Analyzing Business Communication Barriers and Solutions

This report provides a comprehensive overview of the challenges and barriers encountered in business communication. It identifies various obstacles, including physical barriers (environmental and technological), emotional barriers (stress, anger, and cultural differences), and physiological barriers. The report emphasizes the importance of understanding the context and audience, as well as using appropriate body language, tone, and language. It highlights the need for clear and effective communication strategies, such as identifying customer needs, considering emotional stability, and promoting a positive working culture. The report also references academic sources to support its analysis and provide further insights into overcoming these communication barriers. The solution is available on Desklib for students.

Business Communication
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CommunicationPhysical barrier

Challenges & barriers to interaction and
communication
Physiological barrier involves some elements which
is acting as bridge among effective communication.
Some certain factors involve status, emotions,
opinions and attitudes.
Emotional Barriers: Emotional barriers can be
termed a mental barrier that duly affects individual
thoughts and hamper them to initiate
communication. For instance, anger is regarded as a
emotional barrier which creates obstacle in front of
individual to generate communication with other.
Physical barrier: It has been identified that physical
barrier mainly arises due to environmental and
mental conditions. In addition to this, interior design,
noise, Technological issues are some of the factors
that create obstacle among receiver and sender. All
of these elements leads towards creation of
disturbance within effective communication.
Approaches for overcoming communication
barrier
Identifying the requirements & needs of customers:
In order to provide accurate data in best effective
manner it is important to gain knowledge about
sensitiveness & emotional stability of users. In this
proper understanding of culture and behaviour and
religion is required to generate effective flow of
communication.
Proper care of tone, language & way of interaction:
In order to find out necessary data through any mode of
message it is required to have proper understanding of
tone, talking and language in a well-defined manner.
With the help of understandable and clear tone
individuals can deliver information in best & effective
ways
Making use of body languages: It is important to
ensure transferred message to receiver get delivered in
best manner and get clearly understand without any
chances of mistake
Awareness of cultural affect
In order to ensure this proper use of body language,
head questers, eye contact and hand movements
must be adhered. Due to unclear gestures lot of
confusion arise in communication.
This is being said that, culture has a very
significant effect upon communication and
negotiation. In accordance with given Context,
with the presence of stress among drivers as to
reach to allocated destinations in 12 hours shift and
they further get no paid for overtime. In addition to
this, it has been evaluated that after the training bus
drivers have less contact with senior management.
Thus, these challenges are required to be overcome
with best effective communication strategies,
policies and better working culture. In this
management by providing better and positive
working culture in which effective communication
prevails can overcome issues in well-defined
manner.

References
Bovée, C.L., Thill, J.V. and Raina, R.L., 2016. Business communication today. Pearson Education India.
Coffelt, T.A., Baker, M.J. and Corey, R.C., 2016. Business communication practices from employers’ perspectives. Business and Professional Communication
Quarterly, 79(3), pp.300-316.
MacDermott, C. and Ortiz, L., 2017. Beyond the business communication course: A historical perspective of the where, why, and how of soft skills development and job
readiness for business graduates. IUP Journal of Soft Skills, 11(2), pp.7-24.
Malyuga, E.N. and Orlova, S.N., 2017. Linguistic pragmatics of intercultural professional and business communication. Springer.
Mazzei, A. and Ravazzani, S., 2015. Internal crisis communication strategies to protect trust relationships: A study of Italian companies. International Journal of
Business Communication, 52(3), pp.319-337.
Pearson, R., 2017. Business ethics as communication ethics: Public relations practice and the idea of dialogue. In Public relations theory (pp. 111-131). Routledge.
Veltsos, J.R., 2017. Gamification in the business communication course. Business and Professional Communication Quarterly, 80(2), pp.194-216.
Wang, W.Y., Pauleen, D.J. and Zhang, T., 2016. How social media applications affect B2B communication and improve business performance in SMEs. Industrial
Marketing Management, 54, pp.4-14.
Zerfass, A. and Viertmann, C., 2017. Creating business value through corporate communication. Journal of Communication Management.