Analysis of Communication Challenges and Solutions in a Bus Company

This report focuses on the challenges of effective business communication within a small bus company, particularly highlighting language and psychological barriers. The study examines how language barriers and the psychological states of employees, such as stress and frustration, can negatively impact communication with customers. The report emphasizes the importance of adapting communication strategies to the receiver's needs, providing clear and concise information, and using appropriate body language. Furthermore, it suggests that the company should recruit multilingual staff, provide training on cultural sensitivity, and encourage feedback from customers to improve communication. The conclusion stresses the importance of effective communication in a business environment and highlights the impact of cultural differences on interactions, recommending strategies for overcoming these challenges. The report also acknowledges the role of psychological factors in communication and suggests that the company should address these issues to improve employee performance and customer satisfaction. The provided solution outlines practical steps for enhancing communication within the bus company, ultimately contributing to improved service delivery and operational efficiency.

The process of business communication is
being refereed to sharing data and
information either among the people of
same company or from outer world. So as
to reach the missions and objectives of an
organisation the workers has to use
effective business communication, it's soul
intention is to regulates the going practices
and process of enterprise and also aids in
lowering the errors which may occur due to
less communication. The company has been
considered as a tiny private bus company
which is placed in south east of England.
Language barrier – Every individual
living in the world does not speak same
language, thus language ability is being
consider as a barrier. The bus driver in the
given scenario does not understand linguistic
other than English, due to this the driver show
rude and intolerant behaviour towards the
customers whose first language is different.
Psychological state – Such type of
barrier occurs due to the psychological status of
a person. The bus driver due to long hour shifts
gets irritated and the stress of reaching the
destination within their allotted time shift
without being paid make them rude and
frustrated while talking to the people.
Effective communication is always
considered as an efficient tool in
accomplishing every possible objective and
aims in a small amount or giver time amount.
It has been observed that there are few
barriers and challenges which are faced by
many individuals which result in the failure
of interpersonal communication which
ultimately lead in delay of the task. Few
barriers to communication are given below.
Business Communication
Introduction
Common challenges and
barriers to effective
communication

The key in building any kind of relationship
and attaining goals in any other business
requires an individual to communicate
effectively. There are some barriers which
make such practice less efficient, thus
different measures have to be adopted so as
to overcome the defined barriers. Few
practices which can be implemented are
discussed below.
Communicate as per receiver – The
interactions should be according to the
receiver, if the receive belongs to different
culture and does not understand any
language and the communication should be
in very simple language and effective use
of body language must be promoted. Thus,
the driver should use such practice to
communicate with people having difficulty
in understanding English.
The culture as well as communication both
influences each other. The socio economic
status of individual affect the way people
interact with each other, the cultural
background as well as the language a
person speak largely influences the style in
which individuals act and behave. Such
differences can be dissolved by suspending
the judgement towards a culturally different
person.
From the above report it can be concluded that the
effective business communication is being
defined as the process of sharing valuable
information and data among the subordinates and
managers in the same company or in the outer
world. The psychological and language barriers
make the effective communication less
productive.
Strategies for overcoming
communication barriers
Awareness of cultural
influences on
communication and
negotiation
Conclusion
References
Mautner, G. and Rainer, F. eds., 2017. Handbook of
business communication: Linguistic approaches (Vol. 13).
Walter de Gruyter GmbH & Co KG.
Thomas, G.F. and Stephens, K.J., 2015. An introduction to
strategic communication.
The driver should gather all information essential
in explaining any scenario and then evaluate
accordingly so that the customers can feel
comforted and invited. The driver should ask for
feedbacks from the travellers so as to rectify their
errors and make them feel that their opinions are
valuable, which positively help in retaining the
customers.
Rid of deviation in perception –
The company should ensure that they hire
right individual for delivering the services.
They should recruit such drivers who can
understand one or two language so that they
can easily communicate with diverse
customers. Apart from this proper training
may also be provided to make them
understand how to act in front of customers.