Annotated Bibliography: Business Communication - MGT502 Module

This annotated bibliography, prepared for a Business Communication course (MGT502), explores the critical relationship between employee engagement, motivation, and organizational performance. The bibliography includes a selection of journal articles and research papers that examine the impact of employee empowerment, motivation, and work environment factors on job satisfaction, service quality, and overall business outcomes. Key themes covered include the role of leadership, team support, and organizational culture in fostering employee engagement. The selected sources use various research methodologies, including quantitative surveys and case studies, to analyze the effects of motivation tools, working environments, and perceived organizational support on employee performance and satisfaction. Several papers also investigate the mediating roles of motivation in the relationship between work environment factors and job performance. The bibliography provides a critical analysis of each source, summarizing the key findings, methodologies, and contributions to the field of business communication and human resource management.

Running head: BUSINESS COMMUNICATION
Business Communication
Name of the Student
Name of the University

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BUSINESS COMMUNICATION
Ukil, M. I. (2016). The impact of employee empowerment on employee satisfaction and service
quality: Empirical evidence from financial enterprizes in Bangladesh. Verslas: teorija ir
praktika, 17(2), 178-189.
This paper has focused on the challenges faced in improving performance and productivity in
companies in the business world. Employee empowerment has been an effective tool in order to
enhance organizational performance. In this case, Commonwealth bank has been facing
challenges in over to manage their employee engagement and performance of the organization.
This paper has helped in understanding the solution related to the employee engagement. Data
has been gathered using quantitative survey conducted with various employees. The analysis of
data has helped in understanding solution of these issues related to organizational performance.
Ibrahim, M., & Brobbey, V. A. (2015). Impact of motivation on employee performance. The case
of some selectedMicro Finance Companies in Ghana, 2(5), 45-62.
This paper discusses about impact employee motivation on organizational performance in the
financial sector. Commonwealth Bank has been down in their performance in recent years.
Therefore, this research paper has helped in discussing about this problem and employee
motivation as the solution. Data has been collected from staff of four sampled financial
institution. The findings revealed that managerial standards, motivation, commitment and
employee evaluations to be the main factor and solution to these issues. The study shows the
impact of motivation on organizational performance as improving employees’ level of
efficiency, helping employees to meet their personal goals, employee satisfaction, and helping
employees bond with the organization.

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BUSINESS COMMUNICATION
Kuranchie-Mensah, E. B., & Amponsah-Tawiah, K. (2016). Employee motivation and work
performance: A comparative study of mining companies in Ghana. Journal of Industrial
Engineering and Management (JIEM), 9(2), 255-309.
The paper compares employee motivation and its impact on performance in various companies
and measuring performance within job satisfaction model used. Employee motivation has been
an important asset for an organization as mentioned in the paper. The results and findings have
focused towards enhancement of employee engagement in organization. The study observed that
risk factors associated in the commonwealth bank has been related to the low engagement of
employees in the company. Therefore, this research has helped in understanding the solutions of
these problems in the organizations.
Hitka, M., & Balážová, Ž. (2015). The impact of age, education and seniority on motivation of
employees. Business: Theory and practice, 16, 113.
This research has focused on different factors for enhancing motivation among employees in
organization. As compared with Commonwealth bank they have not been able to manage their
employees properly. This research has focused on meeting human factors, life situations, internal
and external environment as major factors for enhancing employee performance. The level of
employee motivation and employee performance has been influenced by means of their detailed
knowledge. Human resource management has been one of the newest approaches for personal
results in different spheres of life. This research has helped in defining various terms including
age, education and seniority and their impact on the level of employee motivation. Motivation
has been one of the important elements of human resource management. Other factors that have
been affecting employee performance have been abilities, knowledge and skills of employee
determining performance of organization.

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BUSINESS COMMUNICATION
Al Mehrzi, N., & Singh, S. K. (2016). Competing through employee engagement: a proposed
framework. International Journal of Productivity and Performance Management, 65(6), 831-
843.
The purpose of this paper has been providing a framework through which for understanding,
predicting and control factors affecting employee engagement. This paper examines research
conducted in the area of employee engagement and include a conceptual framework which has
been utilized by practitioners for engaging employees and motivate them towards organizational
growth. The framework of employee engagement has been developed for linking between leader,
team and organizational support. Therefore, this can be concluded that the factors affecting
employee performance have been discussed in the research. Employee engagement has been a
positive force that have been motivating and connecting employees with their organization.
Employee engagement has been a vital issue for organizational leaders for providing competitive
advantages. HR practitioners have been considering differences between leaders and employees
need to enable practitioners or addressing their needs to the companies.
Raziq, A., & Maulabakhsh, R. (2015). Impact of working environment on job satisfaction.
Procedia Economics and Finance, 23, 717-725.
The primary objective of this paper is to analyse the impact of the environment for
working on the job satisfaction of the employees. The study was conducted using a self-
controlled survey that has been adopted from a previous validated survey. Using simple random
sampling a collection of 210 companies were brought under the survey among which mostly
were banking and educational institutes. The paper concludes with the findings that revealed that
a suitable working environment have to be provided in order to maximise the production and the
level of job satisfaction. The paper is a brief presentation of one of the major influencing factors

