MGT502 - Business Communication: Annotated Bibliography Analysis

This annotated bibliography analyzes ten articles focusing on various aspects of business communication. The articles explore strategic communication in the c-suite, the impact of communication channels on employee attitudes, and the role of social media in collaboration. Other topics include the dark side of strategic communication, the evolution of business communication curricula, leadership communication, the importance of soft skills in the workplace, feedback processes, strategies for teaching social and emotional intelligence, and the influence of organizational culture and structure on effectiveness. Each annotation summarizes the article's key findings and contributions to the field, highlighting themes such as leadership, internal and external communication, and the integration of technology and soft skills in business settings. The bibliography provides a comprehensive overview of current research and thinking in business communication, with a focus on the practical applications of these concepts.

Running head: Communication issues in business 0
Communication issues in business
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Communications issues in business 1
Argenti, P. A. (2017). Strategic communication in the c-suite. International Journal of Business
Communication, 54(2), 146-160.
The author has provided deep knowledge about business communication and its impacts on the
business as well as company reputation. In addition, there are various things in an organization, which
makes a huge impact on the business processes. Moreover, this article has provided various critical
results based on research in the field of business communication. Strategic communication is another
way to manage various business functions in a proper manner. Moreover, business is based on their
business functions and it provides strengths to the organization. It is a huge issue in front of the
organization that various employees and managers neither are nor perfect in strategic communication.
The author has explained the strategic combination, which is necessary for the company and it has
provided advance features to the organization in long terms. This article has discussed the basic need of
a business, which has related to strategic communication. Furthermore, strategic communication is
necessary for an organization to improve the performance of the company.
Braun, Stephan, Bark, A., Kirchner, A., Stegmann, S., & Dick, R. (2019). Emails from the boss—Curse or
blessing? Relations between communication channels, leader evaluation, and employees’
attitudes. International Journal of Business Communication, 56(1), 50-81.
In this article, business communication has focused on the authors, which is an important part
of an organization. It matters a lot that how employees communicate with each other. In addition, there
are two types of communication, which are internal and external. The authors have focused on the
evaluation of leadership in an organization and its impacts on the staff members. The communication
channel matters a lot in an organization, such as email, oral communication, and others. Moreover,
organization should focus on their communication, which can help in their business success and growth.
The authors have discussed the relations between different things, which are employees, leader
evaluation, and communication channels. However, communication channels make huge impact on the
followers of their leaders. This article has provided internal concept of business communication and
there huge impacts on the business functions. It can be useful and beneficial for the organization to
improve its reputation and performance in the competitive market.

Communications issues in business 2
Cardon, P., & Marshall, B. (2015). The hype and reality of social media use for work collaboration and
team communication. International Journal of Business Communication, 52(3), 273-293.
The authors have described the communication issues in a business, which can be resolved by
social media and other things. It provides collaboration between the employees and other staff
members. In addition, there are various business processes, which can be improved using various types
of communication. Social media is helpful for the collaboration between the various employees, which
can share their feedback and suggestions to the company without any conspiracy. The authors have
included various examples that provide collaboration between team and other members. Moreover,
there are various business issues, which can be solved using various business techniques. The authors
have suggested that business communication makes huge impact on the relationship between various
stakeholders. In this article, it has found that social media is a new trend for collaboration.
Dulek, Ronald E., & Campbell, K. (2015). On the dark side of strategic communication. International
Journal of Business Communication, 52(1), 122-142.
This article has explained the side of strategic communication in business. The authors have
considered various factors to identify the benefits of strategic communication in an organization. In an
organization, types of communication have used various businesses. Moreover, there are various
business meetings and seminars usages to motivate employees of an organization, which has required
business communication. In addition, strategic communication has used at the time of crisis in an
organization, as it has provided a strong relationship between its suppliers, buyers, and other
stakeholders. This article has considered decisions of various employees of their organization. It has
provided critical analysis of strategic communication. Furthermore, the authors have provided deep
knowledge about strategic communication using different research papers. Moreover, there are some
basic advantages has shared by the authors.
Lucas, K., & Rawlins, J. (2015). The competency pivot: Introducing a revised approach to the business
communication curriculum. Business and Professional Communication Quarterly, 78(2), 167-
193.
An organization has success because of its relations and communication. In this article, business
communication issues have discussed by the authors. In addition, there are many basic needs of an

