CQU BUSN20017: Effective Business Communication Non-Verbal Essay

This essay delves into the effectiveness of non-verbal communication within business organizations. It emphasizes the importance of non-verbal cues, such as gestural communications, eye contact, and facial expressions, in shaping workplace dynamics and employee performance. The paper explores how these cues impact interpersonal relationships, trust, and clarity within the organization, ultimately influencing the workplace culture and environment. The essay also highlights the role of non-verbal communication in reinforcing messages, resolving communication issues, and affecting employee morale, which in turn affects employee engagement and motivation. The paper uses several academic references to support its claims and provides a comprehensive overview of the topic.

Running head: EFFECTIVE BUSINESS COMMUNICATION
EFFECTIVE BUSINESS COMMUNICATION – NON-VERBAL COMMUNICATION
Name of the Student
Name of the University
Author Note

1EFFECTIVE BUSINESS COMMUNICATION – NON-VERBAL COMMUNICATION
The communication within the given organization is known to be one of the major issues
that help in the overall development of the organization. The incorporation of the proper
communication within the organization helps in the development of the proper interpersonal
performance of the various departments within the organization. the non-verbal communication
within the organization helps in the maintenance of the employee performance within the given
organization as well (Ford, Piccolo & Ford, 2017). The proper communication among the
employees of the organization might lead to the conditions of a proper information exchange
within the workplace. The proper interpersonal communication within the company helps in
strengthening the workplace relations among the employees of the organization. The following
paper attempts a discussion on the effectiveness of the non-verbal communication within the
multitude of business organizations that are active in the global markets.
The non-verbal communication within the organizations refers to the process of the
sharing of the various cues within the organization which is intimately linked to the issues of
public speaking. The several types of non-verbal communication within the workplace includes
the gestural communications, the frequency that is presented within the blinks that are used by
the communicator, the cues that are related to the use of the eye-contacts among the
communicators, the facial and the bodily expressions and other such modes of communication
that are used to convey the messages to the target audience of the concerned communication. The
non-verbal communication within the organization is also known to be affected by the
technological advances in the field of communication (Hargie, 2016). This has helped in the
development of the interpersonal communication within the various departments of the
organization as well as helps in the development of the issues that are related to the overall
performance within the given organization. The majority of the gestural communication helps in
setting the tone of the communication as well as providing the proper basis for the
communication within the organization. The non-verbal mode of communication within the
organization assists the building up of the proper interpersonal relationships within the
organization (Talley & Temple, 2015). The incorporation of the nonverbal cues within the
organizational communication further helps in the development of the trust and the clarity of the
interpersonal communication that is held between the given members of the organization. The
maintenance of the interpersonal communication within the organization further helps in the
development of the workplace culture and environment (Reece & Reece, 2016). The

2EFFECTIVE BUSINESS COMMUNICATION – NON-VERBAL COMMUNICATION
incorporation and the maintenance of the non-verbal modes of thee communication within the
organization is further known to assist the resolution of the various issues that are related to the
proper communication within the departments of the organization. The non-verbal
communication within the organization tends to have a long-lasting effect on the minds of the
recipients of the communication processes. The recipients tend to have a stronger memory of the
gestural communications as compared to their memory of the non-gestural communication
(Santalova et al., 2017). The major factors that tend to affect the recipients is the gestural cues
and the expressions that are maintained within the communication process that is being
conducted within the organization.
The interpersonal communication within the organization is known to have been
contributing to the development of the organizational performance to a greater degree as
compared to the other modes of the organizational communication. The use of the non-verbal
cues within the organization is known to have been leading to the reinforcement of the messages
that are being communicated to the concerned staff. The use of the gestural communications
within the organization might lead to the proper and required communication within the firm.
The proper interpersonal communication within the company helps in strengthening the
communication among the employees of the organization (Gkorezis, Bellou & Skemperis, 2015).
The gestural communications that have been taking place within the organization are known to
have been enhancing the conversation especially the degree of importance of the messages that
are exchanged among the various members of the workforce that have been serving at the
various hierarchical positions within the business firm in discussion. The various gestural cues
that are undertaken by the employees of the organization are known to have been dealing with
the discussion on the ways in which the communication might be enriched with the help of the
blinks that are used by the communicator, the cues that are related to the use of the eye-contacts
among the communicators, the facial and the bodily expressions and other such modes of
communication that are used to convey the messages to the target audience of the concerned
communication (Almatrooshi, Singh & Farouk, 2016). The implementation of the proper accent
within the communication might also be considered to be one of the major factors of the non-
verbal communications within the communication. This would help in the maintenance of the
proper interpersonal communications within the organization. This in turn leads to the benefits of
the organization in terms of the proper and justified nature of the clarifications within the

