Analyzing and Overcoming Business Communication Barriers: A Study

This presentation examines the critical role of effective communication in business, highlighting its importance for informing employees, generating ideas, and implementing decisions. It identifies various barriers to communication, categorizing them into semantic, psychological, organizational, and personal types. Semantic barriers arise from language and word usage, psychological barriers stem from emotional states and distrust, organizational barriers are caused by structure and policies, and personal barriers relate to individual traits and relationships. The presentation suggests strategies to overcome these barriers, including communication skills training, clarity in communication, clear organizational structures, and fostering an environment of trust and transparency. The overall goal is to improve communication skills to achieve business objectives.

Speaker Notes
1. Title Page
2. Communication is very important for business as through effective communication managers
can inform workers regarding various jobs they need to do in an effective manner. Similarly
through effective communication teams can inform and generate ideas and implement decisions
through better understanding of objectives. Effective communication follows the process of
encoding of message by the sender in a meaningful manner and then decoding of this message by
the recipient. Noise is the interruptions that can distort the communication process leading to
incorrect feedback. Noose is caused by barriers to communication
3 Firm can work effectively towards attainment of business goals only if the management,
workforce and all other stakeholders are aware about the necessary actions to be taken. This can
only be attained via effective communication. However there are certain issues in
communication which create barriers. These can be lack of understanding of language, culture
differences and complicated structure. Communication coming from different directions can also
cause communication barriers. To function effectively firms need to remove these barriers to
communication.
4 Barriers to business communication are classified into four major categories. Semantic barriers
arise due to language, signs and gesture related misunderstanding. Obscure and faulty language
written in a message can lead to this barrier. Also use of words with different meaning can lead
to non-understanding of message by the receiver. For example the following sentence changes its
meaning if the last four words are removed
What is the value of computer education in the modern world and what is the value of computer
education.
Another barrier is psychological or emotional barrier where an individual judges information
wrongly because of his psychological or emotional state. Premature evaluation is major
communication hindrance caused by emotional issues. Sometimes receiver tries to read in
between the lines or attaches meanings to words which are not openly said by the sender.
Additionally receiver may show poor attention and retention of the message leading to errors in

business functions. Distrust can also cause a psychological hindrance to communication and
receiver may act differently despite getting the message correctly
5 Organisational barriers are another form of barriers to effective business communication.
Sometimes employees may find organisational structure and line of authority confusing leading
to lack of understanding of information. Policies may also give different inferences to the
receiver. Lack of understanding of position and roles in an organisation may also lead to barrier.
Additionally formal status related division of hierarchy in an organisation can become a barrier
in bottom up communication as the employee may be afraid to speak his mind in from of
superiors.
Personal barriers to communication occur due to personal nature of the sender or the recipient.
Some workers may be afraid of speaking truthfully to the superior. Moreover there may be lack
of mutual respect which may act as a barrier. Also workers may lack confidence to communicate
accurately. Also there may be unwillingness at certain levels to communicate due to personal
nature of secrecy in some managers. Sometimes superiors do not have faith in ability of the
subordinate and hence they do not communicate well with them leading to further errors. In
certain cases incentive to communicate lacks. That is, workers feel they won’t gain anything
from communicating there issues.
6 In order to overcome communication barriers the firm needs to give communication skills
training to its employees. Also the firm has to address the language issue. Clarity in media and
mode of communication is requires. Also the organisation should have a clear structure with
proper line of authority. All issues should be discussed and an environment of cooperation and
coordination should be inculcated. Also fear and lack of confidence in employees should be
addressed and removed. Managers should learn to trust the employees. Most barriers can be
overcome if there is an atmosphere of trust and transparency in the organisation.
7 Therefore if a firm makes attempts to improve communication skills of the employees and
bring in an environment of transparency, trust, respect and dialogue, barriers to communication
can be removed

References
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