MGT502 Business Communication: Annotated Bibliography and Analysis

This annotated bibliography provides a comprehensive overview of various research papers related to business communication. The document begins by examining the importance of communication skills in a globalized business environment, highlighting the use of collaboration technologies and...Read More

Running head: BUSINESS COMMUNICATION
BUSINESS COMMUNICATION
Name of the student:
Name of the University:
Author Note:

1BUSINESS COMMUNICATION
Walker, R. C., Cardon, P. W., & Aritz, J. (2018). Enhancing Global Virtual Small Group
Communication Skills. Journal of Intercultural Communication Research, 47(5), 421-433.
Business professional project has been designed to provide the business students a real-world
experience by using collaboration Technologies and communication used in current corporate
government. This communication system and collaboration Technologies allowed the business
students to collaborate with the team members who are operating in different parts of the world.
The main aim of this paper is to analyse how culturally diverse workforce operate through
perfect utilisation of business communication system the project that this paper has mention
about is the collaboration process of multicultural teams (Walker, Cardon & Aritz, 2018). The
functional approach has been applied to two virtual multicultural team projects which can
improve the satisfaction of team members associated with this project, build trust through
communication and increase team coordination. According to this author the dimensions to
measure effectiveness of these groups include rational, personal and task effectiveness which are
mainly associated with business communication system employees in this particular
multicultural team project.
Ahmad, S. R. (2016). Importance of English communication skills. International Journal of
Applied Research, 2(3), 478-480.
In this particular paper the author has mentioned about using one language which will be
reaching each and every stakeholder associated with the business organisation. It is the aim of
this paper is to discuss about the world language like English to be chosen as business
communication language according to the author communication is a skill that involves a

2BUSINESS COMMUNICATION
continuous and systematic process of speaking, understanding and listening (Ahmad 2016). Now
the people who are associated with business have the ability to talk and share their ideas to the
other team members but choice of language and behaviour in this current multicultural business
scenario are creating impact on the successful share of knowledge. in order to enhance efficiency
of the team members in terms of communicating in an international organisation choice of
language which will be understood by all the negotiator can fetch more opportunity and demolish
the understanding gap.
Escobar-Rodríguez, T., & Bonsón-Fernández, R. (2017). Facebook practices for business
communication among fashion retailers. Journal of Fashion Marketing and Management:
An International Journal.
According to these authors (Escobar-Rodríguez and Bonsón-Fernández (2017). the process of
relationship building has become an important part of successful operation of the organisations.
In this current situation the advancement of Technology has taken a large part in business
communication. This is the reason why Facebook communication is getting more exposure in the
fashion industry which includes both professional as well as personal communication system.
this paper has utilised the theory of word of mouth marketing and brand community theories to
analyse the impact of social media marketing as a part of business communication according to
the author social media like Facebook is creating a brand community in terms of fashion industry
showing designs comprises and other factors associated with fashion marketing is more easy in
social media platform. Here the authors have focused on communication channel used by the
marketers and how the company activity in the Facebook pages can attract the audience as well
as engage them in a positive way.

3BUSINESS COMMUNICATION
Coffelt, T. A., Baker, M. J., & Corey, R. C. (2016). Business communication practices from
employers’ perspectives. Business and Professional Communication Quarterly, 79(3), 300-
316.
Business communication has been seen from the point of view of the employers in this particular
paper. This study has investigated the meaning of communication skill from the perspective of
the employers (Coffelt, Baker & Corey, 2016). Here the potential employers ask the employees
about their fields of interest and request information about their important communication skills.
depending upon the written verbal and Electronic Communication Skills these companies are
recruiting Their employees so that these employees are capable to handle communication
pressure from customers of different parts of the world. It is not only important for or getting
customers satisfied but also maintaining positive working culture in the organisation so that there
is no scope for conflict due to misunderstanding or miscommunication among the employees.
Here the author has pointed out 165 skills which suggest employers put importance on the oral
communication skills among the potential candidates rather than their writing skills.
Barry, T. (2017). Communicative strategies and tactics of speech manipulation in
intercultural business discourse. Training, Language and Culture, 1(1).
This paper is again focusing upon the importance of changing varieties of communication system
used in business. The author Barry (2017) has pointed out that there are subtle differences in the
communication system between two English speaking countries like England and America.
Communicative strategies and tactics of speech manipulation is seen in the business

4BUSINESS COMMUNICATION
communication greatly. While a company is willing to expand its business in the overseas
market then it must acknowledge characteristics of communicative strategies used in that
particular part of country. This paper has pointed out certain speech behaviour aspects which
enable the company to negotiate with their partners in the overseas market (Barry 2017). in this
paper the author has made references about manipulation and other key features of both type of
English ultimately holds that the parameters based on gender in communication can be described
as a flexible but contextual setting can change the motive.
Jagadheeswari, R., Priya, V. V., & Gayathri, R. (2019). Awareness on influence of
communication skills in career. Drug Invention Today, 11(8).
Jagadheesari, Priya and Gayatri (2019) through this paper have aimed to create awareness among
the people on the impact of communication skill in their career. According to these authors for a
successful career of present students of engineering effective communication skill is important.
this is due to the fact that they will be placed in any type of manufacturing companies in any part
of the world therefore they must know no proper way of communication so that they can convey
their information to the higher or lower authority and make sure that innovation follows. in order
to detail this particular research the authors have done a survey for analyse the data statistical e
where they have found that knowledge and awareness on the influence of communication skill is
not very popular among the students of business (Jagadheesari, Priya & Gayatri 2019). their
communication system are curbed with uncomfortable situations and low confidence.
Tang, K. N. (2019). Communication Skills of Business Leader. In Leadership and Change
Management (pp. 63-68). Springer, Singapore.

