Annotated Bibliography: MGT502 Business Communication Analysis

This annotated bibliography examines various facets of business communication in the modern era. The student has compiled and analyzed several academic sources, including journal articles and book chapters, to address contemporary organizational and business communication challenges. The sources cover topics such as the use of social media for business communication, the impact of email overload and instant messaging, the role of CSR communication, and the influence of IT and management information systems. The analysis highlights key issues like employee engagement, linguistic differences, and the need for transparency and strategic communication channels. The bibliography provides insights into how organizations can navigate communication complexities, manage remote teams, and leverage digital tools effectively. The student has also provided a critical analysis of each source, evaluating its relevance, accuracy, and quality to the study of business communication.

Running head: COMMUNICATION
Communication
Name of the Student:
Name of the University:
Author’s Note:

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Haylett, C. (2016). Use of social media for teaching online courses and enhancing business
communication skills at the university level: Can this really be done?. International Journal
of Online Pedagogy and Course Design (IJOPCD), 6(4), 71-85. Available
from-10.4018/IJOPCD.2016100105
This article has mainly dealt with the pros and cons of using social media marketing
system in the modem day business organizations. Shiau, Chen, and Tsai (2015) have stated
that in order to survive in the modern age of competition all the organizations have to work with
any remote employees and provide them all the necessary information so that they can work with
the employees located in the main office. This helps in getting a huge multicultural expertise
from different parts of the world. Corie Haylett (Appalachian State University, Boone, NC,
USA) is one of the famous and well-known lecturers and instructor in the field of business
administration. She has been teaching several students on business administrating and the
different ways in which business communication can be enhanced in the 21st century. Social
media platform like Facebook, Instagram and others have become useful tools for getting
maximum employee engagement. However, Kasemsap (2016) has stated that there can be many
issues like internet problem, lack of interest among the employees and others.

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Wu, C. W. (2015). Facebook users' intentions in risk communication and food-safety issues.
Journal of Business Research, 68(11), 2242-2247. Available
feom-https://doi.org/10.1016/j.jbusres.2015.06.005
Chih-Wen Wu is one of the very well known professors working in the Department of
Marketing, National Chung Housing University, College of Management, Taichung, 402,
Taiwan. The writer here mainly speaks about the risks or the issues that might be present in the
transmission of the messages across facebook. Facebook is one of the important media through
which the business organizations can actually follow an employee-centric and also a customer-
centric approach. For example, the issues regarding food safety can arise due to some errors in
the production or the logistics process. Thus it is the duty of the organizations to convey this
issue to the customers through Facebook, However Nicoli and Komodromos (2019) has argued
that Facebook might often fail to provide authentic information. The information might often be
misleading both for the organization and for the customers as well. Thus companies have to
make sure that they are hiring experts which can actually keep a follow-up or a track on the
information on the content or news that is being given on Facebook.
Malyuga, E. N., & Orlova, S. N. (2018). The Theory of Profesional and Business
Communication in Contemporary Linguistics. In Linguistic Pragmatics of Intercultural
Professional and Business Communication (pp. 1-29). Springer, Cham Available from-
https://link.springer.com/chapter/10.1007/978-3-319-68744-5_1
Business communication in the modern day century faces many issues.
Elena N. Malyuga the author of this article is one of the well established and distinguished

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foreign language trainers who are working in the Department of foreign languages (Faculty of
Economics). She is involved in training the upcoming business officials in different languages so
that they can interact and easily carry on with their business communication in the future.
One of the major issues that are faced by organizations is the difference in the language
that is used by different employees. Employees coming from different regions of the world will
naturally be from different social-cultural and linguistic background. Thus the management has
to develop many linguistic training sessions so that all the employees can interact with one
another and get to know the language spoken by one another. However, Nicoli and
Komodromos (2019) have argued that the company needs to take special measures to make sure
that none of the employees are insulting or bullying each other because of the differences in their
socio-cultural backgrounds.
Nicoli, N., & Komodromos, M. (2019). CSR Communication in the Digital Age: A Case
Study of the Bank of Cyprus. In Cases on Corporate Social Responsibility and Contemporary
Issues in Organizations (pp. 71-89). IGI Global Available from- 10.4018/978-1-5225-7715-
7.ch005
CSR technologies are also taking a very important role in the modern day scenario so that
they can shape the proper communication system. Thus all the people who are involved in the
managing of the organization are responsible for conducting the CSR or the corporate and social
responsibility in a proper way so that they can gain a good reputation. However, in order to
enhance the communication system properly, they have to make sure that communication with

