Communication Skills in Business: Models, Methods, and Presentation

This report provides a comprehensive overview of communication skills essential for business success. It begins by examining various communication models and systems used in businesses, emphasizing their role in establishing effective communication. The report explores different methods of business communication, including written, verbal, and non-verbal approaches, highlighting the benefits of both formal and informal communication channels. It also discusses the integration of technology in business communication and outlines the principles of effective communication, while also addressing common barriers that can hinder successful communication. Furthermore, the report delves into oral communication, analyzing different styles and methods for oral presentations and offering insights into delivering business information effectively in formal settings. A practical demonstration of written communication skills is provided through sample business letters and offer letters. The report concludes by emphasizing the importance of clear, concise, and well-structured communication in achieving business objectives.

Communication Skill for Business
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Table of Contents
Introduction................................................................................................................................3
Task 01.......................................................................................................................................4
1.1 The communication models and systems used in Businesses..............................................4
1.2 The methods of business communication............................................................................6
1.2 The benefits of formal and informal communication..........................................................6
1.3 Technology in Business Communication.............................................................................8
1.4 Principles of effective communication.................................................................................8
1.5 Barriers to effective communication....................................................................................9
Task 02.....................................................................................................................................11
2.1 Different styles and methods for oral communication.......................................................11
2.1 Classroom role and presentation feedback from the tutors................................................11
2.2 The presentation of business information orally in a formal situation...............................12
2.3 The Q&A session from presentation of business information...........................................12
Task 03.....................................................................................................................................14
3.1 The submission of written skills for business communication..........................................14
Conclusion................................................................................................................................17
References................................................................................................................................18
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Introduction
The report is prepared on communication for business. Effective communication is very
important for businesses. A communication model includes different components like sender,
receiver, communication channel, communication way, and so on. Businesses use
communication models to establish successful communication without any interruption. The
report divides into three sections including presentation and oral presentation, writing sample.
The demonstration of principles of effective communication is also in the report. An
organisation uses different kinds of models for communication in the business. A
communication model includes different components like sender, receiver, communication
channel, communication way, and so on. The models and systems of business communication
are also in the report. At the very least, the demonstration of writing skills in the report.
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Task 01
1.1 The communication models and systems used in Businesses
The presentation is on communication for business.
A communication model includes different components like sender, receiver, communication
channel, communication way, and so on (Ahmed, 2017). Businesses use communication
models to establish successful communication without any interruption.
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An organisation uses different kinds of models for communication in the business. A
communication model includes different components like sender, receiver, communication
channel, communication way, and so on (Boissy, 2016). Businesses use communication
models to establish successful communication without any interruption. Here is present the
communication model of Shannon and Weaver.
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The communication system is another important component of business communication. An
organisation has to choose the communication system very carefully according to the
structure of the business (Coffelt, 2016). A communication model includes different
components like sender, receiver, communication channel, communication way, and so on.
Businesses use communication models to establish successful communication without any
interruption.
1.2 The methods of business communication
An employee of the organisation can communicate with people in different methods. Here
present the form of written communication, verbal communication, and non-verbal
communication. Written communication refers to communication through writing from one
person to another (Fiannaca, 2017). The ways of written communication are letters, memos,
and so on. On the other hand, Verbal communication refers to communicate with the spoken
word. Moreover, Non-verbal communication indicates communicating with people through
eye contact, facial expressions, gestures, and so on. These methods are used in businesses
(Gabay, 2019).
1.2 The benefits of formal and informal communication
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Now, Let’s see the benefits of formal and informal communication of the business. Formal
communications indicating communicating are through official channels. Examples of these
are letters and official meetings and reports (Moore, 2018). Besides, informal communication
refers to communication that is multi-dimensional. This communication has clear content
which is very important for businesses and an organisation can give future references, by
using formal communication are the benefits of formal communication. On the other hand, an
organisation can broadly give an explanation to the subordinates through informal
communication, and businesses can quickly expand any information through informal
communication are the benefits of informal communication (Norouzin, 2016).
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1.3 Technology in Business Communication
Technology is used in every sphere in businesses. Besides, businesses rely on technology like
most of the written communication of business is done by email, memos, and so on. These
are the example of technology (Ozmen, 2016.). Technology is used in different kinds of
business communication like non-verbal, messages and so on.
1.4 Principles of effective communication
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An organisation has to maintain some principles to establish communication. An effective
communication refers that hat communication in which the receiver is able actually what the
sender wants to covey (Pal, 2016). Here is present the principle of effective communication.
An organsiation has to must maintain clarity of idea, proper language, attention and
consistency, appropriate time, adequacy, while conducting a communication. And, at the very
least, the organisation has to ensure feedback.
1.5 Barriers to effective communication
Sometimes, businesses face barriers to place effective communication. These barriers can be
physical barriers, language barriers, cultural barriers, and so on. Here is present the six kinds
of barriers (Sanina, 2017). An organisation has to overcome these barriers to establish
effective communication.
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The overall discussion is on communication for businesses. Business communication skills
refer to the Skill in which an employee conveys with another person associate with business.
