Business Communication: Exploring Models, Negotiation & Team Dynamics

This assignment delves into various aspects of business communication, starting with an analysis of face-to-face communication, emphasizing the significance of both verbal and non-verbal cues. It explores the advantages and disadvantages of teamwork, highlighting the importance of team dynamics and potential behavioral issues. The assignment also explains the information design process, emphasizing clarity and efficiency in communication. Furthermore, it discusses effective feedback characteristics and examines Hofstede's model of cultural diversity, illustrating its application in cross-cultural communication. The win-win approach to negotiation is also analyzed, alongside Eunson's expanded communication model elements like channel, feedback, noise, and encoding. The assignment concludes with steps for planning effective oral presentations, key learnings from the module, and the correct formatting of a business letter, emphasizing professional aesthetics. This comprehensive analysis provides valuable insights into effective business communication strategies.

BUSINESS COMMUNICATION
In face-to-face communication situations, do we tend to attach more significance to the
words people say, or to their non-verbal behaviors? Why?
In face to face communications, people generally tend to attach more significance towards the
verbal behaviors as the same seems to be more impactful than non-verbal behaviors. However,
the body language and gestures are also equally important as the non-verbal communications
help the people to communicate them with the people without much investment towards the
verbal language.
Explain two advantages and two disadvantages of working in teams.
Advantages:
 People can work in a cohesive manner and hence more work may be performed in lesser
time and energy because of more manpower.
 The efficiency of the work may increase while working in a team as the errors committed
by one person may be rectified by the other.
Disadvantages:
 Sometimes, people may not be able to work within a team structure especially when
people lack team dynamics and do not know how to interact with team members and
communicate in a more efficient manner.
 There may arise the behavioral issues with other team members which may significantly
affect the group performance as a whole.
Page 1 of 5

Explain the process of information design.
The process of information design may be defined to be the process of presenting the
information in a most efficient manner. The concept of information design has arisen primarily
out of the studies in multidisciplinary fields and hence, may be used in several practical cases
like government, private communication, legal matters, and legislation and so on. The primary
aim of information design is to present the needed information to the user group in most cost and
time effective manner so that the primary purpose of communication may be achieved.
When providing feedback on a person’s work performance, what are the characteristics of
effective feedback?
Effective feedback should comprise of clarity, simplicity, constructive attitude and friendly
behavior, both-way communication channel etc.
Two models that have been developed to help our understanding of cultural differences
are: Hall’s context model and Hofstede’s dimensions of cultural diversity. Explain your
understanding of one of these models and how it may be used when working with people
from a range of cultures.
Hofstede's model is the structural and theoretical framework for understanding the cultural
differences in a group context with considerable emphasis on cross-cultural communication. As
per the given model, the national culture may vary widely based on few factors like power
distance, individualism vs. collectivism, masculinity vs. femininity, indulgence vs. restraint and
so on (Rosemann & Vom, 2015).
Page 2 of 5

What do you understand by the win-win approach to negotiation. What are the advantages
of his approach?
The negotiation is a process of arriving at a consensus by the two or more parties countering
each other's propositions by way of resolving each other's points. The primary aim of the
negotiation process is to achieve the collective gain or advantages (Andersson, Nadali & Wren,
2016). In the process, the win-win situation refers to the situation where both the parties achieve
the benefits to the fullest, which otherwise would not have been possible had the negation
process would not have taken place.
Using examples to explain the meaning of each of the following elements of Eunson's
expanded model of communication: Channel, feedback, noise, encoding.
 Channel – refers to the medium of communication
 Feedback – denotes the responses arising out of the mutual interaction of the parties
involved in the communication process
 Noise – may be defined to be the hindrances that may arise in the process of
communication that hampers the effectiveness of the communication
 Encoding – this is the process of keeping confidentiality and privacy of the
communication data between the parties
Explain the steps that you should follow in planning and preparing an effective oral
presentation.
In planning and preparing the effective oral presentation, the presenter should consider the
content and presentation first. By presentation, it means that the medium of presentation should
Page 3 of 5

be chosen accordingly so that the same serves the primary purpose of communication (Pearson,
2017).
What have been your four most significant leanings from these classes? Explain how you
will use these in your future career in business.
My learning from the given module is primarily related to the communication process. I have
learned that communication is one of the most success-critical aspects in the business context
and I will use all the learning outcomes in the class in my subsequent professional life.
The correct format of a business letter
The business letter should be formatted professionally with a proper salutation, the content, and
closing. Apart from the content, the look and feel should also be professional in the sense that the
same should be devoid of unnecessary coloring and designing but plain and simple in terms of
presentation, aesthetics formatting.
Page 4 of 5

References:
Andersson, M., Nadali Najafabadi, H., & Wren, J. (2016). Improving Written Communcation
Skills in Engineering Programs. In In Proceedings of the 12th International CDIO Conference,
Turku, Finland.
Pearson, R. (2017). Business ethics as communication ethics: Public relations practice and the
idea of dialogue. In Public relations theory (pp. 111-131). Routledge.
Rosemann, M., & Vom Brocke, J. (2015). The six core elements of business process
management. In Handbook on business process management 1 (pp. 105-122). Springer, Berlin,
Heidelberg.
Page 5 of 5