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BUSINESS COMMUNICATION
in a business. Tabular presentation of the results and the samples with a quantitative approach is
one of the unique feature of this paper. The references used for the paper is satisfactory.
Nabi, N., Islam, M., Dip, T. M., & Hassain, A. A. (2017). Impact of motivation on employee
performances: a case study of Karmasangsthan bank Limited, Bangladesh. International
Journal of Business and Management, 5(4), 57-78.
This objective of this journal is to analyse how the motivational tools have an impact on
the betterment of performance of the employee. The sample that has been considered for the
completion of the research went through the process of the survey. The survey has been
conducted with a self-administered questionnaire and an interview based on it. The analysis of
the data was done using statistical methods of descriptive nature. The paper concludes with the
finding that if the motivation provided to the employees is positive in nature then the
effectiveness of that employee’s work change in a drastic manner and the efficiency of the
employees also change drastically. Graphical presentation of the data analysis is one of the best
features of this paper. An appendix in the end discusses the points that are not discussed in the
paper. Though the paper is a firm and brief one, number of references are less considered for the
project.
Jayaweera, T. (2015). Impact of work environmental factors on job performance, mediating role
of work motivation: A study of hotel sector in England. International journal of business and
management, 10(3), 271.
This paper dealt with the analysis of the impact of factors of work environment on the job
performance. This paper also focussed into the extension of this relationship between the two
parameters and how motivation in work can be seen as a mediator. The study has been conducted

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BUSINESS COMMUNICATION
in a sample of few hotel workers of a hotel in England. The survey has been conducted over 254
workers from 25 chain hotels in Bristol, England. The findings from this paper were that
motivation in work does work as a mediator in the relationship of work environment and job
performance.
Imtiaz, K., Farooq, M., Hashmi, M. S., & ul Aain, R. (2018). Impact of Perceived Organizational
Support on Job Satisfaction with Mediating Role of Employee Motivation: Evidence from
Pharmaceutical Sector of Lahore, Pakistan. IBT JOURNAL OF BUSINESS STUDIES (JBS),
14(2).
This paper focuses into the mediating role of motivation for the employees between the
relationship of the support provided from the organisation and the job satisfaction of the
employee. The survey that has been conducted for the research is on a pharmaceutical sector in
Lahore, Pakistan. The reliability of the survey has been checked by the usage of Cronbach alpha
with the help of SPSS-20. The mediation is measured by regression analysis and sable test. The
findings from this report were that motivation for the employees and the organisation support is
related to each other and any kind of positive support from the organisation acts as a positive
catalyst for the enhancement of the job satisfaction of the employee.
Ukil, M. I. (2016). The impact of employee empowerment on employee satisfaction and service
quality: Empirical evidence from financial enterprizes in Bangladesh. Verslas: teorija ir
praktika, 17(2), 178-189.
Orgaizations have been facing challenges in improving their performance in present changing
and competitive businesses. The present study intends for identifying influence of employee
empowerment on satisfaction of employees and service quality. Data has been collected with the

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BUSINESS COMMUNICATION
help of quantitative survey. The results of the statistical analysis revealed that satisfaction of
employee have been significantly depended on empowerment of employee and satisfied
employees. This study has been revealed that empowering employees in an organization has
been helping in increasing level of employee satisfaction in service quality.

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BUSINESS COMMUNICATION
Bibliography
Al Mehrzi, N., & Singh, S. K. (2016). Competing through employee engagement: a proposed
framework. International Journal of Productivity and Performance Management, 65(6),
831-843.
Hitka, M., & Balážová, Ž. (2015). The impact of age, education and seniority on motivation of
employees. Business: Theory and practice, 16, 113.
Ibrahim, M., & Brobbey, V. A. (2015). Impact of motivation on employee performance. The
case of some selectedMicro Finance Companies in Ghana, 2(5), 45-62.
Imtiaz, K., Farooq, M., Hashmi, M. S., & ul Aain, R. (2018). Impact of Perceived Organizational
Support on Job Satisfaction with Mediating Role of Employee Motivation: Evidence
from Pharmaceutical Sector of Lahore, Pakistan. IBT JOURNAL OF BUSINESS
STUDIES (JBS), 14(2).
Jayaweera, T. (2015). Impact of work environmental factors on job performance, mediating role
of work motivation: A study of hotel sector in England. International journal of business
and management, 10(3), 271.
Kuranchie-Mensah, E. B., & Amponsah-Tawiah, K. (2016). Employee motivation and work
performance: A comparative study of mining companies in Ghana. Journal of Industrial
Engineering and Management (JIEM), 9(2), 255-309.
Nabi, N., Islam, M., Dip, T. M., & Hassain, A. A. (2017). Impact of motivation on employee
performances: a case study of Karmasangsthan bank Limited, Bangladesh. International
Journal of Business and Management, 5(4), 57-78.

9
BUSINESS COMMUNICATION
Raziq, A., & Maulabakhsh, R. (2015). Impact of working environment on job satisfaction.
Procedia Economics and Finance, 23, 717-725.
Ukil, M. I. (2016). The impact of employee empowerment on employee satisfaction and service
quality: Empirical evidence from financial enterprizes in Bangladesh. Verslas: teorija ir
praktika, 17(2), 178-189.
Ukil, M. I. (2016). The impact of employee empowerment on employee satisfaction and service
quality: Empirical evidence from financial enterprizes in Bangladesh. Verslas: teorija ir
praktika, 17(2), 178-189.