King's Own Institute BUS709: Business Communication Analysis Report
VerifiedAdded on 2022/09/14
|11
|2085
|12
Report
AI Summary
This report provides an analysis of business communication, examining various methods and their effectiveness. The report includes a communication diary with examples of well-constructed and poorly constructed communications across different scenarios, such as social media management, risk management, public relations, and account-related work. It identifies the strengths and weaknesses of each communication method, considering factors like two-way communication, clarity, and the use of appropriate mediums. Furthermore, the report discusses methods to improve communication within a business, emphasizing the importance of trust, active listening, and the avoidance of assumptions to create a more positive and efficient work environment. The report also highlights the significance of feedback and the use of appropriate communication styles to ensure effective information sharing and collaboration.

Running head: BUSINESS COMMUNICATION
BUSINESS COMMUNICATION
Name of the Student:
Name of the University:
Author Note:
BUSINESS COMMUNICATION
Name of the Student:
Name of the University:
Author Note:
Paraphrase This Document
Need a fresh take? Get an instant paraphrase of this document with our AI Paraphraser

1
BUSINESS COMMUNICATION
Table of Contents
Communication................................................................................................................................2
Table of Communication diary:...................................................................................................2
Well constructed communications...............................................................................................3
Poorly Constructed Communication............................................................................................4
Methods to improve communication...........................................................................................5
References:..................................................................................................................................8
BUSINESS COMMUNICATION
Table of Contents
Communication................................................................................................................................2
Table of Communication diary:...................................................................................................2
Well constructed communications...............................................................................................3
Poorly Constructed Communication............................................................................................4
Methods to improve communication...........................................................................................5
References:..................................................................................................................................8

2
BUSINESS COMMUNICATION
WORK DATE MODE TYPE STYLE EFFECTIVE WHY/WHY NOT
EFFECTIVE
Accounts
related
works
15.07.
2019
E- mail Collection
of money
Advice No The communication
had been one way,
which is not a good
sign of
communication.
Social media
management
7. 9.2019 Phone Media posts Friendly yes The communication
involves receiving
information from the
people and also
sharing the same from
the other side.
Risk
management
5.11. 2019 Face to face
meetings
Requests
and
solutions
Informative
and Friendly
yes The communication
involved face to face
conversations which
means there has been
sharing of information
from both the ends,
Public
relations
18.02.2020 radio confession Apologetic No He communication
was one way and that
too an audio message
which might not reach
to everyone.
BUSINESS COMMUNICATION
WORK DATE MODE TYPE STYLE EFFECTIVE WHY/WHY NOT
EFFECTIVE
Accounts
related
works
15.07.
2019
E- mail Collection
of money
Advice No The communication
had been one way,
which is not a good
sign of
communication.
Social media
management
7. 9.2019 Phone Media posts Friendly yes The communication
involves receiving
information from the
people and also
sharing the same from
the other side.
Risk
management
5.11. 2019 Face to face
meetings
Requests
and
solutions
Informative
and Friendly
yes The communication
involved face to face
conversations which
means there has been
sharing of information
from both the ends,
Public
relations
18.02.2020 radio confession Apologetic No He communication
was one way and that
too an audio message
which might not reach
to everyone.
⊘ This is a preview!⊘
Do you want full access?
Subscribe today to unlock all pages.

Trusted by 1+ million students worldwide

3
BUSINESS COMMUNICATION
Communication
Table of Communication diary:
BUSINESS COMMUNICATION
Communication
Table of Communication diary:
Paraphrase This Document
Need a fresh take? Get an instant paraphrase of this document with our AI Paraphraser

