Analysis of Communication Skills for Business at TESCO Report

This report provides an in-depth analysis of communication skills within a business environment, using TESCO as a case study. The report covers various aspects of communication, including different types of oral communication (face-to-face, telephonic, and business meetings), and evaluates their effectiveness. It also explores the adoption of various styles and methods of oral communication, along with how to present business information in formal settings and respond to questions. Furthermore, the report includes practical examples of essential business documents such as e-mails, a curriculum vitae (CV), and an offer letter. The conclusion summarizes the key findings, emphasizing the importance of effective communication skills in exchanging information and opinions within a business, and referencing relevant literature to support the analysis.

Communication Skills for Business

Table of content
INTRODUCTION.........................................................................................................................3
MAIN BODY..................................................................................................................................3
TASK 1...........................................................................................................................................3
(Covered in PPT).....................................................................................................................................3
TASK 2...........................................................................................................................................3
Different types of oral communication....................................................................................................3
Evidence by adopting various styles and methods of oral communication..............................................4
Present business information orally within formal situation....................................................................4
Respond to questions that is occur from presentation of business information........................................4
TASK 3...........................................................................................................................................5
E-MAIL...................................................................................................................................................5
Curriculum Vitae...........................................................................................................................7
Offer letter...............................................................................................................................................7
CONCLUSION..............................................................................................................................8
REFERENCES..............................................................................................................................9

INTRODUCTION
Communication skill signifies the method through which worker provides information to
other individual person for which they performs their work. It is necessary to have good
communication skill in order to interact with individual person that assists in exchanging
information & opinion with another person during the period of time. Herein, in this report, the
organization is taken named as TESCO. It is the largest organization provides different kind of
services to its user in order to satisfy them. In this report, there is different kind of method or
model used for communicating with other person. In addition to this, they also discussed
regarding principle of appropriate communication and its barrier. Apart from this, there are
various styles and method related to oral communication used for interacting with target
audience during particular phase of time period. The main purpose of communication is to
interact with audience that is necessary to conduct appropriate task in proper manner (Blewitt,
Parsons and Shane, 2018).
MAIN BODY
TASK 1
(Covered in PPT)
TASK 2
Different types of oral communication
Oral communication is determined as exchange of data as well as information by using spoken
words. It is a help in interaction with another person by face-to-face or by using electronic device
like phone as well as radio. There are different kinds of oral communication that is going to be
mentioned below:
The face-to-face conversation, in this kind of oral communication there are different
kind of questions asked by one person to another in order to conduct different task in an

appropriate manner. Herein, their focus is on appropriate communication in order to interact with
one another in proper way.
Telephonic conversation: By using telephone, herein the individual person focuses on
interacting with another person by using telephone that help in performing different task in
proper way.
Communication will take place at business meeting it is the kind of oral
communication in which discussion take place that is connected to organization during particular
phase of time period (Allen, 2018).
Evidence by adopting various styles and methods of oral communication
There are different kinds of feedback that is used by adopting different kind of style of
oral communication. Positive feedback increase confidence and awareness of students that helps
in interacting with other person in proper way. It also assists student in increase their
involvement in feedback that increases learning and assessment performance. It is necessary to
understand different style of learning in class that helps in taking appropriate experience during
particular phase of time period. Therefore, face to face interaction is best oral communication
methods used for interacting with another person in proper way.
Present business information orally within formal situation
TESCO is well known organization provide different kinds of products and services to its
customer. This company was founded in 1919 by Jack Cohen. TESCO focuses on expanding
internationally in 1990s along with functions and operations in 11 nations in world. And, their
focus is to provide superior quality of products and services to its user for satisfying them.
Respond to questions that is occur from presentation of business information
There are different kind of feedback that is come to the mind immediately that is
connected to feedback of oral presentation that the individual person focus on description other
than judgment. They also emphasized on observation in order to take feedback of presentation
during particular phase of time period. Therefore, it is necessary to take feedback of individual
person that is related to oral presentation in proper way. The presentation is relevant for
audience, the information that is presented and presentation must be accurate. The information
that is presented must be in right mode in detail manner (Suleman, 2018).