The overall discussion on business communication (Sanina, 2017). First of all, the model and
system of communication in business are demonstrated. Then, the other features of business
communication are shown.
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Task 02
2.1 Different styles and methods for oral communication
Oral communication is one of the popular forms of business communication. This
communication refers to communicate with people through the mouth (Tsoh, 2016). For
instance, conversation on telephones, speeches, and so on. There are major four types of oral
communication. They are discussed below-
 Manuscript: Manuscript refers to the handwritten composition. The manuscript is
one of the famous ways of oral communication (Ahmed, 2017). A speaker often
prepares a manuscript for presentation. Manuscript helps a speaker to give a fluent
presentation. A well-planned organised and rehearsed speech is always welcomed by
the audience.
 Memorized: An oral communication can be done through memorized speech.
Sometimes, employees memorised their speeches for presentation. But, the speaker
should be careful about the audience that they should not feel boring at the oral
speech
 Extemporaneous: Another famous way of oral communication is extemporaneous. It
means giving a presentation without any preparation (Fiannaca, 2017). This way is for
the person who has better skills at language and word. Otherwise, the objective of the
presentation will be failed.
 Impromptu: Many employees give their presentations in an impromptu way. It
means the speech of the speaker does not plan, organise and rehearse. It is not the
proper way of giving the presentation. An unplanned and unorganised presentation is
not being welcome by the audience. They will be disappointed.
2.1 Classroom role and presentation feedback from the tutors
A presentation can give different ways. The major methods of oral communication are
manuscript, memorised, extemporaneous and impromptu. Presentation feedback is very
important for the speaker. It helps them to improve their presentation.
The classroom and the tutors play a very important role in oral communication. A speaker
can give his or her speech in these four ways (Fiannaca, 2017). If a speaker gives his speech
by seeing on the manuscript, the feedback of the audience will not be good. Because it is not
the proper way of presentation. Besides, a speaker can also give a presentation in an
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impromptu way. If the speech of the speaker is not properly organized, the audience will be
not satisfied. Before giving a speech, a speaker should be properly prepared. In this process,
the classroom and the tutors paly a crucial role.
2.2 The presentation of business information orally in a formal
situation
The oral presentation in the workplace is very important for the employees. It gives the
chance to the employee to show off the work that has been done by him or her, prove her
value to the company, When an employee gives a presentation in front of whether the
department or the whole world, the presentation should be geared up (Moore, 2018).
A formal business presentation is given through Powerpoint slides that can help the audience
to follow the speaker, and also includes some questions to interact with the audience. A
formal presentation is deemed to be incomplete without the interaction of the audience. The
speaker can also add a question and answer session at last of the presentation.
The speaker should be ensured the presentation should be informative. Before giving a formal
presentation, the speech of the speaker should be properly organised, arranged, and planned.
Rehearsal is very important for oral presentation (Ozmen, 2016). It increases the confidence
level of the speaker. Realistic and concrete examples make a presentation stronger. Visual
and audio make a presentation more interesting.
Tutor feedback of the presentation: The feedback of the tutor about the presentation is very
important for the learners. The tutor will give feedback on presentation slides and styles. The
presentation content and self-introduction the other concerns that matter for the tutors. The
speaker must ensure the clarity of the presentation that will help the audience understand the
core message of the presentation (Pal, 2016). The clarity of giving speech another concerning
matter for the speaker. A speaker has to maintain some basic elements of a presentation. A
speaker should give more effort to make the presentation interesting.
2.3The Q&A session from presentation of business information
1. Question: How do you deal an irate customer?
Answer: Firstly, I will introduce my self and acknowledge his distress. Then, I will
ask apologize and show empathies. Finally, I will try to fulfil his demands.
2. Question: What do you say to a rude customer?
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Answer: To deal with a rude customer, I will say “ I am sorry to say that I understand
your concern, but Sir, we can’t bear these kinds of words that you are using now.”
3. Question: How do you deal with a difficult customer scenario like the customer is
unhappy with service?
Answer: At that moment, I will apologize to the customer first and show empathise.
Finally, I will try to fulfill his demand.
4. Question: How do you increase the business performance level?
Answer: As an employee of the organisation, I will try my best to increase the
performance level of the organisation. I will do my work properly. Moreover, I will
put emphasis on increasing customer satisfaction.
The tutor feedback on a responded question from the presentation: The presentation is
on the business information. The feedback of the tutor about the presentation is very
important for the learners. The tutor will give feedback on presentation slides and styles. The
speaker has to give a formal presentation on business information (Moore, 2018). At the last
of the presentation, there are also present question and answer sessions. The audience asked
the speaker about how he deals with different customers scenario. The speakers answer them
very smoothly. The tutor is happy with the speaker. The speaker points out some special
elements that can help an organisation to increase its performance of the organisation.