Communications issues in business 3
organization. Business communication matters a lot for their business. Business communication is the
first need of an organization in the present era. Professionalism has developed because of business
communication. This article has included busies communication curriculum. In addition, there are many
advantages of business communication an organization. Moreover, curriculum is necessary for an
organization to develop their basic processes. In addition, there are various approaches to develop
busies communication. In addition, there are many benefits of business communication in the
improvement of basic things. Moreover, the authors have provided a good conclusion of this article,
which has explained about the basic things.
Mayfield, J., & Mayfield, M. (2017). Leadership communication: Reflecting, engaging, and innovating.
International business communication, 3-11.
The authors have discussed the leadership and its impacts on the business of an organization.
This article was based on leadership communication, which provides various benefits to the company. In
addition, there are many advantages to business and leadership communication in an organization. The
authors have discussed the reflection of leaders on their followers in an organization. A leader can
engage their followers using their leadership communication. Moreover, employees can be more
innovative because of leadership communication in an organization. In this article, the impact of
leadership communication has provided in context of solving business issues. Moreover, there are many
things in an organization, which can manage the communication in an easy way. In addition, this article
has included most important part of a business issue, which can be solved by the leadership.
Robles, M. (2012). Executive perceptions of the top 10 soft skills needed in today’s workplace. Business
Communication Quarterly, 75(4), 453-465.
There are many benefits of soft skills in an organization. Therefore, it is necessary to improve
business communication. Moreover, the author has provided 10 soft skills, which are the basic needs of
the workplace. In addition, there are various benefits of communication and soft skills in an
organization. An organization can improve its business using soft skills, which makes huge impact on the
basic communication of employees, as employees have interacted with clients in many businesses, such
as hospitality, banking, and other industries. There are various benefits of soft skills at workplace, such
as customer satisfaction, corporate environment, and many others. This article has discussed the basic
soft skills, which are basic needs of workplaces, such as behavior, body language, interaction, and many
others.

Communications issues in business 4
Sapp, David Alan, & Zhang, Q. (2009). Trends in industry supervisors’ feedback on business
communication internships. Business Communication Quarterly, 72(3), 274-288.
Various issues have created between the employees because of lack of communication. In
addition, there are various reasons for business communication but feedback and suggestions are the
main points of business communication. Now, there are main basic points from providing feedback
about services of employees and other persons. The authors discussed the trends in industry, which
have related to the feedback of supervisors for their interns. In this article, internal communication
impacts have discussed by the authors. In addition, the authors have explained the impacts of the
business communication of feedback processes. Moreover, there are many other things to improve the
basic needs of managers and supervisors. It can be managed using proper business communication.
Sigmar, Lucia Stretcher, Hynes, G., & Hill, K. (2012). Strategies for teaching social and emotional
intelligence in business communication. Business Communication Quarterly. Business
Communication Quarterly, 75(3), 301-317.
The authors have provided knowledge about business communication and its impacts on
teaching emotional and social intelligence. Most of the fresher have good knowledge about business
communication because of their universities and institutes, as they have provided good knowledge
about social and emotional intelligence. In addition, there are many good points to improve the mindset
of employees to communicate with colleagues and clients. In this article, business communication has
discussed based on various factors. In addition, there is a basic need for the various factors of business
communication. In addition, there are many technical things, which can be improved by business
communication skills.
Zheng, W., Yang, B., & McLean, G. (2010). Linking organizational culture, structure, strategy, and
organizational effectiveness: Mediating role of knowledge management. Journal of Business
Research, 63(7), 763-771.
The authors have provided deep knowledge about the culture, strategy, and structure of an
organization, which is necessary for the growth of an organization. This article has provided impact of
knowledge management in managing various things, which are important for the company. In addition,
there are various things to develop culture in an organization to improve the behavior of employees. It

Communications issues in business 5
will make a good environment for colleagues and others. Moreover, knowledge management provides
help in the management of various issues in an organization, which has related to the culture, structure,
and strategy. In addition, knowledge management is beneficial for the development of various basic
things in the business of an organization. Moreover, a company can improve its basic concepts of
business development. Communication strategies make huge impact on the company culture. This
article has provided critical analysis of business communication.

Communications issues in business 6
References
Argenti, P. A. (2017). Strategic communication in the c-suite. International Journal of Business
Communication, 54(2), 146-160.
Braun, Stephan, Bark, A., Kirchner, A., Stegmann, S., & Dick, R. (2019). Emails from the boss—Curse or
blessing? Relations between communication channels, leader evaluation, and employees’
attitudes. International Journal of Business Communication, 56(1), 50-81.
Cardon, P., & Marshall, B. (2015). The hype and reality of social media use for work collaboration and
team communication. International Journal of Business Communication, 52(3), 273-293.
Dulek, Ronald E., & Campbell, K. (2015). On the dark side of strategic communication. International
Journal of Business Communication, 52(1), 122-142.
Lucas, K., & Rawlins, J. (2015). The competency pivot: Introducing a revised approach to the business
communication curriculum. Business and Professional Communication Quarterly, 78(2), 167-193.
Mayfield, J., & Mayfield, M. (2017). Leadership communication: Reflecting, engaging, and innovating.
International business communication, 3-11.
Robles, M. (2012). Executive perceptions of the top 10 soft skills needed in today’s workplace. Business
Communication Quarterly, 75(4), 453-465.
Sapp, David Alan, & Zhang, Q. (2009). Trends in industry supervisors’ feedback on business
communication internships. Business Communication Quarterly, 72(3), 274-288.
Sigmar, Lucia Stretcher, Hynes, G., & Hill, K. (2012). Strategies for teaching social and emotional
intelligence in business communication. Business Communication Quarterly. Business
Communication Quarterly, 75(3), 301-317.
Zheng, W., Yang, B., & McLean, G. (2010). Linking organizational culture, structure, strategy, and
organizational effectiveness: Mediating role of knowledge management. Journal of Business
research, 63(7), 763-771.