Business Communication: Systems, Methods, and Barriers

This presentation provides a comprehensive overview of communication within a business context. It begins by defining communication's importance and then explores various systems, including linear, transactional, and interaction models. The presentation details different communication methods, such as written, verbal, nonverbal, visual, and electronic forms. It highlights the benefits of both formal and informal communication, emphasizing the role of technology in facilitating effective communication. The core principles of effective communication, including courtesy, clarity, conciseness, completeness, correctness, concreteness, and credibility, are discussed. The presentation also addresses various barriers to communication, such as physical, perceptual, emotional, cultural, language, gender, and interpersonal barriers. The conclusion summarizes the significance of communication in enhancing business efficiency and effectiveness, making it a valuable resource for students on Desklib.

Communication

Table of contents
 Introduction
 Systems of communication
 Methods of communication
 Benefits of formal and informal communication
 Use of technology
 Principles of effective communication
 Barriers of communication
 Conclusion
 References

Introduction
Communication is an important aspect in modern-day businesses. Thus it has to be
used in them for performing various types of functions. In this presentation, analysis
will be made on communication.

Systems of communication
 Linear model- In this model, there is generally a one-way communication and this
is mostly used for mass communication. The sender sends the message which has to
be communicated to the receiver.
 Transactional model- In it, there is generally a two-way communication between
the sender and receiver of the message.
 Interaction model- In this model, two-way communication can happen easily
between the sender and the receiver of message.

Methods of communication
 Written- In this method, communication is done in the form of writing which can
be on various types of documents.
 Verbal- This method allows the communication to happen verbally. It can be mainly
used in order to ensure that the message is given to the receiver.
 Nonverbal- This method can be used by the businesses so that there is no
requirement to communicate using words but the message can reach the intended
receiver.
 Visual- This method ensures that the right message is delivered using graphics and
pictures. Words are not used in this method.
 Electronic- This method makes sure that the message is transmitted with the use of
electronic gadgets.

Benefits of formal and informal
communication
 Formal communication- In this type of communication, the benefits which are
offered are that the conversations are done officially as per the protocol. Also, the
level of responsibility here is much greater.
 Informal communication- In this type of communication, the benefits offered is
increase in efficiency and the increase in interaction between various employees.
This helps in creating new ideas which can be beneficial for the organization.

Use of technology
Technology is being used extensively in the businesses to facilitate proper
communication. Landlines, Internet, Communication software are being used so that
the work can be done effectively without any problems.

Principles of effective communication
 Courtesy- There must be courtesy in communication so that the message can be
delivered without any problems.
 Clarity- The message which is intended to be delivered should be very precise and
clear so that it is understood well.
 Conciseness- It is an extent to which the meaning can be conveyed with the use of
very few words.
 Completeness- It is required because if the message is incomplete then it will not
serve its intended purpose.
 Correctness- It is necessary because only when a message is correct then it will
serve its right purpose.
 Concreteness- It is important because it will make sure that the communication
done is concrete enough to convey a right message.
 Credibility- It is essential because only credible messages should be provided for
the purpose of communication.

Barriers of communication
Physical barriers- These barriers are related with physical obstructions which stop
communication. For example- A wall.
Perceptual barriers- These barriers are created due to the different perceptions of
individuals. For example- Different types of viewpoints of individuals.
Emotional barriers- These barriers are there because of the reason of emotional reasons. For
example- Fear, Mistrust, Suspicion etc.
Cultural barriers- These barriers are there due to the different types of cultures (McMurray
and et.al., 2016). For example- People of different cultures interacting with each other.
Language barriers- These barriers are there because of different types of languages which
are spoken. For example- A Person from Britain having a conversation with A Spanish
Person.
Gender barriers- These barriers occur because of the different genders. For example- A man
having a conversation with a woman.
Interpersonal barriers- These barriers occur because of people choosing to distance
themselves from each other. For example- Withdrawal, Rituals, Pastimes, Working, Games
and Closeness.

Conclusion
From the above presentation, it can be stated that communication can be used in
businesses to raise their efficiency and effectiveness level. Detailed aspects related
to communication have been covered in it.

References
 Sarpparaje, M., 2016. Importance of Enhancing Communication Skills among
Young Graduates and How to make them Career-ready & Life-ready?. Language in
India, 16(4).
 Al-Musalli, A., 2019. Rethinking Business Communication Skills Education: Are
Communication Courses Preparing Students for the Workplace?. College
Quarterly, 22(2), p.n2.