5BUSINESS COMMUNICATION
In this particular paper the author has pointed out how different business leaders utilise
communication system in order to bring a conflict situation for any type of support. This paper is
divided into four chapters where the author has detailed importance of verbal, non-verbal, basic
understanding of general model and written communication system used in in business (Tang
2019). Here the author Tang (2019), has studied source message channel receiver
communication model one way and two way communication, channels of communication,
sources of communication and their feedback. This paper has finally discussed the
interrelationship among the competence and communication components through classical
theory and social network theory. The author has detailed how effective communication can lead
the business managers to increase productivity. This paper highlights the role of proper
communication system and channel in the decision making process where mutual understanding
and cooperation walk hand in hand to achieve the business objectives.
Blewitt, J. M., Parsons, A., & Shane, J. M. (2018). Service learning as a high-impact
practice: Integrating business communication skills to benefit others. Journal of Education
for Business, 93(8), 412-419.
The author in this paper has pointed out how the training approaches of business schools can
develop the students to be ethical Global awareness and socially responsible. The author has
described the process of developing service learning projects administered in the business
communication so that proper understanding of customers in any business can be attained.
Starting from developing project ideas and planning the project the students develop their

6BUSINESS COMMUNICATION
communication system and teamwork skills effectively (Blewitt, Parsons & Shane, 2018).
through these frameworks they learn from their business schools help them to become socially
aware and think more globally. this enhances their efficiency in the decision making and
problem solving. by measuring the communication growth the effectiveness of the students who
will be a manager in a reputed company in the future can be understood. this increases
employability of the students in various companies searching for important skills like
communication and negotiation.
McKenna, C. J., & Bayless, M. L. (2017). Business communication and job retention:
Developing a more specific list of mission-critical communication skills. TBTEA, 15.
According to the author of this paper employability skills depend upon various factors and
competencies of the candidates. In this highly competitive world of business the employers
search for important communication skill because this is needed in marketing, sales and
customer service. By creating employment opportunities, the employers allow the Employees
with effective verbal communication skill who contributed immensely in their performance and
organisational productivity (McKenna & Bayless 2017). in this Ultra-competitive business world
soft skills which includes communication skill is extremely necessary for managerial or
administrative advantage. the students after completing their graduation start for searching job in
which day detail their own personal understanding of learning and share their knowledge to the
potential employers. These prove whether the candidate is ready to be a part of the workforce of

7BUSINESS COMMUNICATION
the company and whether they will be professional enough to handle critical situation in the
workplace though their communication (McKenna & Bayless 2017).
Okoro, E., Washington, M. C., & Thomas, O. (2017). The impact of interpersonal
communication skills on organizational effectiveness and social self-efficacy: A
synthesis. International Journal of Language and Linguistics, 4(3), 28-32.
This paper synthesizes the importance and role of interpersonal communication competence in
the competitiveness of the organisations. this particular paper has referred to the importance of
oral communication skills possessed by the employees in the organisation more focus has been
give in on the significance of business education and development of essential or soft skills to
attain good competitive advantage through the means of employees (Okoro, Washington &
Thomas, 2017). it is the hiring opportunities and Rapid promotional advancements which attract
the potential graduates from different business schools around the world to get placed in in an
international reputed organisation. the employers therefore judge interpersonal skills along with
managerial functions centring round the communication skills and when an employee can meet
the expectation of the employers then he can also cater the needs of the industry. This is the
reason why the authors have recommended need a strategic approach by teaching business
communication to the business graduates so that they get job in their desired industries.

8BUSINESS COMMUNICATION
References:
Ahmad, S. R. (2016). Importance of English communication skills. International Journal of
Applied Research, 2(3), 478-480.
Barry, T. (2017). Communicative strategies and tactics of speech manipulation in intercultural
business discourse. Training, Language and Culture, 1(1).
Blewitt, J. M., Parsons, A., & Shane, J. M. (2018). Service learning as a high-impact practice:
Integrating business communication skills to benefit others. Journal of Education for
Business, 93(8), 412-419.
Coffelt, T. A., Baker, M. J., & Corey, R. C. (2016). Business communication practices from
employers’ perspectives. Business and Professional Communication Quarterly, 79(3),
300-316.
Escobar-Rodríguez, T., & Bonsón-Fernández, R. (2017). Facebook practices for business
communication among fashion retailers. Journal of Fashion Marketing and
Management: An International Journal.
Jagadheeswari, R., Priya, V. V., & Gayathri, R. (2019). Awareness on influence of
communication skills in career. Drug Invention Today, 11(8).
McKenna, C. J., & Bayless, M. L. (2017). Business communication and job retention:
Developing a more specific list of mission-critical communication skills. TBTEA, 15.
Okoro, E., Washington, M. C., & Thomas, O. (2017). The impact of interpersonal
communication skills on organizational effectiveness and social self-efficacy: A
synthesis. International Journal of Language and Linguistics, 4(3), 28-32.

9BUSINESS COMMUNICATION
Tang, K. N. (2019). Communication Skills of Business Leader. In Leadership and Change
Management (pp. 63-68). Springer, Singapore.
Walker, R. C., Cardon, P. W., & Aritz, J. (2018). Enhancing Global Virtual Small Group
Communication Skills. Journal of Intercultural Communication Research, 47(5), 421-
433.