Business Communication: Analyzing Pandemic Issues & Solutions 2022

This presentation explores the impact of the global pandemic on business communication, focusing on potential issues and solutions. It discusses the importance of effective communication between employees and customers, referencing theories like interactional and linear communication. The presentation identifies emotional, physical, interpersonal, and perceptual barriers that companies faced during the COVID-19 pandemic. It suggests solutions such as providing safety equipment, implementing government guidelines, and offering vaccinations to employees. The use of digital platforms for employee engagement is highlighted as a key strategy. The presentation also includes a reflection on what went well, areas for improvement based on feedback, and actions to take for future enhancements, emphasizing the role of technology in maintaining customer relationships. The document concludes with a list of references.

Introduction1.
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COMMUNICATION DURING A GLOBAL PANDEMIC AND
THE POTENTIAL ISSUES

Background
Business communication is a process where different types
of data are shared between employees and customers or
between different levels of employees. In this process
various types of methods are utilized by company for
increasing the interactions between employee and customer
for long time. Due to the use of good communication
satisfaction level of top level management and customers
are effectively maintained towards lower level employees
for long time.

Linking the theories
The theory which is useful for maintaining the risk in
communication for long term are -
Interactional communication
Linear communication

Example solutions to the issues from real companies
The difficulties which is many companies during COVID pandemic are explained below-
Emotional barriers
Physical barriers
Interpersonal barriers
Perceptual barriers

Your own solutions to the issues
Firstly, it is necessary for TESCO management that they must provide quality and safety
equipments to workers for increasing their work efficiency in long run (Gölgeci, Karakas, and
Tatoglu, 2019).
Secondly, management of TESCO must effectively implement the government safety guidelines
in workplace area between workers for running their operational and service activities smoothly.
Thirdly, TESCO must provide vaccination doses to all categories of employees of workers
without any type of discrimination (Miller, Wiklund and Yu, 2020).
The main important strategy for reducing the communication barrier is use of digital platforms
for engaging the employees of various departments.

Questions and Answer

What went well in the presentation and why
From the analysis of above information I understand that in which way COVID pandemic effects the
performance and service activities of organization. Because delivering best service and product to
customers is a essential aspect for firm for enhancing their revenue in long term.

What improvements need to be
made according to the Feedback
In my opinion the improvement which is essential for organization and their
employees are use of updated technology and maintain good behaviour with
employees. When firm improved all these elements then work efficiency and
productivity of workers developed effectively. Due to this task, responsibilities and
roles of employees are finished in time in any situation.

What actions will you take to
make the suggested
improvements.
In final suggestion I want to say that as I mentioned above technology is highly
effective action for keeping good relationship with customers for long time. Because
with help of technology feedback of customers are timely received and analysed by
employees.

List of References
 Brown, D. M., Robson, A. and Charity, I., 2020. International Masters’ student perspectives of
team business simulations. The International Journal of Management Education, 18(3)
p.100268.
 Cai, Y. J., Wang, Y. and Zhang, J., 2020. Enhancing e-platform business by customer service
systems: a multi-methodological case study on Ali Wangwang instant message’s impacts on
TaoBao. Annals of Operations Research, 291(1) pp.59-81.
 Cheung, M. L., Pires, G. and Rosenberger III, P. J., 2020. Exploring synergetic effects of
social-media communication and distribution strategy on consumer-based Brand equity. Asian
Journal of Business Research, 10(1) pp.126-149.
 Faludi, J. and Gilbert, C., 2019. Best practices for teaching green invention: Interviews on
design, engineering, and business education. Journal of Cleaner Production, 234 pp.1246-
1261.