top-quality retailing services to the global customer base
Mission:- Marks and Spencer sets goal to implement action
planning to achieve targets of highest level earning by producing
high quality grocery products.

M&S's objectives
 To generate innovative ideas for unique quality
products.
 To adopt new technologies and techniques to make
unique kind of products.
 To survive in highly cut throat market.
 To expand business globally.
 To provide comfort delivery facilities through online
marketing.

Contd.
 To segment wide spread market into different segments and
stores to save products.
 To optimum allocation of resources.
 To facilitate convenient services to consumers including agents,
wholesalers and other business entities.
 To make proper planning strategy for management of retail
industry.
 To maintain and sustain product value in UK market as well as
in global market.

Stakeholders
By maintaining good relations with all stakeholders company achieves great target to
achieve maximum profit with customer satisfaction.
 Customers:- Customers are key tool to obtain target to buyer's satisfaction.
Therefore, company tries to facilitate service regarding customer needs and demand.
It results to good relationship between consumers and retail industry.
 Employees:- Employees refers to workers of Marks & Spencer, who coordinates
company to gain high achievement. Private entity facilitate training and
development program to its employees for better performance. It remains helpful for
effectiveness of the firm.
 Managers and suppliers:- Managers of Marks & Spencer takes decision for further
activities of business organizations. Managers are of different levels as top level
managers who makes decisions for targets and implements action plans. Medium
and low managers who coordinates to achieve targets of the retail company.
Suppliers of Marks & Spencer are organization elements who produces products
and makes planning strategy for quantity and quality of goods produced.

References
 Frederickson., H. and Ghere., R., 2013. Ethics
in public management. ME Sharpe.
 Sauerborn, R., 2015. Low quality of care in low
income countries: is the private sector the
answer?. International Journal for Quality in
Health Care. 13(4). pp. 281-289.
 Titi Amayah, A., 2013. Determinants of
knowledge sharing in a public sector
organization. Journal of Knowledge
Management. 17(3). pp. 454-471.