ATHE Level 5 Business and Management: Communication Analysis Report

This report, prepared for ATHE Level 5 Business and Management, analyzes various aspects of workplace communication. It examines how a society's assembly impacts communication within organizations, considering both formal and informal interactions influenced by company structure and culture. The report then identifies the impact of different management and leadership styles, including authoritarian, laissez-faire, coaching, and collaborative approaches, on workplace communication, highlighting their respective advantages and disadvantages. Furthermore, it explores the role of technology in modern workplace communication, emphasizing the shift from traditional methods to digitally-connected environments and the importance of effective communication strategies. The report also discusses the importance of effective communication in building employee confidence and fostering a productive work atmosphere.

ATHE Level 5 Business and Management
DONE BY LUAY FAISAL
TUTOR: MR. ASHISH.A
ACTIVITY 2

2.1
Enlighten how a society’s assembly could
the impact upon workplace communication
Inside organizations, contact exists both officially, such as through written rules or employee
memos, and confidentially through employee intertubes. How the institution is organized affects
all of this contact, whether it goes through stages of business authority or specifically among
colleagues.
Communication is important.
Within an entity, both formal and informal interactions may flow in a particular direction. This is
often regulated by the structure and culture of the company. You may, for example, convey
policies from upper management.
At the same time, you can explicitly or implicitly preclude any information sharing of official risk
management among workplace peers. For successful communication, enterprises need a
functional balance; for example, too much decision-making may cause them to tune out
messages.
Using External Communication to Engage Stakeholders
You interact with external stakeholders or markets, such as the media, consumers, and
government regulators, on behalf of your company. These communications serve to establish
image for the company. You are having conversations with the media aids in the creation and
preservation of an image, while engaging with clients aids in the production of branding, trust,
and customer retention.
The nature of a company has a significant impact on how external audiences perceive it based
on its correspondence. For example, if a customer service intake employee is not given the
authority to make a simple push to address a customer problem.
Organizational Structure of Functions
A strict hierarchical organizational structure is often used to describe the organizational chart.
This form of arrangement can be seen in the use of an employee organizational map. There are
no ambiguous rules and guidelines in this arrangement since it specifies who workers report to
directly, with one managing partner, such as the CEO.
This framework is especially useful in times of crisis or other situations where an entity needs to
control contact both internally and externally by gatekeepers. If those systems are not flexible,
it can also inhibit positive material situationally.

Organizational Structure Is Flat
Flat organizational structures, also known as horizontal structures, are most common in smaller
businesses where the prominent leader or CEO has clear lines of contact with all employees.
Since there are fewer middle management workers, there are no gatekeepers to monitor
details. This structure provides for unrestricted internal and external contact, as well as
providing workers with access to pertinent information. It may also be dangerous if anonymous
workers talk to the media or know about product creation leaks to the press.
Effective communication builds employee confidence.
Simple, transparent, and efficient communication will promote a sense of openness in your
company, which fosters employee trust at all levels. Whereas keeping workers in the dark can
lead to frustration, tension, and a sense of job insecurity, open and honest communication can
make them feel respected and trusted. Open communication may help alleviate feelings of
insecurity and apprehension about the company's condition, resulting in a more productive
work atmosphere and employees who feel comfortable and protected.
Examine the Functional Structure once more.
The functional organizational structure is perhaps the most prevalent in all types of companies.
Employees are classified by role or department in this system. They are accountable to a
superior, who reports to the boss.
Employees can feel cut off from the boss as a result of this corporate structure's contact effect.
They are supposed to report to their boss, as the hierarchy clearly indicates.
Liberalizing the framework of the contact process while also upholding the store managers'
influence might be a solution.
Relationships are significant.
On a technical and social level, effective communication is critical for establishing relationships
between staff members and between levels of employees. Employees will feel safe to share their
ideas in an open communication environment, and you will benefit from your team's shared
expertise in developing creative solutions. Employees are less likely to feel alone when they
communicate with one another, which promotes cooperation and a more collegial environment
in the workplace. Employees are better able to trust one another and collaborate more
efficiently when their relationships are good.
Examine the Divisional Structure once more.
On paper, the divisional organizational structure seems to be somewhat similar to the
functional organization. Executives are organized into divisions and respond to a supervisor,
who relates to the CEO. The critical point is that each grouping has a great deal more control