4
BUSINESS COMMUNICATION
Well constructed communications
Two of the communications which have been during the social media management and
the risk management have been well constructed. As per the discussion of Bovee, Thill and
Raina (2016), communication is a two way process which involves the transmission of the
message from the sender, and also making sure that the receiver has received the message.
Decoding the message by the receiver is the main criteria of the communication process which
makes sure that the communication between the sender and the receiver has been effective. In the
social media management, the communication medium had been the phone and the media posts
through which the information had been shared by the sender. The sender posts and lets the
information be public and allows the receiver to decode the same. This has been well constructed
because the receiver also had an opportunity to comment back or share his idea regarding the
message (Murphy 2014). A two way communication process ensures the effectiveness of the
conversation. The information had been shared in a friendly manner which provided the space
for the other public and the social media manger to speak up their own personal ideas and in this
manner completing the process of communication. Similarly the Risk management work
involved communication through face to face meetings. According to Holmes and Parker (2017),
face to face conversation is a method of interpersonal communication through which the people
can have a complete discussion regarding the subject. The information in this case had also been
shared by the sender and the receiver could grasp the message because the conversation had been
verbal and the other person could see whether the message had been apprehended by the
receiver. Moreover, being a friendly conversation, it involved sharing in the different ideas and
solutions of risk management which implied an active participation from both the ends. The
managers had been involved communicating the issues to the employees, and in return there had
BUSINESS COMMUNICATION
Well constructed communications
Two of the communications which have been during the social media management and
the risk management have been well constructed. As per the discussion of Bovee, Thill and
Raina (2016), communication is a two way process which involves the transmission of the
message from the sender, and also making sure that the receiver has received the message.
Decoding the message by the receiver is the main criteria of the communication process which
makes sure that the communication between the sender and the receiver has been effective. In the
social media management, the communication medium had been the phone and the media posts
through which the information had been shared by the sender. The sender posts and lets the
information be public and allows the receiver to decode the same. This has been well constructed
because the receiver also had an opportunity to comment back or share his idea regarding the
message (Murphy 2014). A two way communication process ensures the effectiveness of the
conversation. The information had been shared in a friendly manner which provided the space
for the other public and the social media manger to speak up their own personal ideas and in this
manner completing the process of communication. Similarly the Risk management work
involved communication through face to face meetings. According to Holmes and Parker (2017),
face to face conversation is a method of interpersonal communication through which the people
can have a complete discussion regarding the subject. The information in this case had also been
shared by the sender and the receiver could grasp the message because the conversation had been
verbal and the other person could see whether the message had been apprehended by the
receiver. Moreover, being a friendly conversation, it involved sharing in the different ideas and
solutions of risk management which implied an active participation from both the ends. The
managers had been involved communicating the issues to the employees, and in return there had

5
BUSINESS COMMUNICATION
been an healthy conversation going on, involving the solution from the end of the employees
(Bell and Muir 2014). Thus the entire communication process in this field had been extremely
well constructed with different kinds of people participating in the conversation, having different
cultural opinion. Since the different interpersonal conversation methods have been clearly
involved in this, there have been a positive communication process happening.
Poorly Constructed Communication
There had been two communication processes which have not been that effective
compared to the communication processes during the social media management as well as the
interpersonal face to face conversation of the risk management process. The public relations had
been apologetic on their behalf to all their stakeholders who had been indirectly or directly
involved in the business processes. As per the discussion of Velentzas and Broni (2014), this
communication had been performed with the help of radio. However, the process had been weak
because it involved an audio message and there had been no guarantee whether the receiver and
the audience had received the message properly. The apology message could have been
transmitted through different pamphlets or brochures or even the television programs. Also there
could be press releases on behalf of the business organization. This could have helped the
business to achieve the desired results and the message could have been received by all the target
audience who had been associated with the business (Kernbach, Eppler and Brescini 2015). The
radio message had no surety because most of the people of today’s generation have shifted their
communication medium from radio to the television or mobile. Since there is less involvement of
the radio in today, the communication process had been not that well constructed.
Also the other type of communication had been performed with the help of the email
services. The messages were sent in the form of emails and reached the accounts manager. The
BUSINESS COMMUNICATION
been an healthy conversation going on, involving the solution from the end of the employees
(Bell and Muir 2014). Thus the entire communication process in this field had been extremely
well constructed with different kinds of people participating in the conversation, having different
cultural opinion. Since the different interpersonal conversation methods have been clearly
involved in this, there have been a positive communication process happening.
Poorly Constructed Communication
There had been two communication processes which have not been that effective
compared to the communication processes during the social media management as well as the
interpersonal face to face conversation of the risk management process. The public relations had
been apologetic on their behalf to all their stakeholders who had been indirectly or directly
involved in the business processes. As per the discussion of Velentzas and Broni (2014), this
communication had been performed with the help of radio. However, the process had been weak
because it involved an audio message and there had been no guarantee whether the receiver and
the audience had received the message properly. The apology message could have been
transmitted through different pamphlets or brochures or even the television programs. Also there
could be press releases on behalf of the business organization. This could have helped the
business to achieve the desired results and the message could have been received by all the target
audience who had been associated with the business (Kernbach, Eppler and Brescini 2015). The
radio message had no surety because most of the people of today’s generation have shifted their
communication medium from radio to the television or mobile. Since there is less involvement of
the radio in today, the communication process had been not that well constructed.
Also the other type of communication had been performed with the help of the email
services. The messages were sent in the form of emails and reached the accounts manager. The
⊘ This is a preview!⊘
Do you want full access?
Subscribe today to unlock all pages.

