Comprehensive Analysis of Business Communication Skills Report

This report provides a comprehensive overview of business communication skills, encompassing both oral and written communication methods. It begins with an introduction to business communication and its significance in organizational success, emphasizing the need for effective communication at all levels. The report covers various aspects of oral communication, highlighting its benefits such as increased understanding and transparency, while also addressing potential disadvantages. A case study illustrates how customer service executives can handle challenging situations, such as delayed deliveries. The report further examines written communication, including CVs, letters, and emails, providing examples of each. The conclusion reinforces the importance of communication as a fundamental tool for conveying messages and achieving business objectives, referencing models, methods, and technology. The report includes a detailed list of references from books and journals.

Communication Skills
for Business

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1 (Covered in ppt).................................................................................................................3
TASK 2............................................................................................................................................3
Oral Communication..............................................................................................................3
TASK 3............................................................................................................................................5
Communication in writing......................................................................................................5
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Business communication refers to a term of sharing information among people who are
anyhow connected with company either direct or indirect. It is considered as lifeblood for
management of an enterprise through which managers used to provide complete information
about activities to employees. They used various kinds of communication term used to make
interaction with employees and other people in order to influence them towards completing goals
and objectives of business. Therefore, to attain success in an industry, people are required to use
effective way of communication at all stages which is helpful in getting feedback and perception
of targeted audience. In this process, a report has been on communication skills in business. It
highlights various types of models, methods and principles of communication as well as factors
which act as barriers in its effectiveness in a firm (Hesselbarth and Schaltegger, 2014). In
addition to this, a business case is also presented in this mention assignment which describes
how executives of a company deals with different-different issues and problems related to
customers.
TASK 1 (Covered in ppt)
TASK 2
Oral Communication
Communication in an enterprise can be done through various methods which can be
differentiated as oral, written, sign language or more. Among these methods, oral communication
is the best one as it allows people to conversation with others by word to word or face to face. In
association, this kind of communication is necessary when meetings, conferences, interviews etc.
are organised. It is also essential when people at workplace make interaction with customers via
phone or telephonic conversation. The main benefits of oral communication are it increases high
level of understanding as well as create transparency between employees, employers and
management (Meulenbroek, Bowers and Turkstra, 2016). As it is interpersonal so any type of
rigidness cannot be occurred within organisation and helpful in making quick decision also.
Since it is done through mouth directly so, becomes easy for managers to convey messages in
more specific manner. In addition to this, any type of discrepancy, conflicts and other type of
issues related misunderstanding cannot be occurred generally in business if conversation among
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employees is done in oral communication manner. But this process includes various kind of
disadvantages also like when a speaker convey a message then it is requires attentiveness and
activeness of each people who are a part of such conversation. If information is not clear, concise
and not done in systematic order than many issues like conflicts, misunderstood and more can be
happened at workplace.
Case study- As per present situation, it has described an event where an interviewer asks a
question to a candidate that how he deals in a specific situation in a firm. The situation can be
described as- “A customer has put an order in a company but due to not receiving the same gets
much irritated. So, if candidate is himself play an executive role than how he deals with
consumers in such a situation.” Thus, in this procedure, a scene of brief conversation has been
described below that conveys the solution of that specific problem.
Customer (interviewee): Hello myself Arnold calling from park suzed area. I have placed an
order of some goods in your company three days before. Your firm has given me a guarantee to
deliver it on time and assured me with confirmation letter that it will definitely send on fix date.
But still it didn’t receive by me. So, I just want to know the reason behind late of delivery.
Customer Service Executive (interviewer): Hello Sir, on the behalf of my organisation I am
extremely sorry for entire problem faced by you. As it is our policy of firm that each and every
order would be delivered within a week after confirmation mail. In addition to that we convey
our message to customers on regular basis in complete procedure of dispatch to till delivery.
But as if you said that your order still didn’t receive therefore, let me check whole procedure so
that I give specific solution of the same. In this process, we want a cooperation of yours also.
Customer: OK Sir, no issue ask whatever you want to know.
Customer Care Executive: Please tell us your full name and contact number first so that
healthy conversation can be done in a systematic manner without any interruption. Tell your
order number, date when the same is placed, time of promised delivery.
Customer: My order no.---- and date of promised delivery----.
Customer Care Executive: Good evening sir, I am calling from ---. Sir we are extremely sorry
to say that due to some technical mistake your order hasn’t dispatched still. But we have sent it
in just an hour before which will be delivered till tomorrow’s morning at your given address.
Along with this, for recovery of loss and problems faced by you, we have offered you 40%
discount on bill as well as free of shipping also.
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Customer: Thanks Sir, for this kind of offer but it’s a suggestion for your company that if any
problem is persisted in delivering an order than please give some prior information to us. It will
be helpful in keeping our trust on you.
Customer Care Executive: Sir we will definitely focus on your suggestion and provide
effective services in future.
TASK 3
Communication in writing
a)C.V :
Curriculum Vitae (CV)
Name:
Address:
Contact number:
Email Id:
Career objectives: To get an opportunity for working in a big organisation as Manager of
customer service department where I can show my skills and capabilities in running all
operational activities in an effective manner so that can make my future more brighter.
Qualification:
MBA (Master in Business Administration)
BBA (Bachelor in Business Administration)
Experience:
6 year experience in CRM (Customer Relationship Management) Department as an executive.
Personal skills:
Strong communication skills
Effective leadership styles
Quick decision-making abilities
Resolve problems of customers in an efficient and fast manner.
Declaration:
Hear by I declare that all above mentioned information is true as per my own experience and
knowledge.
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b)Letter:
Date
Address
City, State and Zip Code
Name of person
Organisation Name
Address
City, State and Zip Code
Subject: For Job Purpose
Dear (xyz)
Hereby I have requested you to accept my job letter and please put an eye on my resume which
I have affixed with this letter. I have given all information related to the specific vacant position
in your firm. As per my knowledge all eligibilities that your enterprise has mentioned in
advertisement is matched with my data. So, kindly give me a chance to prove myself and show
my skills and capabilities. I have earned six years of experience in same field and developed my
abilities on regular basis.
Sincerely,XYZ
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C) E-mail:
Send
To: [e-mail]
CC:
Subject: Applying for Customer Service Department
Respected Sir, herby I want to inform you that I have applied for a vacant position in your
company and given my resume. So, if I am able for such an specific position that kindly revert
me back as soon as possible.
Thanks and Regards, XYZ

