Annotated Bibliography on Business Communication Analysis, MGT502

This annotated bibliography analyzes ten journal articles related to business communication. The articles explore various facets, including social media's impact on SMEs, the role of social media in team collaboration, the link between communication satisfaction and organizational behavior, and the value of communication during a crisis. Other articles discuss the influence of internal communication on employee engagement, the use of online social networks for innovation, factors affecting knowledge sharing, organizational transparency, driving positive social change through communication, and the effects of social media applications on B2B communication. Each article is summarized, highlighting its key findings and relevance to business communication principles. The bibliography provides a comprehensive overview of current research in the field, emphasizing the importance of effective communication strategies for organizational success and stakeholder relationships.

Running head: BUSINESS COMMUNICATION ANALYSIS
BUSINESS COMMUNICATION ANALYSIS
Name of the Student
Name of the University
Author Note

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Journal 1
Ainin, S., Parveen, F., Moghavvemi, S., Jaafar, N. I., & Mohd Shuib, N. L. (2015). Factors
influencing the use of social media by SMEs and its performance
outcomes. Industrial Management & Data Systems, 115(3), 570-588.
The authors of the article Sulaiman Ainin, Farzana Parveen, Sedigheh Moghavvemi
and Noor Ismawati Jaafar have discussed about the factors that are able to influence usage of
social media by the SMEs in the modern business environment. The performance outcomes
of the organizations have been discussed in the article by the authors. The integrated model
has been used as a methodology in order to examine the influence of cost effectiveness,
compatibility, trust and levels of interactivity that is related to the usage of Facebook. The
study has been able to reveal that the usage of social media has a positive impact on the
SMEs based on levels of cost reduction. The journal has shown detailed link with the
business communication based aspects.
Journal 2
Cardon, P. W., & Marshall, B. (2015). The hype and reality of social media use for work
collaboration and team communication. International Journal of Business
Communication, 52(3), 273-293.
The authors of the article Peter W. Cardon and Bryan Marshall have discussed about
the growth that has been seen in the adoption of the social media in the organizations. The
major aim behind the adoption of social media is based on the ways by which team
communication can be fostered and collaboration can be increased as well. The development
of a social networking based team has been able to support the communication process of the
organizations. The difference that exists between this article and the others that have been

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cited is mainly based on the context of the discussion. The other articles have been able to
depict the link that has been established between the communication and organizational
behaviour as well.
Journal 3
Chan, S. H. J., & Lai, H. Y. I. (2017). Understanding the link between communication
satisfaction, perceived justice and organizational citizenship behavior. Journal of
business research, 70, 214-223.
The authors of the article Sow Hup Joanne Chan and Ho Yan Isabella Lai have
developed the study based on the application of justice and different OCB concepts that are
related beyond pay and the levels of job satisfaction, perceived justice and organizational
citizenship behaviour. The most important aspect that is a part of the discussion made in the
report is based on the link that is formed between the satisfaction related to communication
and the behaviour of employees in different situations as well. Communication satisfaction or
CS is also considered to be a medium that helps in the improvement of behaviour depicted by
the employees. The discussion in the article is able to provide details based on the behaviour
that is depicted by the employees with respect to the levels of communication.
Journal 4
Coombs, W. T. (2015). The value of communication during a crisis: Insights from strategic
communication research. Business Horizons, 58(2), 141-148.
The author of the W. Timothy Coombs has mainly discussed about the value of levels
of communication at the time of crisis based on the insights that have been gained from the
research based on strategic communication. The field of the strategic communication is
mainly based on the burgeoning crisis related communication literature which mainly seeks

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to identify the effective and the ineffective efforts based in crisis communication. The key
lessons based on crisis communication have been extracted in order to complete the
discussion that is made in the article. The proper examination of strategies related to crisis
response is considered to be an important factor that has an impact on the communication
process. The topic based on business communication has been provided with high levels of
importance in the article. The evidence based communication of crisis is an important aspect
of the guidelines that have been provided by managers to the employees.
Journal 5
Karanges, E., Johnston, K., Beatson, A., & Lings, I. (2015). The influence of internal
communication on employee engagement: A pilot study. Public Relations Review,
41(1), 129-131.
The authors of the article Karanges, Johnston, Beatson and Lings have mainly
analysed the levels of influence that internal communication can have on the employee
engagement. Employee engagement is considered to be an important aspect related to the
operations of different modern organizations in the industry. The importance of internal
communication in the organizations and the outcomes related to increase in employee
engagement have been discussed in the article in detail. The scholars have provided emphasis
to the importance of relationship formed between employee engagement and internal
communication process. The analysis has been performed with the implementation of
regression analysis and surveys. The study has been able to confirm that internal
communication is able to affect the relationships in the workplace and employee engagement
as well. The article has been able to provide a detailed picture based on the levels of
employee engagement and the influence of business communication.
Journal 6

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Palacios-Marqués, D., Merigó, J. M., & Soto-Acosta, P. (2015). Online social networks as an
enabler of innovation in organizations. Management Decision, 53(9), 1906-1920.
The authors of the article Daniel Palacios-Marqués, José M. Merigó and Pedro Soto-
Acosta have mainly analysed the use of online social networks as the enablers of innovations
in the organizations. The main purpose of the article is based on the ways by which social
media is able to affect the innovation levels in the organizations. The increasing importance
of social networks in the organizations that are a part of various industries has been analysed
in the article in detail. The presence of social media in the organizations has been discussed
in the article in a detailed manner. The authors have been able to find a positive relationship
between the innovation capacity and the online social networks as well. The survey method
has been used in order to analyse the ways by which social media has been able to affect the
operations of different hospitality based firms and their operations. Knowledge management
and business intelligence have been implemented in order to discuss the importance levels of
social media.
Journal 7
Razmerita, L., Kirchner, K., & Nielsen, P. (2016). What factors influence knowledge sharing
in organizations? A social dilemma perspective of social media communication.
Journal of knowledge Management, 20(6), 1225-1246.
The authors of the article Liana Razmerita, Kathrin Kirchner, Pia Nielsen have been
mainly developed the analysis based on the usage of enterprise social media platforms in
order to provide ways related to the sharing of knowledge and proper communication
between the organizations. The communication levels are able to provide major benefits from
social capital and the valuable levels of knowledge which the employees have gained. The
theories of self-determination and social capital have been used in order to complete the study