Trusted by 1+ million students worldwide

6
BUSINESS COMMUNICATION
messages were mainly advices which asked for collecting the donations (Oswal and Meloncon
2014). However, this had not been very well constructed and the communication between the
higher authority and the accounts manager had been proved to be ineffective. There had been a
transfer of messages from one person to the other but there had not been any surety whether the
accounts manager could have a proper understanding or apprehension of the message. The
communication if made through a two way process could have been better and could have been
more effective. Although there had been an option of transmission of message from the other end
as well if the accounts manager could have replied to the advice received. But this process could
have take n a huge amount f time since receiving the email and then replying the higher authority
back with the issues that is faced is a time consuming job. Gasparyan, et.al (2015) discusses that
the higher authority then had to again reply him back with the possible solution, wasting much of
the time in the mid way. Since this kind of communication process is non verbal, there needs to
be proper monitoring whether the message has been received properly or whether the actions are
being take. This could have improved if there could have been an interpersonal communication
between both the people. This could not only have made the communication better but also there
could have been reduction of a lot of time.
Methods to improve communication
According to Sutter and Kieser (2019), healthy communication and properly constructed
communication is the best way in which a business can proliferate and reach it success. For this,
the workplace has to work together and remove the barriers of communication that prevent them
to reach heights. The most important factor of a workplace is to build effective and strong
relations with all the employees. This would require to build a foundation at the first stage. Trust
is the basic foundation and if there is trust between the employees and the management, then
BUSINESS COMMUNICATION
messages were mainly advices which asked for collecting the donations (Oswal and Meloncon
2014). However, this had not been very well constructed and the communication between the
higher authority and the accounts manager had been proved to be ineffective. There had been a
transfer of messages from one person to the other but there had not been any surety whether the
accounts manager could have a proper understanding or apprehension of the message. The
communication if made through a two way process could have been better and could have been
more effective. Although there had been an option of transmission of message from the other end
as well if the accounts manager could have replied to the advice received. But this process could
have take n a huge amount f time since receiving the email and then replying the higher authority
back with the issues that is faced is a time consuming job. Gasparyan, et.al (2015) discusses that
the higher authority then had to again reply him back with the possible solution, wasting much of
the time in the mid way. Since this kind of communication process is non verbal, there needs to
be proper monitoring whether the message has been received properly or whether the actions are
being take. This could have improved if there could have been an interpersonal communication
between both the people. This could not only have made the communication better but also there
could have been reduction of a lot of time.
Methods to improve communication
According to Sutter and Kieser (2019), healthy communication and properly constructed
communication is the best way in which a business can proliferate and reach it success. For this,
the workplace has to work together and remove the barriers of communication that prevent them
to reach heights. The most important factor of a workplace is to build effective and strong
relations with all the employees. This would require to build a foundation at the first stage. Trust
is the basic foundation and if there is trust between the employees and the management, then
Paraphrase This Document
Need a fresh take? Get an instant paraphrase of this document with our AI Paraphraser

