Business Communication Report for Mr. Fishy Restaurant - CFPBUS004

This report provides a comprehensive analysis of business communication within Mr. Fishy restaurant, addressing various aspects of organizational communication. It begins by outlining different types of communication, including verbal, non-verbal, written, and visual methods, and their purposes within the organization. The report then identifies challenges to effective communication, such as taboo and emotion, prejudice, cultural differences, perception, and language barriers. Strategies to overcome these challenges are discussed, including considering cultural differences, developing empathy, regulating information flow, and employing repetition and follow-up. The report also emphasizes the principles of effective communication, such as information flow, coordination, and clarity, and how these principles enhance communication practices. Furthermore, it outlines specific communication practices for Mr. Fishy employees, including humor, adaptability, customized communication styles, and relatability. Finally, the report assesses the awareness of cultural influences on communication, highlighting how understanding these influences can improve communication practices, eliminate misunderstandings, and facilitate negotiation. The report concludes with a summary of the findings and recommendations for improving communication within Mr. Fishy.

BUSINESS COMMUNICATION

Table of Content
INTRODUCTION...........................................................................................................................1
LO1 .................................................................................................................................................1
Describe and analyze purpose as well as principles of different types of organizational
communication............................................................................................................................1
LO2..................................................................................................................................................1
Challenges of effective communication......................................................................................1
LO3..................................................................................................................................................2
Strategies to overcome communication barriers.........................................................................2
LO4..................................................................................................................................................3
Principles of effective communication to enhance practice........................................................3
LO5..................................................................................................................................................3
Communication practices for Mr. Fishy.....................................................................................3
LO6..................................................................................................................................................4
Awareness of cultural influences on communication.................................................................4
CONCLUSION................................................................................................................................4
REFERENCE ..................................................................................................................................5

