Business Communication Skills: Oral and Written Report Analysis

This report delves into the critical role of communication skills in a business context, emphasizing both oral and written forms. The report begins with an introduction highlighting the importance of effective communication for conveying information and building relationships within an organization. Task 1 is covered in the PPT. Task 2 focuses on oral communication, providing a sample dialogue between a customer service staff and a dissatisfied customer, illustrating how to handle complaints and maintain customer satisfaction. Task 3 examines written communication, including examples of a business letter, a CV, and an email, showcasing different formats used in professional settings. The report concludes by reiterating the significance of communication skills and includes a comprehensive list of references, encompassing books and journals related to communication in business and healthcare. This report is ideal for students seeking to understand and improve their communication skills.

Communication Skills for
Business

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Covered in PPT...........................................................................................................................1
TASK 2............................................................................................................................................1
Oral communication....................................................................................................................1
TASK 3............................................................................................................................................2
Written communication...............................................................................................................2
CONCLUSION................................................................................................................................4
REFERENCES ...............................................................................................................................4

INTRODUCTION
Communication is very essential skills that are necessary to be presented among an
individual. For this, a person will capable for transfer relevant facts and figures with each other
in correct manner. If an individual is doing working in workplace then this type of skill that will
assist them in conducting major activities and functions in accurate manner and also developing
an effective relation with an organisation (Kurtz, Draper and Silverman, 2016). Along with this,
they will capable for deal with desired buyers at large market place so they gain benefit in proper
way. In this report, communication skill can be described. The main purpose of this project is to
explaining the communication skill on the basis of oral and written.
TASK 1
Covered in PPT
TASK 2
Oral communication
Oral communication is that method which assist interacting with expressing ideas and
thoughts by using verbal manner. This will consist a impactful conversation where a person can
directly communicating with other individual (Pearson and et. al., 2011). While conducting
interview, interviewer asked me to play role of executive to interact with unsatisfied customer
who has been receiving the product delivery on given time. Such oral communication are as
under:
Customer: I am very disappointed with your services and facilities which are given to your
customers because I am order some product from your company site which has been delayed
yet.
Customer service staff: Firstly, I am sorry for this delay and inconvenience. Actually there is
some problem in our company technical machines due to this, we does not deliver your product
at given time.
Customer: No, I am not satisfied with your excuse.
Customer service staff: Sir, I can understand your issue, please don't cancel your order. Next
time we will assure you for appropriate services.
Customer: OK...
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Customer service staff: Again I am sorry sir, next time we will not give you chance for
disappointment.
Customer: All right.... Please delivery my ordered product as soon as possible.
Customer service staff: Thank you sir ! Good day.
TASK 3
Written communication
Letter
A-603, Merchant Street, London, UK
15th June, 2018
To,
Mr, Johnson
XYZ Ltd,
F12, Old Town Street, London
Respected sir,
I am doing working with your organisation as a post of Finance executive for enhance my skills
and abilities which contributed by me for the betterment and development of the firm. I am
completed my MBA degree with specialised in Finance and HR. also I have attached my
resume and other documents which required.
Yours Sincerely,
Veronica
CV
Name: Ms. Veronica
Date of Birth: 7 July, 1992
Address: Merchant Street, London, UK
Email: [e-mail]
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Mobile Number: 5455541212
Carrier Objectives: To contribute my skills and knowledge in your company and also grow
with your organisation for taking higher job position.
Qualification of Academics:
 Bachelors in Commerce
 Masters in Business Administration
 advance diploma in Finance accounting
Experience:
 2 year working experience in PQR Ltd.
Competencies:
 Hard worker
 Teamwork
 leadership ability and Commercial awareness
 Appropriate knowledge of accounting software
 Loyal and honest
 Team management ability
 Language known – English, Spanish, German and French
Declaration:
Hereby, I declared that all the above data are right and true to my knowledge.
Signature:
Date:
Email
Date: 15th June 2018
To:
CC:
BCC:
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Subject: Call for an Interview on the post of Finance executive
Dear Ms. Veronica
We are informed you that you have passed all the stages of interview and selected for the
designation of Finance executive within an organisation. So you required to bring out all
the required original documents and attached photocopies of real certificates for the final
round of interview for the document verification on 25th June 2018.
Sincerely,
HR manager,
XYZ Ltd.
[e-mail]
CONCLUSION
From the above mentioned report it can be concluded that Communication is very
indispensable skills that are required to be presented among an individual. For this, a person will
able for transfer applicable information and figures with each other in correct manner. In an
organisation, communication will play an essential duty in managing and controlling all business
dealings and its purpose in better way.
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REFERENCES
Books and Journals
Kurtz, S., Draper, J. and Silverman, J., 2016. Teaching and learning communication skills in
medicine. CRC press.
Pearson, J.C., and et. al., 2011. Human communication. New York, NY: McGraw-Hill.
Schell, J.O., and et. al., 2012. Communication skills training for dialysis decision-making and
end-of-life care in nephrology. Clinical Journal of the American Society of Nephrology,
pp.CJN-05220512.
Cotton, D. and Falvey, D., 2012. Market Leader Upper Intermediate: Business English Course
Book. Pearson education.
Conrad, D. and Newberry, R., 2012. Identification and instruction of important business
communication skills for graduate business education. Journal of Education for Business.
87(2). pp.112-120.
Chen, R. P., 2011. Moral imagination in simulation-based communication skills
training. Nursing ethics. 18(1). pp.102-111.
Al-Mahrooqi, R., 2012. English communication skills: How are they taught at schools and
universities in Oman?. English Language Teaching. 5(4). p.124.
Bramhall, E., 2014. Effective communication skills in nursing practice. Nursing Standard
(2014+). 29(14). p.53.
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