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all the stakeholders must take place in a very strategic manner and all-pervasive manner. Thus
the organizations have to find out the right kind of communication channels is that the CSR can
be performed properly.
However, the messages related to CSR are not properly communicated to all the
stakeholders. In such cases the managers have to use different means of communication like
verbal and also the nonverbal means like emails, SMS messaging and other such platforms so
that the messages are transmitted from the head office to all the other stakeholders
Nicholas Nicoli (University of Nicosia, Cyprus) and Marcos Komodromos (University of
Nicosia, Cyprus) masters in the teaching of digital televisions. Thus she is mainly involved in
teaching about the use of the modern digital methods that can be used in case of a sound
communication process.
Tumanyan, L., & Ali, N. (2018). E-Mail Overload and Instant Messaging: Different
Investigative Dimensions. GSTF Journal of Psychology (JPsych), 4(1). Available from-
http://dl6.globalstf.org/index.php/JPsych/article/view/1635
The author Lidia Tumanyan is currently pursuing her research in the field of email
overload. Thus she will naturally be much influential in talking about the recent obstructions that
might arise in the field of business communication. There are many employees who will not be
receiving the right messages at the right time when they are working from the remote or the
distant places. Thus it is the duty of all the organizations to make sure that they are using all the
different mediums of communication in order to convey the business decision and the messages

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from one place to the other. Nicoli and Komodromos (2019) have suggested that email is one
of the very useful non-verbal means of communication. However, the companies must make it a
point that there are a proper check and tracking being kept so that email overloads can be
checked properly.
Stich, J. F., Tarafdar, M., & Cooper, C. L. (2018). Electronic communication in the
workplace: boon or bane?. Journal of Organizational Effectiveness: People and
Performance, 5(1), 98-106 Available from-
https://www.emerald.com/insight/content/doi/10.1108/JOEPP-05-2017-0046/full/html
Dr. Jean-François Stich is an Assistant Professor at ICN Business School (France), a
research fellow at CEREFIGE, a research lab in Management at Université de Lorraine (France),
and co-director of the Organizations and Human Resources research team of the CEREFIGE.
ICT or the information technologies are being used at the workplaces so that the communication
among the employees can be properly carried on. Thus the electronic mediums like television,
speaker, microphones and other such aspects. These will be helping in order to make sure that
the messages or business decisions can be properly transmitted from one place to the other
without facing many hurdles. However, Valaei and Rezaei (2016) have argued that there can be
certain stress or problems faced by the employees when they are using electronic mediums. Thus
the correct efforts have to be made so that the hurdles of the company can properly be handled.

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Terra, A. L. (2017). Email Overload: Framing the Concept and Solving the Problem–A
Literature Review. In Information and Communication Overload in the Digital Age (pp. 20-
43). IGI Global Available from- 10.4018/978-1-5225-2061-0.ch002
This article is talking about some of the basic mediums of information that are needed for
the purpose of communication in the organization. Thus efforts have to be made so that there are
regular tracking and feedbacks take over the channels of communication. This will be very
helpful to track any kinds of overloading or jam that might get created in the lines of proper
communication. Email overloading will be very dangerous as it can create a huge delay in the
path of the proper business communication system from one source to the other.
Swacha, J. (2015). Management by Email Reinterpreted with a Process-Based Approach.
Managing Intellectual Capital and Innovation for Sustainable and Inclusive Society:
Managing Intellectual Capital and Innovation, 1343-1350 Available from-
http://www.toknowpress.net/ISBN/978-961-6914-13-0/papers/ML15-264.pdf
This article is talking about the usage of new and dynamic methods of email that will be
very useful in conducting the transmission of messages among the employees in any business
setup. This will be very useful so that the companies can carry on their messages via the non-
verbal medium like emails without facing any such hurdles. This model will be devoid of the
high-cost investment or any kind of costly process. Thus it will be very helpful in carrying on the
business communication system with the employees who are living in remote geographical areas.

