Reflective Report on Business Communication Skills (Module 1)

This reflective report details the development of business communication skills through a module on the subject. It utilizes the Gibbs reflective cycle to analyze the learning journey, including descriptions of experiences, feelings, evaluations, conclusions, and action plans. The report covers the importance of business communication, the process of communication, barriers, and solutions. It also explores the development of presentation skills, confidence, and the application of communication principles in various scenarios. The student reflects on their initial nervousness and the skills gained, including techniques for creating effective PowerPoint presentations and improving communication styles. The report concludes with a plan for future communication and addresses areas for improvement, such as written and visual communication skills, through further reading, workshops, and practice.

Business Communication
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Table of Contents
Reflective Report. ...........................................................................................................................3
REFERENCES................................................................................................................................6
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Reflective Report.
In the process of completing this module and researching for the power point
presentation various skills were developed within me. I learnt good business communication
skills throughout and discovered different practices of emotional intelligence. Communication
plays a very vital role in the day to day life as I have developed the communication skills for the
better purpose of the business in which being intellectual is a priority (Knight, 2020). Prior to
doing this module and researching for the power point I was not fluent in communication within
the organization and have to face many challenges while communicating to colleagues and other
authorities but after the learning I have gained and developed better business communication
skills which now helps, me throughout the working process of any department. To explore the
learning journey Gibbs reflection cycle is being used in the following ways:
Description: When I was doing the module and researching about good business
communication for the purpose of making power point presentation. I learned the basics of
communication and business communication (Adeani and et.al.,2020). Also, I found out various
reasons why is business communication important in the workplace. The complete process of
communication was also known which included sender, encoder, message, channel, receiver,
decoder, feedback and also there are certain noise when communicating. Also, during the
research, the impact of business communication at the workplace was discovered such as it
builds effective team, promotes innovation, encourages strong management and boost the growth
of business. I knew some barrier to effective communication such as cultural barrier, technical
barrier etc. but some I discovered while doing this research such as inadequate knowledge,
ambiguity, difference in perception, distraction. Also, I find out the solution for overcoming the
barriers to communication. During this journey of learning I came it know about various
effective business communication skills.
Feeling: Before starting this module and research I was very keen to know about
business communication and various elements of it. I was also little nervous as I was not so good
at making the power point but as I was making I get to know many things and also I took help
from online sources which helped in working smoothing.
Evaluation: I learnt presentation skills by making power point presentation and also
developed certain skills in me too. It built my confidence as after learning it helped to interact
freely and confidently to others, I feel very confident and positive as I have learned the
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communication skills of business. Not only in business the communication skills are a part of
life and helps in different activity in regular life as well. While making the power point
presentation I started developing new techniques that how to format the slides and to keep the
slide well presentable. Managing the slides at the same time was quite a difficult task but with
time I managed and developed the skills to handle it (Wain, 2017). In the first place I was unable
to operate the presentation but now with experience I have gained the knowledge to fully operate
it and speak confidently without looking into the slides. I also learned various ways to improve
the communication styles such as the message must be transparent and when communicating
focus should be on authenticity and be self-aware about what is being communicated.
Conclusion: If in the future I have to communicate among the colleagues or subordinates
I would be more confident and also present the power point in a very effective way. In case the
information is very important and it has to be transmitted to the upper authorities I will make
sure that it is in written format and the message will carry all the important details and
information which makes the message meaningful and complete.
Action: During the journey of this module I learnt that I lack certain skills such as
written communication skills and visual communication skills. I also not very confident in
giving the presentation and making the same. I had incomplete knowledge about different tools
of the power point presentations. So to deal with my weakness I started reading more books and
articles. I also joined workshop for 1 week which improved my visual communication skills. I
also attended 3 days’ online lecturers to get a thorough knowledge about all the tools of power
point and its usage. I also started making presentations regularly to become perfect in making
and presenting the presentation to a larger number of audience.
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REEFERENCES
Books and journals
Adeani, I.S and et.al.,2020.Using GIBBS reflective cycle in making reflections of literary
analysis. Indonesian EFL Journal (IEFLJ). 6(2). pp.139-148.
Knight, M., 2020. The Communication Skills Employers Value.
Wain, A., 2017. Learning through reflection. British Journal of Midwifery. 25(10). pp.662-666.
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