MGT502 Business Communication Assessment: Discussion Forum Posts

This discussion post analyzes key aspects of business communication, essential for any organization. It differentiates between internal communication, focusing on human resources, and external communication, which involves interactions with customers, governments, suppliers, and other stakeholders. The post highlights the importance of verbal, non-verbal, and written communication forms, including interviews, body language, emails, and formal documents. It further examines internal communication types, such as upward, downward, and lateral systems, providing examples of how these communication channels function within an organization. The author references relevant literature to support the discussion, emphasizing the impact of strong communication on organizational effectiveness. The assignment fulfills the requirements of a discussion forum, as part of the MGT502 Business Communication course.

Running head: BUSINESS COMMUNICATION
BUSINESS COMMUNICATION
Name of the Student:
Name of the University:
Author Note:

1BUSINESS COMMUNICATION
The business communication is a very important part of any organostions. This is due
to the fact that the members express their ideas, and clear recommendation towards the
enterprise related topic. Business communication is mainly of two types internal and external.
The internal communication includes the communication system of the human resource of the
company and the external types include the communication system with the customers,
governments, suppliers and other stakeholders (Ladegaard & Jenks, 2015). Both these types
of communication system are dependent upon verbal, non-verbal, written and electronic
communication forms. Verbal communication is the oldest form of communication in
business but remains popular. The interaction method includes interviews, personal task
assignments, and live meetings. Because of its simplicity as well as directness of this type of
communication has made this effective in business. The non-verbal communication system
includes body gestures, smile, handshakes and many other ways that fulfils the requirement
of communication (Coffelt, Baker & Corey, 2016). Finally the written communication
includes the emails, resume, orders and other physical documents that convey the message to
the concerned people.
The internal type of business communication are divided into three types of
communication system that include upward, downward and lateral communication system.
The upward system of communication conveys the message of the subordinates to the
management. Similarly, the downward communication system captures the process of
conveying message to the employees from the higher authority (Ladegaard & Jenks, 2015).
The lateral communication system relates to the cross departmental communication or
communication among the employees within a same team or responsibilities. For example the
manager of the organization has question about special order, hence requesting explanation
from company’s sales representative through email and office messaging system. The

2BUSINESS COMMUNICATION
employees of the company is more powerful when the upward communication system strong
(Coffelt, Baker & Corey, 2016).

3BUSINESS COMMUNICATION
References:
Coffelt, T. A., Baker, M. J., & Corey, R. C. (2016). Business communication practices from
employers’ perspectives. Business and Professional Communication Quarterly, 79(3), 300-
316. Retrieved from https://journals.sagepub.com/doi/abs/10.1177/2329490616644014
Ladegaard, H. J., & Jenks, C. J. (2015). Language and intercultural communication in the
workplace: Critical approaches to theory and practice. Language and Intercultural
Communication, 15(1), 1-12. Retrieved from
https://www.tandfonline.com/doi/abs/10.1080/14708477.2014.985302?journalCode=rmli20