MGMT1201 Business Communication: Email and Letter Writing Task

This document presents a business communication assignment solution, comprising an email response to an unsatisfied customer and a notification letter to employees regarding a firm relocation. The email addresses a customer complaint about faded shades, offering a refund due to the product's unsuitability for high-humidity environments. The letter informs employees about the office relocation to Okotoks due to high rental rates and taxes, highlighting potential inconveniences and emphasizing the firm's cost-saving benefits. The assignment demonstrates effective communication strategies for maintaining goodwill with customers and informing employees of significant organizational changes.

Running Head: BUSINESS COMMUNICATION
Business Communication
Student’s Name:
Student’s ID:
Subject:

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BUSINESS COMMUNICATION
Table of Contents
E-mail...........................................................................................................................................................2
Letter...........................................................................................................................................................3
References...................................................................................................................................................5

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BUSINESS COMMUNICATION
E-mail
To:
From:
Subject:
Dear Henrietta,
I have received your letter and I am really sorry that you had a bad experience with our products.
I understood that you are not satisfied with the quality of the products. You have complained that
you had bought two pairs of shades from our Branford store at $35.99 each and the color of the
faded within two months. I would like to tell you that we take proper care while delivering goods
to our loyal customers but there may be some fault in your case.
I have checked the itemized bill of the products that you have bought and checked the model of
the shades. I have considered the fact that there must be large window in your bathroom because
the available size of the shade that you purchased is 64 inches long and 32 inches wide. The
model of the shade has a printed warning note which states that it is unsuitable to use in the areas
of high humidity (Rahimi & Kozak, 2017). Hence, it is understood that you could not use these
shades in the bathroom. Since you are one of our loyal customers for many years, so we decided
to refund your money. It will be processed through bank within three days.
If you want any replacement, then please let us inform. We will be happy to provide you better
options for replacements and we thank you for using our products.
Sincerely,
Kathryn Smith
Customer Service Manager

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BUSINESS COMMUNICATION
Letter
From:
President
Address
Date
To
All Employees
Address
Subject: Notification for the changes related to the relocation of the firm
Dear Employees,
It is to be noted by all the employees that the office is going to be relocated for the construction
of the new condominium. We hope that all the employees will read the changes and support the
firm.
The proposed changes are as follows:
a. The office of the company would be relocated to Okotoks several kilometers from the
downtown because of the high rate of taxes in the property as well as corporate rental
rates.
b. The new office consists of ample space for parking as well as easily accessed to public
transport and is a state of art facility.
We are aware that the changes are sudden and unexpected which might create various problems
for the employees. You may have to face inconvenience due to the changes as many of you are
residing at a walking distance from the current office. Many employees do not have personal cars

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BUSINESS COMMUNICATION
for traveling to 50 km distance which is also a great concern. But there is an advantage that the
firm could save money because of the less rental fees in Okotoks and the increase in square
footage will not cause any further layoff (Szalavetz, 2016).
So, we expect that all the employees would support and welcome the decision for the benefit of
the firm. We hope that you all notice the changes carefully and support us in making the
changes.
Sincerely,
President

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BUSINESS COMMUNICATION
References
Rahimi, R., & Kozak, M. (2017). Impact of customer relationship management on customer
satisfaction: The case of a budget hotel chain. Journal of Travel & Tourism
Marketing, 34(1), 40-51.
Szalavetz, A. (2016). Global Crisis and Upgrading of MNCs' Manufacturing Subsidiaries: A
Case Study of Hungary. Central European Business Review, 5(1), 37-44.