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Haesevoets, T., De Cremer, D., De Schutter, L., McGuire, J., Yang, Y., Jian, X., & Van
Hiel, A. (2019). Transparency and Control in Email Communication: The More the
Supervisor is Put in cc the Less Trust is Felt. Journal of Business Ethics, 1-21 Available
from- https://link.springer.com/article/10.1007/s10551-019-04220-w
Tessa Haesevoets. Faculty of Psychology and Educational Sciences > Department of
developmental, personality and social psychology.
This article is talking about some of the basic mediums of information that are needed for the
purpose of communication in the organization. The use of carbon copy in the emails or any other
forms of written communication in the business scenario is useful in order to take proper control
over the miscommunication and email overloading that can take place. Thus efforts have to be
made so that the organizations are able to carry on their business communication system without
any such hurdles. It is really very important to make sure that proper transparency is being
maintained
Shiau, W. L., Chen, S. Y., & Tsai, Y. C. (2015). Management information systems issues:
co-citation analysis of journal articles. " International Journal of Electronic Commerce
Studies", 6(1), 145-162 Available from- 10.7903/ijecs.1393
The use of IT is used in the modern day scenario for business communication. Wen-
Lung Shiau of Ming Chuan University, Taoyuan City. She is giving a detailed description of the
usage of IT or information technology in the field of the modern communication system. Thus
people will have to understand about the issues like MIS which might hinder the path of a sound
business communication system.
Thus it is the duty of the organization to make sure that the IT materials are being used
properly and the employees understand the right usage of these materials for carrying on the

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communication in a proper way. The different issues arising in business communication must be
categorized and then dealt with so that the solutions can be found immediately.

10COMMUNICATION
References
Haesevoets, T., De Cremer, D., De Schutter, L., McGuire, J., Yang, Y., Jian, X., & Van Hiel, A.
(2019). Transparency and Control in Email Communication: The More the Supervisor is
Put in cc the Less Trust is Felt. Journal of Business Ethics, 1-21 Available from-
https://link.springer.com/article/10.1007/s10551-019-04220-w
Haylett, C. (2016). Use of social media for teaching online courses and enhancing business
communication skills at the university level: Can this really be done?. International
Journal of Online Pedagogy and Course Design (IJOPCD), 6(4), 71-85. Available from-
10.4018/IJOPCD.2016100105
Kasemsap, K. (2016). Examining the roles of a virtual team and information technology in
global business. Strategic management and leadership for systems development in virtual
spaces (pp. 1-21). IGI Global Available from- 10.4018/978-1-4666-9688-4.ch001
Malyuga, E. N., & Orlova, S. N. (2018). The Theory of Profesional and Business
Communication in Contemporary Linguistics. In Linguistic Pragmatics of Intercultural
Professional and Business Communication (pp. 1-29). Springer, Cham Available from-
https://link.springer.com/chapter/10.1007/978-3-319-68744-5_1
Nicoli, N., & Komodromos, M. (2019). CSR Communication in the Digital Age: A Case Study
of the Bank of Cyprus. In Cases on Corporate Social Responsibility and Contemporary
Issues in Organizations (pp. 71-89). IGI Global Available from- 10.4018/978-1-5225-
7715-7.ch005

11COMMUNICATION
Shiau, W. L., Chen, S. Y., & Tsai, Y. C. (2015). Management information systems issues: co-
citation analysis of journal articles. " International Journal of Electronic Commerce
Studies", 6(1), 145-162 Available from- 10.7903/ijecs.1393
Stich, J. F., Tarafdar, M., & Cooper, C. L. (2018). Electronic communication in the workplace:
boon or bane?. Journal of Organizational Effectiveness: People and Performance, 5(1),
98-106 Available from- https://www.emerald.com/insight/content/doi/10.1108/JOEPP-
05-2017-0046/full/html
Swacha, J. (2015). Management by Email Reinterpreted with a Process-Based Approach.
Managing Intellectual Capital and Innovation for Sustainable and Inclusive Society:
Managing Intellectual Capital and Innovation, 1343-1350 Available from-
http://www.toknowpress.net/ISBN/978-961-6914-13-0/papers/ML15-264.pdf
Terra, A. L. (2017). Email Overload: Framing the Concept and Solving the Problem–A
Literature Review. In Information and Communication Overload in the Digital Age (pp.
20-43). IGI Global Available from- 10.4018/978-1-5225-2061-0.ch002
Tumanyan, L., & Ali, N. (2018). E-Mail Overload and Instant Messaging: Different Investigative
Dimensions. GSTF Journal of Psychology (JPsych), 4(1). Available
from-http://dl6.globalstf.org/index.php/JPsych/article/view/1635
Valaei, N., & Rezaei, S. (2016). Job satisfaction and organizational commitment: An empirical
investigation among ICT-SMEs. Management Research Review, 39(12), 1663-1694.
Naser Valaei Sajad Rezaei , (2016) Available from- http://dx.doi.org/10.1108/MRR-09-
2015-0216

12COMMUNICATION
Wu, C. W. (2015). Facebook users' intentions in risk communication and food-safety issues.
Journal of Business Research, 68(11), 2242-2247. Available
feom-https://doi.org/10.1016/j.jbusres.2015.06.005