MGT502: Business Communication - E-mail Characteristics Analysis

This discussion post explores the characteristics of email as a vital tool in business communication. It highlights email's effectiveness in one-way and two-way interactions, particularly for non-urgent communications, and its role in quickly disseminating information and responding to inquiries. The post emphasizes email's ability to facilitate quicker problem-solving and streamlined business processes, using examples like superiors communicating with subordinates about meetings and companies communicating promotions to customers. It also points out the ease of use and accessibility of information via email, citing examples such as customer complaint resolution in large retail stores and the integration of instant chat robots for immediate customer support. The post concludes that email plays a crucial role in simplifying various aspects of business operations and improving overall communication efficiency, as supported by cited references.

Running head: BUSINESS COMMUNICATION
Business Communication
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1BUSINESS COMMUNICATION
Post 1- Characteristics of E-Mail Business Communication
E-mail is one of the exemplary business communication aspect which serves as the
effective method to send one way messages or engage in the two way interaction which does not
have any kind of time urgency. It helps in communicating wherein it enhances the
communications through quickly disseminating information and providing fast response to the
different inquiries of the customers (Bülow, Lee & Panteli, 2019). It helps in allowing for the
quicker problem-solving and more streamlined business processes which will be effective in
gaining high level of effective information within the stipulated decision-making.
For instance- In any kind of companies, the superiors can be communicating with their
subordinates regarding the different meetings through email. Moreover, the different promotional
aspects or events can be communicated to the customers with the help of emails which helps
them in quicker problem solving and responding to the business prospects successfully.
In addition, it has been noticed that through the help of the email, it is highly easy to use
and information are at the finger tips of the senders and receivers as well. For instance- In case
of the different companies such as Marks and Spencer, as it is the big retail store, therefore, there
can be complaints from customers against the different divisions. In such scenario, the email is
the most convenient option which will be beneficial in improving the growth prospects of the
company and it will be beneficial in improving the growth of the company and make the
business highly profitable in nature as well.
There can be instant chat robots that can be included in the emails which can be replying
instantly to the messages and solve the queries of the customers instantly will make them happy
customers. Therefore, from the above, it can be inferred that emails play a vital role in solving

2BUSINESS COMMUNICATION
the different aspects of the business in a much simpler way and through online forums (Lee,
Panteli, Bülow & Hsu, 2018).

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References
Bülow, A. M., Lee, J. Y., & Panteli, N. (2019). Distant Relations: The Affordances of Email in
Interorganizational Conflict. International Journal of Business Communication, 56(3),
393-413.
Lee, J. Y. H., Panteli, N., Bülow, A. M., & Hsu, C. (2018). Email adaptation for conflict
handling: A case study of cross‐border inter‐organisational partnership in East
Asia. Information Systems Journal, 28(2), 318-339.