Business Communication Report: Glenmore Hotel Improvement Strategies

This report, focusing on Glenmore Hotel, analyzes the critical role of communication in business operations. It begins with an executive summary outlining key aspects such as good communication practices, causes of communication breakdowns, and strategies for improvement. The report delves into specific good practices, including employee newsletters, feedback mechanisms, regular meetings, group problem-solving, conflict resolution, and clear policy clarification. It then examines causes of communication breakdowns, such as poor leadership, disengagement, interpersonal conflicts, and inaction. The report proposes improvements, including setting communication standards, encouraging feedback, and defining roles and responsibilities. The conclusion emphasizes the importance of adapting communication channels to enhance performance and recommends implementing relevant strategies to improve employee and overall business productivity. The report is designed to help the board of directors understand and implement best practices for effective communication within the hotel.

Running head: BUSINESS COMMUNICATION
Business Communication

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Executive Summary
Communication is considered as the vital element for Glenmore Hotel as it helps in developing
coordination amongst the employees and management, leads to generate new ways for
performing the tasks.It also helps in determining issues faced by the employees while performing
the tasks. In relation to this, this report will discuss several aspects of the communication such as
god practices in communication, causes of the communication breakdown at workplace. Further,
the report will discuss the improvement measures for the objective of enhancing communication
at the workplace along with some recommendations to board of director for improving
communication at the workplace.

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Table of Contents
Executive Summary.....................................................................................................................................2
Background.................................................................................................................................................4
Analysis.......................................................................................................................................................4
Section 1: Good Practice in Communication...........................................................................................4
Section 2: Analysis of the causes of the communication breakdown.......................................................6
Ways to explain various communication variables..............................................................................7
Inaction................................................................................................................................................7
Building communication skills............................................................................................................8
Section 3: Managing Improvements........................................................................................................8
Recommendation and Conclusion.............................................................................................................10
References.................................................................................................................................................11

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Background
As effective communication is necessary for enhancing performance and productivity of
Glenmore Hotel, in the same manner, it is required to upgrade their communication channels for
dealing with the changes in the business environment. Issues and problems are also necessary as
it leads to origination of new ways through which performance could be improved. Major
challenges faced byboard of directorregarding the communication are outdated communication
channels used, limited reachability, traditional forms of communication and channels used in
Glenmore Hotel. With regards to this, it is necessary for board of director to implement
monitoring and controlling measures for analysing the effectiveness of communication channels
used at the workplace so that gaps could be identified between the expected and actual outcomes
(Karanges, et. al., 2015).
Communication breakdown affects performance of Vivien (Sales staff),Jasmine (facilities
staff),Helen (Restaurant Staff),Max (Chef) and Jed (Events Staff), which ultimately affects
Glenmore Hotel overall productivity. It is the duty of top level management to adopt appropriate
communication system through which information could be spread quickly amongst the
employees and vice versa. Along with this, it is also required to adopt appropriate security and
safety measures for implementing appropriate controls on the leakage of information floated
within the workplace (Ducci&Mazzoli, 2018). Thus, it is necessary for board of director to
address communication breakdown quickly in order to improve the performance of employees
well as to generate positive outcomes for Glenmore Hotel.
Analysis
Section 1: Good Practice in Communication