3EFFECTIVE BUSINESS COMMUNICATION – NON-VERBAL COMMUNICATION
company (Lear et al., 2015). The proper amount of the trust and the clarity within the
organization helps in developing the proper interpersonal relationships among the concerned
members of the organizational workforce as well.
The non-verbal cues tend to help in the determination of the various responses that are
expected from the recipients of the communication. The several types of non-verbal
communication within the workplace includes the gestural communications, the frequency that is
presented within the blinks that are used by the communicator, the cues that are related to the use
of the eye-contacts among the communicators, the facial and the bodily expressions and other
such modes of communication that are used to convey the messages to the target audience of the
concerned communication. The incorporation of the nonverbal cues within the organizational
communication further helps in the development of the trust and the clarity of the interpersonal
communication that is held between the given members of the organization (Abdulai, Ibrahim &
Mohammed, 2017). The maintenance of the interpersonal communication within the
organization further helps in the development of the workplace culture and environment. The
incorporation and the maintenance of the non-verbal modes of thee communication within the
organization is further known to assist the resolution of the various issues that are related to the
proper communication within the departments of the organization. The non-verbal
communication within the organization tends to have a long-lasting effect on the minds of the
recipients of the communication. The recipients tend to have a stronger memory of the gestural
communications as compared to their memory of the non-gestural communication (Koning &
Van Kleef, 2015). The major factors that tend to affect the recipients is the gestural cues and the
expressions that are maintained within the communication process that is being conducted within
the organization. This in turn helps in the development of the workplace relations that are
maintained within the given workplace. This in turn helps in the development of the employee
engagement within the given organization. The clarity of the communication helps in the proper
conveyance of the intended message within the organization. The use of the gestural
communications within the organization might lead to the proper and required communication
within the firm (Kheirandish, Avilagh & Nazemi, 2017). The proper interpersonal
communication within the company helps in strengthening the workplace relations among the
employees of the organization.

4EFFECTIVE BUSINESS COMMUNICATION – NON-VERBAL COMMUNICATION
The gestural communications that have been taking place within the organization are
known to have been enhancing the conversation especially the degree of importance of the
messages that are exchanged among the various members of the workforce that have been
serving at the various hierarchical positions within the business firm in discussion. The
maintenance of the interpersonal communication within the organization further helps in the
development of the workplace culture and environment (Bonaccio et al., 2016). The
incorporation and the maintenance of the non-verbal modes of thee communication within the
organization is further known to assist the resolution of the various issues that are related to the
proper communication within the departments of the organization. The non-verbal
communication within the organization tends to have a long-lasting effect on the minds of the
recipients of the communication. The several types of non-verbal communication within the
workplace includes the gestural communications, the frequency that is presented within the
blinks that are used by the communicator, the cues that are related to the use of the eye-contacts
among the communicators, the facial and the bodily expressions and other such modes of
communication that are used to convey the messages to the target audience of the concerned
communication (Alawneh & Sweis, 2016). This in turn helps in the maintenance of the employee
performance within the given organization as well. The proper communication among the
employees of the organization might lead to the conditions of a proper information exchange
within the workplace. This might further include the information flow regarding the decisions
that have been undertaken at the managerial levels within the organization. The changes must be
accepted by the employees of the organization. However, the acceptance of the changes within
the organization is often judged on the basis of the non-verbal cues that are maintained by the
organizational management during the declaration of the new changes or the various new
strategies that are adopted by the organization in discussion (Ramadanty & Martinus, 2016). The
non-verbal communication cues that are used by the concerned organizational management
might have an extensive effect on the employee morale within the organization. The projection
of the positive non-verbal cues helps in the positive effect on the employee morale while the
negative non-verbal cues aids in the negative effect on the employee morale. This in turn leads to
regulation of the motivation of the employee to deal with the given situations that the concerned
company has been facing in the given timespan.

5EFFECTIVE BUSINESS COMMUNICATION – NON-VERBAL COMMUNICATION
In lieu of the above discussion it might be inferred that the nonverbal communication
plays a huge role in the development of the workforce of the company. The several types of non-
verbal communication within the workplace includes the gestural communications, the frequency
that is presented within the blinks that are used by the communicator, the cues that are related to
the use of the eye-contacts among the communicators, the facial and the bodily expressions and
other such modes of communication that are used to convey the messages to the target audience
of the concerned communication. The incorporation and the maintenance of the non-verbal
modes of thee communication within the organization is further known to assist the resolution of
the various issues that are related to the proper communication within the departments of the
organization. The non-verbal communication within the organization tends to have a long-lasting
effect on the minds of the recipients of the communication processes. The recipients tend to have
a stronger memory of the gestural communications as compared to their memory of the non-
gestural communication.

6EFFECTIVE BUSINESS COMMUNICATION – NON-VERBAL COMMUNICATION
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7EFFECTIVE BUSINESS COMMUNICATION – NON-VERBAL COMMUNICATION
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