. There are different kind of tips related to oral presentation is going to be mentioned
below:
Know the audience it is necessary to know the audience before giving a speech. This is
easily achieved by connecting with other person in an appropriate manner by knowing them.
Sparkle in order to deliver business presentation, it is necessary to have a proper
speaking to present them in order to increase engagement level of audience during particular
phase of time period.
Herein, the feedback is taken from tutor after submitting report during particular phase of
time period (Yu, Lin and Liao, 2017).
TASK 3
There are three kinds of documents such as CV, e-mail and offer letter that is going to be
mentioned below:
E-MAIL
Hi Saurav,
We are pleased to have you onboard with us in the team for the role of Human Resource
Manager effectively from February 23rd 2021.
Tasks and Job Description for HR Manager :
 To organise activities related to recruitment and selection during need of staffs within
firm.
 To administrate entire functional process in appropriate form.
As discussed, the pay will be $40,000 per month.
We would expect to have an acknowledgement from your side on this mail along with your
national ID and bank account details.
Best Regards

Management team
TESCO
Curriculum Vitae
Career Objectives
To have a career as Employee of organization and also achieve higher standards in
efficiency and excellence by exercising skills to attain vision of organizations, both
individually as well as team player for development of organization.
Academic Qualifications
Qualifications Completed graduation with 60%
Qualities Have appropriate leadership quality
Experiences:
 2 years experience as Human resource manager for well-known establishment.
 3 years wok experience as Human resource manager from international company.
Area of expertise:
 Superior communication skills as well as listening ability.
 Good administration & decision making skills
 Knowledge related to basic principles linked to HR.
 Basic knowledge regarding MS office as well as computer system.
Offer letter
Dear Margret Hover
We are happy to inform you that you are selected for HR manager in TESCO. It increases
understanding for providing information that fulfil criteria related to assortment process.
Job roles and responsibilities
 To handle database as well as employees related information.
 To organise hiring as well as process of selection to recruit subordinates for organisation.

 Analyse requirement of staffs and administrate duty of HR professional.
Reporting to: Human resource department
Basic salary: $40000 per month
Working hours: 09:30AM – 6.30PM
CONCLUSION
On the basis of above given report, it is assess that communication skill signifies the
method through which worker provides information to other individual person for which they
performs their work. It is necessary to have good communication skill in order to interact with
individual person that assists in exchanging information & opinion with another person during
the period of time. In this report, there is different kind of method or model used for
communicating with other person. In addition to this, they also discussed regarding principle of
appropriate communication and its barrier. Apart from this, there are various styles and method
related to oral communication used for interacting with target audience during particular phase of
time period. The main purpose of communication is to interact with audience that is necessary to
conduct appropriate task in proper manner.

REFERENCES
Books and Journals
Allen, P., 2018. Artist management for the music business. Routledge.
Blewitt, J.M., Parsons, A. and Shane, J.M., 2018. Service learning as a high-impact practice:
Integrating business communication skills to benefit others. Journal of Education for
Business, 93(8), pp.412-419.
Holmes, A.F., Zhang, S. and Harris, B., 2019. An analysis of teaching strategies designed to
improve written communication skills. Accounting Education, 28(1), pp.25-48.
HOTEL, R.B., 2016. International Business English.
Moss, B., 2017. Communication skills in health and social care. Sage.
O'Rourke, J.S., 2019. Management Communication: A case analysis approach. Routledge.
Ramadi, E., Ramadi, S. and Nasr, K., 2016. Engineering graduates’ skill sets in the MENA
region: a gap analysis of industry expectations and satisfaction. European Journal of
Engineering Education, 41(1), pp.34-52.
Suleman, F., 2018. The employability skills of higher education graduates: insights into
conceptual frameworks and methodological options. Higher Education, 76(2), pp.263-278.
Yu, T.K., Lin, M.L. and Liao, Y.K., 2017. Understanding factors influencing information
communication technology adoption behavior: The moderators of information literacy and
digital skills. Computers in Human Behavior, 71, pp.196-208.