Apology Letter: Addressing Miscommunication with NT Marseilles

This assignment presents an apology letter written by an accountant representative from Bell Com to Ms. Jeaneaux, the President of NT Marseilles, France. The letter addresses a misunderstanding and miscommunication that occurred, likely during a business lunch, and seeks to repair the relationship. The author expresses regret for the incident, which they attribute to cultural differences, language barriers, and unethical behavior on the part of a company representative, Mr. Nestor. The letter acknowledges the importance of ethics, professionalism, and business etiquette in globalized business scenarios. It highlights the need for sensitivity to cultural differences and emphasizes the company's commitment to maintaining a strong business relationship. The assignment includes a works cited section, providing references to relevant literature on cultural dimensions, multiculturalism, and business ethics.

Ms. Jeaneaux
President of NT
Marseilles, France
Date:
Sub: Apologizing for the misunderstanding and miscommunication

Respected Madame,
I would like to express my heartfelt regret upon the incident that has happened between us
Bell Com and that of yours, NT. I hope that such misunderstanding would not affect our
business communication. Through the letter I would like to seek the opportunity to address
the issues that might have led to this miscommunication. Please provide me a patience ear.
Madame, being a resident of US, both Nestor and me have spent a considerable amount of
time in this country and thus have been unaware of the language that are being used in
different countries of the world. French is one of such language. In my opinion what has
happened in the due course of the incident during the lunch is an issue of cultural differences,
language barrier as well as ethics (Korzilius, Joost and Sophie). However, the factor of ethics
played a pivotal role in this misunderstanding. Nestor had been indecorous in his attributes
and took upon the opportunities of cultural differences and language barrier to utilize the
same (Ferraro, Gary and Elizabeth K.).
It should have occurred to him that because of the globalized business scenario people are
making increased effort to build their competence to the languages. As such, the global
culture is developing to which most of the globalized multinationals are competent. Ethics
and professionalism are the keys in any business scenario and business etiquettes should be
maintained with utmost priority in order to establish a sound relationship from the beginning.
The attributes of the business representative should have been the most important for
developing a perception about the company they are going to form alliance with (Wang, Liz
and Lisa). The attributes of Nestor had been indecorous in his dealing with the delegates as
well as his actions during the lunch. His wordings lacked a professional touch which was the
utmost necessary of the hour.

I wholeheartedly acknowledge the mistakes done by him and express my ignorance as my
intervention might have been capable of solving the problem or prevent it from making it
worse. The business is important for both of our organizations and the management is
looking into the matter in order to prevent it from happening again.
Thanking You
Yours faithfully
-----------------------------------------------
Accountant Representative
Bell com
US

Works Cited
Ferraro, Gary P., and Elizabeth K. Briody. The cultural dimension of global business.
Routledge, 2017.
Korzilius, Hubert, Joost JLE Bücker, and Sophie Beerlage. "Multiculturalism and innovative
work behavior: The mediating role of cultural intelligence." International Journal of
Intercultural Relations 56 (2017): 13-24.
Wang, Liz C., and Lisa Calvano. "Is business ethics education effective? An analysis of
gender, personal ethical perspectives, and moral judgment." Journal of Business
Ethics 126.4 (2015): 591-602.