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Effective communication enhances the overall productivity of the Glenmore Hotel. When board
of directorinteract adequately, then work would be progress smoothly. In addition, better
communication enhances the morale of Vivien, Jasmine, Helen, Max, and Jed and encourages
them to perform better (Moore, and Morton, 2017).
One of the good practices in workplace communication is starting a regular employee newsletter
system. Since, it would enable the employers to create awareness among employees regarding
the new goals, designing of product, development of business and developing new goals.
Moreover, it can involve news of new appointments, board meetings, rollouts, and periodical
revenues. Newsletters can link the gap between workforces and management whereas providing
work progress (Hartley, and Chatterton, 2015).
Another significant communication best practice is acquiring the feedback of Vivien, Jasmine,
Helen, Max, and Jed. The supervisor should meet with the workforces, asking their opinion on
tasks and projects. This technique permits board of director to provide the resource that helps to
complete the tasks on time. Moreover, addressing the feedback of employees makes feel values
and enhancing their retention. Thus, listening to opinion, ideas, and problems can enhance the
workplace atmosphere and improves productivity (Moore, and Morton, 2017).
Arranging a meeting with workforces at every week may enhance the workplace communication.
Glenmore Hotel should notify the workforces ahead of time regarding meeting time and venue.
In developing online and offline business meeting, board of directors motivate their employees
i.e. Vivien, Jasmine, Helen, Max, and Jed to share their opinion, generates presentations and
gives voice suggestion. Along with this, formal meetings help to illustrate the weekly target with
rationalizing the employee’s activities (Woodrow, and Guest, 2014).

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Problem-solving as a group is key communication practice at the workplace. Communication at
the workplace culture could be inadequate at the period of complexities and workflow issues.
Hence, problem-solving as a group is significant to enhance communication in the setting of
Glenmore Hotel. Board of directors can host a group meeting for putting this tip into the
practices as it is beneficial for addressing issues and solves complaint and grievances (Baxter,
2017). In addition, managers should address all the different concepts of each issue and how they
influence employees. Once that procedure is performing and voice of Vivien, Jasmine, Helen,
Max, and Jedare heard, board of directors develop the circumstances for those issues by sourcing
the ideas from all targeting participants. It is the best technique to enhance Glenmore Hotel
communication immediately (Woodrown and Guest, 2014).
It is also assessed that resolving conflicts before they create issues, particularly, when employers
have a large number of jobs for seniors at the workplace. When, there is a dispute in a team, talk
to both parties independently and also pay attention to them attentively. Thereafter, Glenmore
Hotel takescorrective measures by providing feasible solutions. Consequently, an objective
strategy would help to eliminate the miscommunication. By facing unpleasant situations before
time, high amount of time can be saved down the path (Baxter, 2017).
In addition, clarifying the policies of Glenmore Hotel will help the employees to comprehend
their accountabilities. To this end, employers can generate a handbook containing data regarding
expectations, work hours, attendance, and holidays. Glenmore Hotel also offer the depth
instruction regarding the norms of Glenmore Hotel as it would make easier to avoid disputes.
Along with this, a detailed handbook can communicate their expectation directly, maintaining
workforces and managers on the same page (Raza, et. al., 2017).
Section 2: Analysis of the causes of the communication breakdown

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Ineffective communication is considered as destructive to the morale of Vivien, Jasmine, Helen,
Max, and Jed as well as expensive so whenever, communication breakdown takes place at the
workplace, people on the leading position needs to react quickly for the objective of eliminating
the barriers in order to enhance Glenmore Hotel performance (Goutam, 2013). Good and
effective communication channels help the companies to maintain transparency at the workplace
which is a great medium for building appropriate and trustworthy image amongst the employees
for Glenmore Hotel. Following are some of the causes of the communication breakdown at
workplace:
Ways to explain various communication variables
Communication breakdown can often be treated as the result of poor leadership or the
ramifications of executing an operation without any clear mission. Thus, if board of director is
unable to see a proper way to reach to the desired goals and objectives, he should ask his
teammates to share their opinion to find one of the best appropriate waysin order to reach
towards the desired destination (Cascio, 2000).
Communication issues mainly arise due to disengagement and low morale amongst the Vivien,
Jasmine, Helen, Max, and Jed. Not matter, how effective communication mediums and
Glenmore Hotel have but until and unless, those methods will not be utilised to their optimum
level, transparency amongst the employees cannot be build. So, it is necessary for the Glenmore
Hotel s to adopt appropriate communication channels which not only lead to develop
transparency amongst the workplace but through which morale of Vivien, Jasmine, Helen, Max,
and Jed could also be enhanced (Forey&Lockwood, 2010).
Another big reason for communication breakdown is interpersonal relations between the
employees and interpersonal conflicts majorly occur due to workforce diversity. Thus, it is the