7
BUSINESS COMMUNICATION
they would feel free to come up and speak about their problems. However, this can not be done
by mere words. Actions should speak louder than the words in this case. The employers should
prove through their actions that they are trustworthy and they should be showing genuine
concern for every people who approaches them. The employees would be more interested to
come up with challenges since they would be sure that they would find a solution to their
problems by having a proper conversation. According to Anderson (2016), apart from this,
another fundamental reason why the employees cannot have effective communication with the
management is because they often find that the management do not pay heed to their problems. It
is very important from the employers to listen to the problems and the issues of the employees.
Only then proper communication can be made and they can remove the barrier of poorly
constructed communication. Also one of the greatest inhibitors of ineffective communication is
making random and very abrupt assumptions. This results is decreased trust and the employees
tend to think themselves as the worthless ones or the ones who cannot perform well. In
accordance with this, the employees and the employers should be aware of their individual
strengths and the weaknesses. Observing the team members along with performing with them is
extremely essential so that there remains clarity in the business organization. This can help them
to converse and send information through their preferred communication style and language,
without having the fear of judgment. Everyone working in the organization should have the
allowance to communicate through their own medium and where they feel comfortable in
sharing their information (Fischer, Posegga and Fischbach 2016). Thus with the help of these
communication methods, there can be effective conversations and the barriers of communication
can be eliminated easily. The methods can also help the poorly constructed communication
procedures turn into the effective ones with proper and efficient communication. The strategies
BUSINESS COMMUNICATION
they would feel free to come up and speak about their problems. However, this can not be done
by mere words. Actions should speak louder than the words in this case. The employers should
prove through their actions that they are trustworthy and they should be showing genuine
concern for every people who approaches them. The employees would be more interested to
come up with challenges since they would be sure that they would find a solution to their
problems by having a proper conversation. According to Anderson (2016), apart from this,
another fundamental reason why the employees cannot have effective communication with the
management is because they often find that the management do not pay heed to their problems. It
is very important from the employers to listen to the problems and the issues of the employees.
Only then proper communication can be made and they can remove the barrier of poorly
constructed communication. Also one of the greatest inhibitors of ineffective communication is
making random and very abrupt assumptions. This results is decreased trust and the employees
tend to think themselves as the worthless ones or the ones who cannot perform well. In
accordance with this, the employees and the employers should be aware of their individual
strengths and the weaknesses. Observing the team members along with performing with them is
extremely essential so that there remains clarity in the business organization. This can help them
to converse and send information through their preferred communication style and language,
without having the fear of judgment. Everyone working in the organization should have the
allowance to communicate through their own medium and where they feel comfortable in
sharing their information (Fischer, Posegga and Fischbach 2016). Thus with the help of these
communication methods, there can be effective conversations and the barriers of communication
can be eliminated easily. The methods can also help the poorly constructed communication
procedures turn into the effective ones with proper and efficient communication. The strategies

8
BUSINESS COMMUNICATION
should be used by all the management, the higher authority, as well as the business officials, for
their employees and vice versa and make the environment more positive, in sharing information
and knowledge. Lastly, the final strategy that should be implemented is the receiving of feedback
from the employees. This aids in effective communication as this ensures effective participation
from not only the employers but also the employees (Grant and Taylor 2014).
BUSINESS COMMUNICATION
should be used by all the management, the higher authority, as well as the business officials, for
their employees and vice versa and make the environment more positive, in sharing information
and knowledge. Lastly, the final strategy that should be implemented is the receiving of feedback
from the employees. This aids in effective communication as this ensures effective participation
from not only the employers but also the employees (Grant and Taylor 2014).
⊘ This is a preview!⊘
Do you want full access?
Subscribe today to unlock all pages.

