Business Communication: Theories, Solutions, and Improvements

This presentation explores the critical role of business communication in organizational success, particularly in the context of challenges such as the COVID-19 pandemic. It examines various communication theories including Communication Accommodation Theory, Cognitive Dissonance Theory, Expectancy Violations Theory, and Groupthink Theory, illustrating their relevance to business settings. The presentation provides examples of real-world solutions implemented by companies to overcome communication barriers, emphasizing the importance of regular manager-employee interactions and feedback mechanisms. It also addresses the need for improvements in research depth and content delivery, proposing actions such as investing more time in research and utilizing credible sources. The conclusion highlights the rapidly changing business landscape and the increasing reliance on digitalization, underscoring the importance of effective communication strategies for both positive and negative impacts on business operations. The presentation references academic sources to support its arguments and findings.

BUSINESS COMMUNICATION

BUSINESS COMMUNICATION
Business management is the coordination
and organization of concern activities.
Firm administrator oversee activities
and assist workers to carry out their top
productivity stages. A business manager
may also supervise or train new workers,
aids a business to reach out its
operations and financial aims.

BACKGROUND
While the pandemic, most of the organisations
found the various of methods to communication
with their users. Company may utilise tele
detailing, telemarketing with the mode of emails,
social media or other third party operations for
video conferencing. Communication could be
verbal, written and electronic such a texts, emails,
telephone calls, teleconferencing, voicemail and
hand written notes.

LINKING THE THEORIES
• Communication accommodation theory
• Cognitive dissonance theory
• Expectancy violations theory
• Group think theory

EXAMPLE SOLUTIONS TO THE
ISSUES FROM REAL COMPANIES
All though the hurdles can be break down by applying various strategy that is being listed in below :
• The managers should make sure that they meet up with the worker and the teams dwell of them as
rarely as possible on a irregularly scheduled basis.
• Apart from taking team fitting, managers should also take face to face single talks and meeting with
worker with works wonders in making an employee familiar with that is expected of them and about the
director role and personality.

YOUR OWN SOLUTIONS TO
THE ISSUES
Employee grudge solution should be the priority of top management as a dissatisfied employee or a
person whose phonation is not beingness heard and getting lost in the organisational can lead to
discontinue, protests and even legal problem. Proper channels of worker feedback should be properly
established in every institution.

Questions and Answer

WHAT WENT WELL IN THE
PRESENTATION AND WHY
.
• Many of things gone well in this presentation for me with respect to have feedback from
the presentation evaluation authorities which are stated here:
• this assist me in become very educated about the whole concept of business
communication and the effect it can have on a business communication the art of conveying
messages in a practical and efficient mode in much clearer to me (Wang Guénier, 2020).

WHAT IMPROVEMENTS NEED TO BE MADE
ACCORDING TO THE FEEDBACK
According to the constructive criticism received as part of the feedback process of the
presentation is is clear that major improvements have to be made in pivotal areas both in the
subject matter and in the way it was delivered by me which are all described in detail as
follows.
 The research that went current in order to rise the content for this display could have been
done in much more detail with more real world illustration of situation and mixture.

WHAT ACTIONS WILL YOU TAKE TO MAKE
THE SUGGESTED IMPROVEMENTS.
 The major aim of feedback and getting criticism form a verifiable source is that one
can look to improve their weakness and build their strength on the top to be much
better than earlier.
 I will explore the content needed of me in a much more information mode by
investing a better portion of my case in it. I will utilise much more official high
quality and mainstream sources which can be checked and verified simply.

CONCLUSION
 It is concluded from above ppt that trend is changing rapidly and that effect the business
totally in positive and negatively both way. During covid lock down business totally
changed the way of performing activities. This increase the use of digitalisation in business
and it is helpful for employees to perform action in work from home.

LIST OF REFERENCES
 Guffey, M.E. and Loewy, D., 2021. Business communication: Process & product. Cengage Learning.
 Katsoulacos, Y. and Tsounis, N., 2019. Knowledge-intensive business services and productivity
growth: the Greek evidence. In Services and the knowledge-based economy (pp. 192-208).
Routledge.
 Kim, S., 2022. It is time that matters in crisis communication: The role of temporal distance and
crisis threat appraisal. Public Relations Review, 48(2), p.102155.
 Perepu, I. and Mikkilineni, S., 2021. Leadership and Communication During a Crisis–The Case of
Tony Fernandes (AirAsia) and Ahmad Jauhari Yahya (Malaysia Airlines). IUP Journal of
Organizational Behavior, 20(4).