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by the authors. The approach of literature review has been implemented in order to integrated
different aspects like, demographic, organizational, individual and the technological factors
that have an impact on the levels of communication between the organizations. The article
has been able to provide major picture of the business communication that is developed
between the organizations.
Journal 8
Schnackenberg, A. K., & Tomlinson, E. C. (2016). Organizational transparency: A new
perspective on managing trust in organization-stakeholder relationships. Journal of
Management, 42(7), 1784-1810.
The authors of the article Andrew K. Schnackenberg and Edward C. Tomlinson have
discussed about the trust that the stakeholders are able to place in the organizations. The clear
understanding that has been gained with the help of analysis in the article is based on the
levels of transparency that is required in the organizations. The importance of transparency
has increased in the recent times due to distressed relationships formed between the
organizations and the stakeholders. The researchers have also implemented the concept of
transparency in order to increase the importance of the relationships between the organization
and the stakeholders. Communication and its importance in the proper development of
relationships between stakeholders and the organization is an important part of the discussion
that has been made in the journal.
Journal 9
Stephan, U., Patterson, M., Kelly, C., & Mair, J. (2016). Organizations driving positive social
change: A review and an integrative framework of change processes. Journal of
Management, 42(5), 1250-1281.

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The authors of the article Ute Stephan, Malcolm Patterson, Ciara Kelly and Johanna
Mair have aimed at analysing the ways by which positive levels of social change can be
driven and the ways by which the organizational growth can be increased. The challenges
that have been faced by the society based on different sectors like, education, public health,
environmental pollution and social inequality have been discussed in the article in detail. The
organizations that are market-based in nature can play a major role in the ways by which the
challenges can be addressed by proper simulation of the transformation processes in order to
advance the levels of societal well-being. The different management concepts that have been
considered for this analysis include, inclusive growth, base of pyramid and shared value. The
article has been able to provide a major analysis based on use communication in the
organizations for bringing the social change.
Journal 10
Wang, W. Y., Pauleen, D. J., & Zhang, T. (2016). How social media applications affect B2B
communication and improve business performance in SMEs. Industrial Marketing
Management, 54, 4-14.
The authors of the article William Y.C. Wang, David J. Pauleen and Tingting Zhang
have analysed the usage of social media apps in order to facilitate the levels of individual
communication. The usage of these apps in order to communicate with the customers has
been discussed in the article by the authors. The different apps that have been mentioned
based on their usage by the organizations in order to continue the communication include,
WeChat, Facebook and Whatsapp. The rapid increase in usage of the apps in order to
communicate with the employees in an organization has been discussed in the article in a
detailed manner. The adoption of the tools has been discussed in the journal and has been
able to provide detailed view of the usage of business communication in the organizations.

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References
Ainin, S., Parveen, F., Moghavvemi, S., Jaafar, N. I., & Mohd Shuib, N. L. (2015). Factors
influencing the use of social media by SMEs and its performance
outcomes. Industrial Management & Data Systems, 115(3), 570-588.
Cardon, P. W., & Marshall, B. (2015). The hype and reality of social media use for work
collaboration and team communication. International Journal of Business
Communication, 52(3), 273-293.
Chan, S. H. J., & Lai, H. Y. I. (2017). Understanding the link between communication
satisfaction, perceived justice and organizational citizenship behavior. Journal of
business research, 70, 214-223.
Coombs, W. T. (2015). The value of communication during a crisis: Insights from strategic
communication research. Business Horizons, 58(2), 141-148.
Karanges, E., Johnston, K., Beatson, A., & Lings, I. (2015). The influence of internal
communication on employee engagement: A pilot study. Public Relations Review,
41(1), 129-131.
Palacios-Marqués, D., Merigó, J. M., & Soto-Acosta, P. (2015). Online social networks as an
enabler of innovation in organizations. Management Decision, 53(9), 1906-1920.
Razmerita, L., Kirchner, K., & Nielsen, P. (2016). What factors influence knowledge sharing
in organizations? A social dilemma perspective of social media communication.
Journal of knowledge Management, 20(6), 1225-1246.

8BUSINESS COMMUNICATION ANALYSIS
Razmerita, L., Kirchner, K., & Nielsen, P. (2016). What factors influence knowledge sharing
in organizations? A social dilemma perspective of social media communication.
Journal of knowledge Management, 20(6), 1225-1246.
Schnackenberg, A. K., & Tomlinson, E. C. (2016). Organizational transparency: A new
perspective on managing trust in organization-stakeholder relationships. Journal of
Management, 42(7), 1784-1810.
Stephan, U., Patterson, M., Kelly, C., & Mair, J. (2016). Organizations driving positive social
change: A review and an integrative framework of change processes. Journal of
Management, 42(5), 1250-1281.
Wang, W. Y., Pauleen, D. J., & Zhang, T. (2016). How social media applications affect B2B
communication and improve business performance in SMEs. Industrial Marketing
Management, 54, 4-14.