Trusted by 1+ million students worldwide

9
BUSINESS COMMUNICATION
References:
Andersson, A., 2016. Communication barriers in an interorganizational ERP-
project. International Journal of Managing Projects in Business.
Bell, R. and Muir, C., 2014. A review of business communication under the leadership
function. Business Studies Journal, 6, pp.99-121.
Bovée, C.L., Thill, J.V. and Raina, R.L., 2016. Business communication today. Pearson
Education India.
Fischer, D., Posegga, O. and Fischbach, K., 2016. Communication barriers in crisis management:
A literature review.
Gasparyan, A.Y., Yessirkepov, M., Diyanova, S.N. and Kitas, G.D., 2015. Publishing ethics and
predatory practices: a dilemma for all stakeholders of science communication. Journal of Korean
medical science, 30(8), pp.1010-1016.
Grant, A.D. and Taylor, A., 2014. Communication essentials for female executives to develop
leadership presence: Getting beyond the barriers of understating accomplishment. Business
Horizons, 57(1), pp.73-83.
Holmes, W.T. and Parker, M.A., 2017. Communication: Empirically testing behavioral integrity
and credibility as antecedents for the effective implementation of motivating
language. International Journal of Business Communication, 54(1), pp.70-82.’
Kernbach, S., Eppler, M.J. and Bresciani, S., 2015. The use of visualization in the
communication of business strategies: An experimental evaluation. International Journal of
Business Communication, 52(2), pp.164-187.
BUSINESS COMMUNICATION
References:
Andersson, A., 2016. Communication barriers in an interorganizational ERP-
project. International Journal of Managing Projects in Business.
Bell, R. and Muir, C., 2014. A review of business communication under the leadership
function. Business Studies Journal, 6, pp.99-121.
Bovée, C.L., Thill, J.V. and Raina, R.L., 2016. Business communication today. Pearson
Education India.
Fischer, D., Posegga, O. and Fischbach, K., 2016. Communication barriers in crisis management:
A literature review.
Gasparyan, A.Y., Yessirkepov, M., Diyanova, S.N. and Kitas, G.D., 2015. Publishing ethics and
predatory practices: a dilemma for all stakeholders of science communication. Journal of Korean
medical science, 30(8), pp.1010-1016.
Grant, A.D. and Taylor, A., 2014. Communication essentials for female executives to develop
leadership presence: Getting beyond the barriers of understating accomplishment. Business
Horizons, 57(1), pp.73-83.
Holmes, W.T. and Parker, M.A., 2017. Communication: Empirically testing behavioral integrity
and credibility as antecedents for the effective implementation of motivating
language. International Journal of Business Communication, 54(1), pp.70-82.’
Kernbach, S., Eppler, M.J. and Bresciani, S., 2015. The use of visualization in the
communication of business strategies: An experimental evaluation. International Journal of
Business Communication, 52(2), pp.164-187.
Paraphrase This Document
Need a fresh take? Get an instant paraphrase of this document with our AI Paraphraser

10
BUSINESS COMMUNICATION
Murphy, M., 2014. Skills for effective business communication: efficiency, collaboration, and
success.
Oswal, S.K. and Meloncon, L., 2014. Paying attention to accessibility when designing online
courses in technical and professional communication. Journal of Business and Technical
Communication, 28(3), pp.271-300.
Sutter, M. and Kieser, A., 2019. How consultants and their clients collaborate in spite of massive
communication barriers. International Journal of Business Communication, 56(2), pp.249-277.
Velentzas, J.O.H.N. and Broni, G., 2014. Communication cycle: Definition, process, models and
examples. Recent advances in financial planning and product development, pp.117-131.
BUSINESS COMMUNICATION
Murphy, M., 2014. Skills for effective business communication: efficiency, collaboration, and
success.
Oswal, S.K. and Meloncon, L., 2014. Paying attention to accessibility when designing online
courses in technical and professional communication. Journal of Business and Technical
Communication, 28(3), pp.271-300.
Sutter, M. and Kieser, A., 2019. How consultants and their clients collaborate in spite of massive
communication barriers. International Journal of Business Communication, 56(2), pp.249-277.
Velentzas, J.O.H.N. and Broni, G., 2014. Communication cycle: Definition, process, models and
examples. Recent advances in financial planning and product development, pp.117-131.
1 out of 11
Related Documents

Your All-in-One AI-Powered Toolkit for Academic Success.
+13062052269
info@desklib.com
Available 24*7 on WhatsApp / Email
Unlock your academic potential
Copyright © 2020–2025 A2Z Services. All Rights Reserved. Developed and managed by ZUCOL.