over the economy such as investment capital. Companies that are experiencing rapid growth
may change their clusters to represent geographical locations.
As a function of this communication configuration, employees tasked to do the same role but in
different departments will consider the postseason wall as a shield and connect extremely
rarely.
(yourbusiness.azcentral.,2021)
2.2
Identify the impact of different management and
leadership styles on workplace communication
The methods and behaviour of administration can have a bearing on a side's performance and
productivity, as well as the entire society. Most people will conclude that executives who effectively
leverage features for evaluation and mobilize staff around goal scorers achieve better results than
those who withhold feedback or provide little motivation to their employees. The leadership style of
a manager may also affect employee involvement. However according Responsibility of collecting,
managers responsible for 70% of job performance and can have a significant impact on customer
retention to their employment and the company.
Management Style: Authoritarian
An authoritarian leadership style focuses on an individual's position of power and authority in
just an organization. Clients that operate with approval typically perform responsibilities and
marketing strategies with little room for debate or interrogation, which, if not executed
properly, may help stay underworked, underrated, and inferior. Authoritarian management can
also have a detrimental effect on employee attitude. So according to one study, an
authoritarian regime in the workplace resulted in more negative employee behavior such as
theft, personal email scanning, and vacation use.
Even though maintaining an authoritarian style of leadership can negatively impact job
satisfaction and engagement, it is almost always necessary. In situations where accidents or
facilities breakdown are common, such as hospital treatment rooms or nuclear plant systems,
compliance orders must be consistently applied. An authoritarian style can help ensure that
staff follow laws and regulations and instructions on a routine basis in such circumstances.
Management Style: Laissez-Faire
However, there is another style that is much more hands-off. A leader who employs a laissez-
faire company culture believes that they possess the necessary skills, abilities, and judgement to
carry out goals without a great deal of direct oversight. Consciousness players and coaches who
perform with a great deal of confidence generally prefer this type of president.

While this leadership style encourages employees to be creative, communicate, and take risks, it
may backfire in the marketplace if used infrequently or in an environment where individuals
must be closely monitored. Customers who are new to their career or who are already used to
more hands-on implementation can be scared and irritated by a laissez-faire management style.
Management Style of Coaching
Coaching success relies more on performance growth and offering tools to help students
achieve academic success. Leaders who mentor their employees in order to improve their
performance provide them with the inspiration, incentive, and guidance they need. Mentored
representatives use one-on-one involvement of employees to promote, give feedback, and
suggest changes, which can make employees feel more confident and retain their jobs.
While this type has many benefits, this one has a number of drawbacks. Workers are
responsible for managing day-to-day operations, which can restrict strong chance and time. It is
a fantastic option to approach if you're diligent about all of this! It is also worth mentioning that
coaching employees necessitates first building a friendship with them so that the advice isn't
misinterpreted as judgment or defensiveness.
the Structure of Flatarchy
Flatarchy derives its characterized by the fact that it elongates out a typical hierarchy and
bosses, giving employees a lot of influence. Employees can still work in a traditional model, but
a smartphone games requires them to "shift off" from their daily responsibilities and work on a
groundbreaking tool.
The impact of this hierarchical system on connectivity, of course, varies. In a flatarchy, officers
can develop a secretive approach regarding their work, marginalizing coworkers on the
"common end."
Management Style: Collaborative
In a cooperation collaborative model, the accessible open communication within and between
individuals is promoted. Strategic planning can have many advantages, namely product efforts
and the tearing down of organizational structures, so collaboration can be critical in trying to
grow a national identity and a population that embraces change. A collaborative boss listens to
employees' opinions and suggestions before making any decisions, but also depends on
community decisions, which gives students a chance of engagement and motivation.
Even though a group managerial style can actually bring employees together and cultivate a
productive meaning of partnership in the workplace, it can also lengthen the time it will take to
think critically. During times of hardship, when a particular person's rapid, destructive behavior
is more appropriate, this successful leadership may have a serious consequence.
Depending on the corporate culture, company goals, and authoritative and expectations,
various organizational methods may be effective at specific stages.

