Business Communication: NHS Pandemic Challenges and Improvement

This presentation explores business communication challenges faced by the National Health Service (NHS) during the COVID-19 pandemic. It discusses the background of the topic, linking it to theories such as Authoritarian Theory, Tompkins and Cheney's Organizational Control Theory, and Deetz's Managerialism Theory. The presentation highlights examples of solutions implemented by the NHS, including accessing current communication methods, streamlining communication channels, and encouraging mobile collaboration. It also recommends solutions such as visual communication and recording each visit to minimize interaction. The presentation concludes with a Q&A section, reflections on what went well, improvements needed based on feedback, and actions to be taken for suggesting improvements, emphasizing the importance of incorporating communication into mandatory training programs and engaging in empathetic listening. The references used for the assignment have also been added.

BUSINESS
COMMUNICATION

TABLE OF CONTENTS
 INTRODUCTION
 BACKGROUND OF THE TOPIC
 LINK TO THEORIES
 EXAMPLES OF SOLUTIONS TO THE ISSUES FROM NHS
 RECOMMENDED SOLUTIONS
 Q & A
 WHAT WENT WELL IN PRESENTATION AND WHY?
 WHAT IMPOROVEMENTS ARE TO BE MADE ACCORDING TO THE FEEDBACK
 WHAT ACTIONS WILL BE TAKEN FOR SUGGESTING IMPOVMENTS
 REFERENCES

INTRODUCTION
 Business communication is the process of sharing the
information with people within the organization.
 It is considered to be the essential and effective for the
communication and management of the interactions that help
in the purpose of improving the organizational practices.
 In this project the communication problems faced by the
organizations during the pandemic has been discussed with
the examples of NHS.
 NHS is the term used to describe the national health service
of UK which is a publicly funded healthcare system.

BACKGROUND OF THE TOPIC
 This pandemic has been responsible for the affecting
many organizations which belong to the NHS.
 NHS being the publicly funded body of health care had
to face major issues in the management of the use
number of patients.
 There was a major increase in the number of patients
which resulted in the health literacy towards the key
influencers of the relevant information's.
 Due to the number of patients which increased in the
organization the health care organizations also had to
treat customers via online monitoring.

LINK TO THEORIES
 AUTHORITARIAN THEORY
 TOMPKINS AND CHENEY'S
ORGANIZATIONAL CONTROL
THEORY
 DEETZ'S MANAGERIALISM THEORY

EXAMPLES OF SOLUTIONS TO THE ISSUES FROM NHS
 NHS during the pandemic was able to improve its communication in the health care
organizations with the application of the following methods,
 Accessing the current methods of communication was a very effective way in which
the health organization were able to recognize the changes which were required to be
made in this communicational methods during the global pandemic.
 Streamlining the communicational channels allowed in streamlining the channels for
becoming a quicker and more convoluted and complicated ways of analyzing the
organizational benefits.
 Encouragement of the mobile collaboration was also a very effective way in which
the communication was helpful for the professional to maintain the healthcare
facilities.

RECOMMENDED SOLUTIONS
 For better communication in the health organizations it
is important for them to following the following ways,
Being Visual :
 Most communicational information which is transferred
by the individuals are regarding the visual interactions
which help the employees to connect with the patient
while keeping the social distance which they desire.
Recording each visit :
 The video recordings is a very effective way of making
less interaction during the Covid-19 period as it allows
the organization be efficient in providing the ways in
which the visual practices prompt.

Q & A
 What are the issues in communication in NHS?
 How is pandemic influencing the communication in NHS?
 Which is the best practice for improving communication in NHS?

WHAT WENT WELL IN PRESENTATION AND WHY?
 In the preparation of this presentation I was able to grow my knowledge
regarding how important communication is for the health care organization NHS.
 This presentation was very informative regarding the communication in the NHS.
 During the preparation of this presentation the most effective aspect of the
learning was the ways in which the pandemic has affected the communication in
different organizations.
 We were able to successfully gather the information regarding the NHS and its
communicational practices very easily.
 During the preparation of this presentation I was able to improve my teamwork
and communication.

WHAT IMPOROVEMENTS ARE TO BE MADE ACCORDING TO THE
FEEDBACK
 The ways in which the presentation can be improved was through making more
research regarding the topic of health care communication.
 Having a thematic review of the communication in the healthcare organization of NHS
is never accurate as it will be even better if a survey could have been done.
 It is never considered to be as effective in the association of the improvements in the
presentation to only utilize the information which is available on the websites.
 According to the feedback there are improvement which can be made such as the
introduction of different technologies which can bring better and more effective
communication to the healthcare organization.
 From the feedback it was able to be analyzed that the growth of the communication in
the organization directly resembles the management.

WHAT ACTIONS WILL BE TAKEN FOR SUGGESTING IMPOVMENTS
 During this practice of presentation of the business communication I was able
to identify the action which I would suggest NHS to take for better
communication.
 It would be very important for this organization to effectively incorporate
communication with the help of organization's mandatory training program.
 It was expected that the employees are able to communicate effectively so that
they can teach the organization regarding the mandatory training sessions.
 It is considered to be very important for the patients about the thoughts and
feelings which will help in engaging the empathetic listening.

REFERENCES
 Goggin, G. and Ellis, K., 2020. Disability, communication, and
life itself in the COVID-19 pandemic. Health Sociology Review.
29(2). pp.168-176.
 Perreault, M.F. and Perreault, G.P., 2021. Journalists on COVID-
19 journalism: Communication ecology of pandemic reporting.
American Behavioral Scientist. 65(7). pp.976-991.
 Sun, W., 2021. Introduction to the Special Issue:“Media and
Communication during the COVID-19 (Coronavirus) Pandemic”
Communication throughout the COVID-19 Pandemic: Challenges
and Hopes. Howard Journal of Communications. 32(5). pp.415-
420.