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duty of the managers to interrupt these types of conflicts in order to resolve the conflicts at the
initial level only in order to eliminate the obstacles to the Glenmore Hotel performance (Suter,
et. al., 2009).
Inaction
It is necessary for every Glenmore Hotel to move as per the showed directions but if Glenmore
Hotel is facing certain issues in the communication, these should be neglected until they are not
hampering the work. It is the manager’s inefficiency of not addressing the communication issues
and with regards to this, management requires taking appropriate action such as providing
training to the managers for improving their communication abilities for addressing issues. Weak
communication channels could also lead to decrease the morale of Vivien, Jasmine, Helen, Max,
and Jed and with regards to this, Glenmore Hotel becomes incapable to move towards its desired
destination with appropriate speed (Akkirman&Harris, 2005).
Building communication skills
Primary solution for overcoming with the communication breakdown is working towards
communication skills at every level of the business. In relation with this, Vivien, Jasmine, Helen,
Max, and Jed could be asked to give their feedbacks for developing appropriate frameworks to
build communication skills amongst the employees (Lockwood, 2015). Communication is
majorly utilised by the employees in order to communicate with each other as group of
employee’s works on single task and for the objective of development of coordination amongst
them so that the assigned tasks could be performed in an appropriate manner.
Section 3: Managing Improvements
Communication is dynamic in nature as per the nature of business environment because both
changes time to time. Although, business entities still use traditional methods of communication

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but their utilisation has been decreased in the modern business era. Digital communication
channels have taken over the place of traditional communication channels as these are effective,
fast as well as cost effective. With the help of digital communication channels, Glenmore Hotel
could easily communicate with Vivien, Jasmine, Helen, Max, and Jed at the individual level. In
order to bring improvements in the communication at workplace, following strategies could be
adopted:
 Setting communication standards: The best measure for improving communication at
workplace is eliminating the chances for miscommunication. In order to do this,
standards could be set for describing appropriate communication practices at the
workplace. For examples, code of conduct with regards to the utilisation of
communication channels at workplace through which employees will only use the
available communication channels and that too at the limited extent. If any changes in
the code of conducts and standards have been made, these should be informed to the
employees prior implementing them in order to align their efforts with the Glenmore
Hotel al vision in order to boost up Glenmore Hotel productivity (Miler, 2018).
 Encouraging feedback and participation: This is a type of open door policy under
which employees’ opinion will be taken by the management to make them feel important
for the Glenmore Hotel as well as to make the appropriate utilisation of the available
talent within the organisation. For encouraging employees to share their views and
opinions regarding to the improvements required in existing communication channels for
originating positive outcomes (Appleton, 2017).
 Defining roles and responsibilities:Job roles need to be defined amongst the employees
and the best measure to define their roles is communication channels. Efficiency of

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employees increases when they exactly knows what to do and how to do which
ultimately helps in increasing Glenmore Hotel productivity. This process starts from the
hiring process as employees primarily informed regarding their roles and responsibilities
at that time only and with regards to this, Glenmore Hotel could easily attain its desired
goals as per the expectations (Riklan, 2017).
Recommendation and Conclusion
In order to improvise the communication at workplace, Glenmore Hotel should adopt trending
communication channels as per the business environment and for the objective of enhancing
Glenmore Hotel performance. In relation to this, it has been concluded that business performance
affects due to ineffective adaptation of communication channels. The report has also concluded
the causes for breakdown of the communication at workplace, thus, it is necessary for Glenmore
Hotel to select appropriate and relevant communication channels in order to align business
functionalities as well as to enhance productivity at both individual as well as whole. The report
has also concluded major challenges faced by board of director regarding such as usage of
outdated communication channels used, limited reachability, traditional forms of communication
channels used, etc. With regards to this, it is necessary for board of directorto implement
monitoring and controlling measures for analysing the effectiveness of communication channels
used at the workplace so that gaps could be identified between the expected and actual outcomes.

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