Knowing and understanding how to apply a particular variety of methodologies in a number of
contexts at function are more productive. Leadership development, which teaches members
how to encourage, motivate, and encourage employees to reach their full capabilities, is an
essential first step in helping them develop their knowledge and expertise.
(Eaglesflight,2020)
2.3
Analysis the character that knowledge plays in
Supportive workplace communication
Workplace communication is no longer the same as it was 10 ages ago. The existences of
messages, phone demands, and emails are gone, and a digitally linked office room has taken
their place. This guarantees near-constant reliability and reviews. Office communication
network has been praised as well as tolerated, but when used properly, it can be an important
part of enhancing organizational communications.
Today's Workplace and Office Communication Technology
It was not even decades back that when an executive left the building, they were cut off from
the workplace's happenings. Communications at labor and after we come home from effort has
profoundly transformed as a result of advances in office mobile technology.
In reality, today's employees expect to be connected and have access to technology. Youngsters
make up more than one-third of the US employees, manufacture it the leading population in the
workforce today. This generation has grown up with modern expertise and embraces it in the
factory. They're also skilled at using emerging tools to enhance communications.
“The prospects technological innovation are immense, from promoting collaboration across
detachments to using modern numerical explanations in the workroom, and it is the adolescents
of the youth of today who realize this and are equipped to leverage its complete capacity,” said
Gabriel de Diego Zori, Telefónica's HR planning and development chief.
Organizations have responded to marketers' technological skills and comfort. With the advent
of video conferencing conferencing, even telephone is now becoming obsolete. Since much of
our effort is hoarded in the mist rather than in a load on racks, printers become dirty.
Furthermore, this connectivity fosters versatility. And according to Occupational outlook
Handbook, 23% of Foreign businesses changed jobs at least part of the time in 2017, a figure
that would have been impossible at the beginning of the century.
Effective Communication in the Workplace

According to research, poor organizational communication costs businesses on average
$420,000 a year. As a consequence, good communication is crucial to a company development.
There are certain principles of efficient communication that hold true regardless of the medium
used in the workplace. Any form of communication has five components: The sender is the person who is responsible for delivering the message.
 Body language and sound are examples of nonverbal communication.
 The recipient is the one who hears the text.
 The mode of distribution is: The manner in which the message is delivered
 The following is the content: The details that must be disseminated
Once it arises to work communication, the correspondent must deliver a detailed memorandum
using the most appropriate transport process. The recipient must then correctly interpret the
message. When the sender is transparent, precise, and personal, the most successful
communication is facilitated. The receiver must pay attention, interpret the context correctly,
and seek clarification where necessary. Finally, all of this must be accomplished using the most
effective distribution system available.
Using Technology to Enhance Workplace Contact
While technology can obstruct communication when used incorrectly, when used correctly, it
can enable relatively reliable and direct communication.
”We've grown used to using a tool for almost everything, but then that makes a huge difference
of contextual flipping and spending energy trying to recall what you're doing when you moved
from one to the other to do the next stuff you did till the next activity you should have to do,”
Anna Pickard, a creative director at Slack, said.
Employees from all over the world are being brought together.
Services like Skype, Slack, and other common networks effectively protect teams together as
more people have worked independently at least in the long term and as more businesses have
several headquarters. Standing able to get on a video phone conversation and hash things out
with a classmate halfway around the world is not only amazing, but it also reduces the risk of
lack of communication, which can be expensive in terms of time and resources.
Interactions are being recorded.
Teams can benefit from chat logs that can be referred to at a later date. Teams may now easily
scroll up to see what they addressed with managers and colleagues days ago, rather than
relying on recollection of phone calls or meeting notes.
Project Management

Leaders may use technologies like Basecamp and other project planning to create a central
center of project operation that anyone can access from anywhere. This helps than this to keep
track of programs, see what's starting up at some point, and keep track of feedback and
concerns in one place.
(cmswire,2020)
REFERENCES:
1) Online, P., 2021. Using Technology to Improve Communication at Work. [online]
CMSWire.com. Available at: www.cmswire.com/digital-workplace/using-technology-to-
improve-communication-at-work [Accessed 18 March 2021].
2) Wright,J, 2021. How Management Styles Affect the Workplace. [online] Eaglesflight.com. Available at:
www.eaglesflight.com/blog/how-management-styles-affect-the-workplace> [Accessed 18 March 2021].