Business Communication: NHS Pandemic Challenges and Improvement
VerifiedAdded on 2023/06/14
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Presentation
AI Summary
This presentation explores business communication challenges faced by the National Health Service (NHS) during the COVID-19 pandemic. It discusses the background of the topic, linking it to theories such as Authoritarian Theory, Tompkins and Cheney's Organizational Control Theory, and Deetz's Managerialism Theory. The presentation highlights examples of solutions implemented by the NHS, including accessing current communication methods, streamlining communication channels, and encouraging mobile collaboration. It also recommends solutions such as visual communication and recording each visit to minimize interaction. The presentation concludes with a Q&A section, reflections on what went well, improvements needed based on feedback, and actions to be taken for suggesting improvements, emphasizing the importance of incorporating communication into mandatory training programs and engaging in empathetic listening. The references used for the assignment have also been added.
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