INTRODUCTION
Business communication is concept of sharing information among individual within and
outside organization aimed to strengthen commercial activity of organization. Mr. Fishy is chips
and fish restaurant located in Borough near London bridge station. The report will include
principles and purpose of several type of organizational communication along with challenges of
effective communication. Further strategies will be developed to overcome those communication
challenges alongside principles of communication enhancing those practices. Also
communication practices will be drawn for employees and effect of cultural practices on their
communication process will be assessed.
LO1
Describe and analyse purpose as well as principles of different types of organizational
communication.
Types of organizational communication
Verbal
Verbal communication occurs speaking face to face or telephonically. British and Non
British employees can engage in such a type of communication to eliminate confusion (Bovée,
Thill and Raina, 2016).
Non Verbal
Mr. Fishy employees engaging in this communication style will use facial expression,
postures, eye contact, touch and hand movement to convey eliminating barriers.
Written
Practice of this communication style will include email, memo, etc conveying clear
message with proof will develop effective communication in Mr. Fishy.
Visual
The type of communication practice in Mr. Fishy will involve visual pictures and video
for reference of receiver will develop effective communication in British and non British
employees.
LO2
Challenges of effective communication.
Employees of Mr. Fishy might face following challenges.
Taboo and emotion
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British and Non British employees might face difficulty expressing themselves or might
consider taboo of some topics to discuss.
Prejudice and expectation
Mr. Fishy employees might develop false expectation and prejudice about each other
resulting in ineffective communication.
Cultural differences
The difference between culture of employees varying norms, values, beliefs and emotions
develops challenge in communication.
Perception and viewpoint
Difference in viewpoint and thinking of Mr. Fishy British and Non British employees
will result uncommon decisions resulting in noneffective communication between the two.
Language and accents
Differences in accents of British and Non British employees of Mr. Fishy along with
different language develop challenge in communication (Coffelt, Baker and Corey, 2016).
LO3
Strategies to overcome communication barriers.
Mr. Fishy must ensure several strategies to overcome communication barriers.
Consider cultural differences
Mr. Fishy British and Non British employees must consider differences in culture of two
nations to eliminate confusion.
Develop empathy
British and Non British employees of Mr. Fishy must consider the view point of receiver
about the meaning of message they learn.
Regulate information flow
Employees of Mr. Fishy must attempt eliminating overloaded and unnecessary
information to manage delivering effective content only (Escobar-Rodríguez and Bonsón-
Fernández, 2017).
Repetition
Mr. Fishy employees on practicing repetition of message can result in assurance that
message is being understood by the receiver.
Follow up
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British and Non British employees of Mr. Fishy must attempt follow up to ensure their
message is conveyed in the way they intend (Guffey and Loewy, 2015).
LO4
Principles of effective communication to enhance practice.
Employees of Mr. Fishy must practice following principles of effective communication.
Information flow
Mr. Fishy must practice flow of information from top to bottom and vise versa to involve
staff in decision making and keep them informed (Veltsos, 2017).
Coordination
Through effective communication British and Non British employees will coordinate
effectively to attain Mr. Fishy objectives.
Develop good human relations
By effective communication managers, staff exchange ideas, thoughts, perception
promote good relation in Mr. Fishy (Bovée, Thill and Raina, 2016).
Principles of organizational communication in Mr. Fishy.
Principle of clarity
Mr. Fishy employees must practice clear message eliminating barriers to convey and
receive clear message (Escobar-Rodríguez and Bonsón-Fernández, 2017).
Principle of Brevity
Mr. Fishy employees must deliver necessary and sufficient information eliminating
unnecessary information avoiding confusion.
LO5
Communication practices for Mr. Fishy.
British and Non British employees of Mr. Fishy must practice following practice for
effective communication.
Develop good sense of humor
Mr. Fishy British and Non British employees will maintain humor loosing environment
and mood conveying their message will create effective communication (Coffelt, Baker and
Corey, 2016).
Adapt situations
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Employees of Mr. Fishy accepting work situation and ultimate objective of business will
increase work motivation overlapping ineffective communication between British and Non
British employees.
Customize communication style for every individual
Employees to maintain healthy environment in work must modify message type and
medium for every individual to manage effective communication type in Mr. fishy (Escobar-
Rodríguez and Bonsón-Fernández, 2017).
Be relatable
Mr. Fishy British and Non British employees must show interest in each others works to
obtain common ground for communication practices.
LO6
Awareness of cultural influences on communication.
The British and Non British employees of Mr. Fishy if are aware of cultural influences -
Develop good communication practice
The employees of Mr. Fishy can develop good communication practices amongst each
other by restricting their communication style suitable to receiver and share information
eliminating slang and foul language (Coffelt, Baker and Corey, 2016).
Eliminate misunderstanding
Mr. Fishery employees if learn difference amongst each other culture will not develop
misunderstanding at the time of communication from each other about any specific matter.
Negotiation
The British and Non British employees on learning each other's cultural differences will
develop polished negotiation at the time of differences in viewpoint eliminating the chance of
unnecessary conflict in workplace (Escobar-Rodríguez and Bonsón-Fernández, 2017).
CONCLUSION
The above study concluded that employees of Mr. Fishy have several communication
types namely verbal, non verbal, written and visual to communicate with each other. Also Mr.
Fishy might face challenges of effective communication between British and Non British due to
differences in taboo and emotions, prejudice and expectations, cultural differences, perception
and viewpoint and language and accents. Mr. Fishy to overcome those barriers developed
strategies such as learning cultural differences, develop empathy and follow up. The above
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practices are governed by principles such as information flow, co ordination and clarity. Mr.
Fishy to empower communication must develop good senses of humor in employees, help in
adaptation of surroundings and develop good relations. Finally effective communication between
employees of different cultures can be managed by developing communication practice and
negotiating when required.
REFERENCE
Books and Journals
Bovée, C.L., Thill, J.V. and Raina, R.L., 2016.Business communication today. Pearson
Education India.
Coffelt, T.A., Baker, M.J. and Corey, R.C., 2016. Business communication practices from
employers’ perspectives. Business and Professional Communication Quarterly.79(3).
pp.300-316.
Escobar-Rodríguez, T. and Bonsón-Fernández, R., 2017. Facebook practices for business
communication among fashion retailers.Journal of Fashion Marketing and Management:
An International Journal. 21(1). pp.33-50.
Guffey, M.E. and Loewy, D., 2015.Essentials of business communication. Nelson Education.
Veltsos, J.R., 2017. Gamification in the business communication course. Business and
Professional Communication Quarterly.80(2). pp.194-216.
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