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Task 03
3.1 The submission of written skills for business communication
The business letter-
Tesco Department Store
12202 Sunset, Strip
England
June 03, 2021
AB Bank
1227, London
Attention: Mr. Harry Porter
Gentlemen and Ladies
Subject: Ms. Harmione Account #34 34556
We would like to inform you about Mr. Harry Porter doesn’t have connect with us. The
balance on Mr. Harry’s account $456 is now 40 days past due; and, although we have sent
him four statements and three letters, we are unable to collect his debt.
From his enclosed file, we get to know about your reference. We trust you, as we did
before. Please inform us that help us to collect his debt.
Truly yours,
Tesco Department Store
Robert Pattison
Loan Collector
MF/WG
Enclosure
Cc Ms. Ginny Weasley
Figure-01: The business letter (Self-made)
The offer letter-
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ABC LTD
London, 12200
May 26, 2020
Mango Cod Ornaments Ltd
95 Street road
Wales, 3456
Attention: Sales Department
Dear sirs
I have seen your ad in the XYZ of Monday, May 15, and would like to offer the following
products.
Size GRT-30” eagle with an arrow, copper. $45.67
I would like the products sent to the above address by parcel, post, and charged, with any
applicable sales tax and handling costs to my VISA account (number 098 565467 987
expiration date 12/20)
Your truly
Mr. Hasan
Figure-02: The offer letter (self-made)
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E-mail
To: Robert Pattison< [e-mail]>
From: Ima Dawson< [e-mail]
Sent: 11.00 am, Monday, 24 April 2020
Subject: Guest Lecture
Dear, Mr. Pattinson
The member of the ABC of want to spend a session on “Proposed Changes in the
Financing of Medicare.” For this reason, I want to go in you club and give presentation on
it with core of my heart.
The member of the ABC club will do their get together on Friday at London Bridge. After
the party, they desire to attend the session. Moreover, I will inform you regarding my
schedule about attending the meeting.
This is a great opportunity for me to spend some time with you.
Faithfully
Ima Dawson
Event Manager
Hm/Bm
Figure-03: E-mail (Self-made)
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Conclusion
The main objective of the report is communication for businesses. Effective communication
is very important for businesses. A communication model includes different components like
sender, receiver, communication channel, communication way, and so on. Businesses use
communication models to establish successful communication without any interruption. The
report divides into three sections including presentation and oral presentation, writing sample.
The demonstration of principles of effective communication is also in the report. An
organisation uses different kinds of models for communication in the business. A
communication model includes different components like sender, receiver, communication
channel, communication way, and so on. The models and systems of business communication
are also in the report. There is also a question and answer session on the oral presentation in
the report. And, at the very last of the report, the demonstration of writing skills of business
communication.
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References
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communication barriers between physicians and immigrant patients: A systematic review and
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Boissy, A., Windover, A.K., Bokar, D., Karafa, M., Neuendorf, K., Frankel, R.M., Merlino,
J. and Rothberg, M.B., 2016. Communication skills training for physicians improves patient
satisfaction. Journal of general internal medicine, 31(7), pp.755-761.
Coffelt, T.A., Baker, M.J. and Corey, R.C., 2016. Business communication practices from
employers’ perspectives. Business and Professional Communication Quarterly, 79(3),
pp.300-316.
Fiannaca, A., Paradiso, A., Shah, M. and Morris, M.R., 2017, February. AACrobat: Using
mobile devices to lower communication barriers and provide autonomy with gaze-based
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acute-care physicians at public general hospitals. Qualitative health research, 29(13),
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Moore, P.M., Rivera, S., Bravo‐Soto, G.A., Olivares, C. and Lawrie, T.A., 2018.
Communication skills training for healthcare professionals working with people who have
cancer. Cochrane Database of Systematic Reviews, (7).
Norouzinia, R., Aghabarari, M., Shiri, M., Karimi, M. and Samami, E., 2016.
Communication barriers perceived by nurses and patients. Global journal of health science,
8(6), p.65
Ozmen, F., Akuzum, C., Zincirli, M. and Selcuk, G., 2016. The communication barriers
between teachers and parents in primary schools. Eurasian Journal of Educational Research,
16(66), pp.27-46.
Pal, N., Halder, S. and Guha, A., 2016. Study on communication barriers in the classroom: A
teacher’s perspective. Online Journal of Communication and Media Technologies, 6(1),
pp.103-118.
Rani, K.U., 2016. Communication barriers. Veda’s Journal of English Language and
Literature, 3(2), pp.74-76.
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Sanina, A., Balashov, A., Rubtcova, M. and Satinsky, D.M., 2017. The effectiveness of
communication channels in government and business communication. Information Polity,
22(4), pp.251-266.
Tsoh, J.Y., Sentell, T., Gildengorin, G., Le, G.M., Chan, E., Fung, L.C., Pasick, R.J., Stewart,
S., Wong, C., Woo, K. and Burke, A., 2016. Healthcare communication barriers and self-
rated health in older Chinese American immigrants. Journal of community health, 41(4),
pp.741-752.
van der Vleuten, C., van den Eertwegh, V. and Giroldi, E., 2019. Assessment of
communication skills. Patient education and counseling, 102(11), pp.2110-2113.
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