CONCLUSION
With this task, it has watched that correspondence is a fundamental part inside an
association used to pass on messages starting with one individual then onto the next. It has been
examined about different kinds of correspondence utilized as a part of business for association
with partners according to need of organization. This would help them in contributing their
endeavors in accomplishment of business achievement. Moreover, different sorts of models,
techniques and additionally arrangement of innovation has been portrayed in report too.
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REFERENCES
Books and Journals
Royle, J. and Laing, A., 2014. The digital marketing skills gap: Developing a Digital Marketer
Model for the communication industries. International Journal of Information
Management. 34(2). pp.65-73.
Hesselbarth, C. and Schaltegger, S., 2014. Educating change agents for sustainability–learnings
from the first sustainability management master of business administration. Journal of
cleaner production. 62. pp.24-36.
Jackson, D., 2014. Testing a model of undergraduate competence in employability skills and its
implications for stakeholders. Journal of Education and Work. 27(2). pp.220-242.
Luthans, F. and Doh, J. P., 2018. International management: Culture, strategy, and behavior.
McGraw-Hill.
Meulenbroek, P., Bowers, B. and Turkstra, L. S., 2016. Characterizing common workplace
communication skills for disorders associated with traumatic brain injury: A qualitative
study. Journal of Vocational Rehabilitation. 44(1). pp.15-31.
Hasson, G., 2015. Brilliant Communication Skills. Pearson UK.
Andersen, E. S., 2014. Speaking With Style (RLE Linguistics C: Applied Linguistics): The
Sociolinguistics Skills of Children. Routledge.
Kleckner, M. J. and Marshall, C. R., 2014. Critical communication skills: Developing course
competencies to meet workforce needs. The Journal of Research in Business Education.
56(2). p.59.
Silbiger, S., 2016. The 10-day MBA: a step-by-step guide to mastering the skills taught in top
business schools. Hachette UK.
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