Business Communication Report: Hilton Hotel Analysis and Discussion

This business communication report provides a comprehensive analysis of the role of information technology in business success and failure, focusing on the Hilton Hotel. The report reviews literature on IT's impact, ethical and social issues within the hospitality sector, and different networking technologies. It identifies the benefits of IT, such as improved productivity, reduced communication costs, and competitive advantage, while also acknowledging drawbacks like potential hacking and high investment costs. The report examines ethical challenges like employee dishonesty and poor training, and social issues like diversity and cultural differences. The analysis and discussion section explores strategies for managing workplace ethics and corporate social responsibility. The report concludes with recommendations for leveraging IT to enhance business operations and address ethical concerns. The report covers the importance of networking technologies for effective communication.

Business communication

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
LITERATURE REVIEW................................................................................................................3
1. Identifying the role of Information technology in success and failure of business ..............3
2. Ethical and social issues that pertains to running a business..................................................4
3. Identifying as well as differentiating between different types of networking technologies...5
ANALYSIS AND DISCUSSION...................................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
During last few years there has been great advancement in technology which has
completely changed the way of doing business. In highly competitive business environment
success and growth of companies is dependent on the way they use technology in their business
operations. In context of information technology, it has brought the positive improvement in the
manner an organization stores, retrieve, transmits and manages the business information.
The report of have focus on analyzing the perception of different scholars and authors
about role of information technology in success and failure of business in Context of Hilton
hotel. It is multinational American organization operating business sin Hospitality sector. Study
will emphasize on identifying the social and ethical issues pertaining to running business.
LITERATURE REVIEW
1. Identifying the role of Information technology in success and failure of business
According to the view Beldona, Schwartz and Zhang,(2018), Information technology can
be considered to be as most crucial factor which assist an organization in bringing successful
changes in business procedure which is important in order to achieve success. The author argues
that Fong, Chan, Law and Ly, (2018), information technology as well as procedure can be
considered to be as new industrial engineering which could bring drastic improvement in the way
business operates. According to the thinking of Navío-Marco, Ruiz-Gómez, and Sevilla-
Sevilla(2018), who states that Information technology is all about storing, manipulation,
distribution and processing of data.
As per the opinion of Alsetoohy and Ayoun (2018), Information Technology has
significant role to play in engineering process in context of hotel industry. The author Fong,
(2018) argues that , Information technology plays crucial role in bringing successful change in
Hilton hotel. It can not be utilized as a tool for implementing business procedures. According to
the perception of Guerreiro (2018), Information plays significant role in facilitating innovation
which is very much essential in order to drive business success. The author has also stated that,
information technology has provided company with the tools which can be utilized by them in
order to resolve complex problems which important to be eliminated in order to achieve success.
According to the research conducted by () on 20 hotels results of which reveals that role which
has been played by Information technology is that it has helped management in making better

decisions. As the author states that by utilizing Information technology, management in an
enterprise can engage stakeholders and take suggestions or feedback from them. The author
argues that information plays important role in improving marketing activities. Information
gathered using information technology assist an organization in identifying the needs and
demands of customers. It supports business entity in identifying the right target audience. The
overall marketing covers public relation, advertising, promotion and sales which have great
effect on business success and growth.
According to the perception of Ettinger, Grabner-Kraeuter and Terlutter, () , Information
technology enables employees to easily assist the data or information when required. In context
of Hilton hotel, Information technology has assisted business entity in improving customer
services. Management in an organization has provided front line staff with information
technology so that they can easily resolve the issues faced by customers. As per the view of
Perez-Aranda, Guerreiro and da Costa Mendes, 2018, information technology plays significant
role in securing the business data or information which further assist in eliminating the threat to
business. The author also states that Information technology provides management an ease in
analyzing as well as monitoring trends which is very much essential in context of decision
making. According to the survey conducted by (), Information technology plays crucial role in
value creation, The author argues that important function of information is to manage flow of
data within an enterprise which is very much necessary ion order to drive firm towards success.
2. Ethical and social issues that pertains to running a business
According to the view of Epstein, (2018), ethical issues can be referred to a situation
where manager in an organization require selecting the best alternatives by making evaluation of
wright and wrong. The author Turker,(2018) argues that ethical issues in context of hospitality
sector is basically challenges which occurs in cash based and people intensive sector.
Study conducted by Goh, E. and Kong,(2018), reveals that hospitality sector is suspect-
able to all sorts of dishonesty by those people who are not provided with sufficient pay. The
author also states that frequent cash transactions with part-time employment provide workers
with opportunity to conduct unethical activity. According to the view of Kasliwal and Agarwal,
(2019), poor training to employees is considered to be as a root cause of low ethical standards.
As per the report of London time, It has been found that the fake online reviews are written by

owners of the hotels and managers. In context of Hilton hotel, an organization have to face legal
issue in context of theft of trade secrets. According to the view of Epstein, (2018), managing the
ethics at workplace is considered to be as the major issue faced by organization. As per the
perception of Navío-Marco, (2018), the hospitality industry in UK faces various ethical issues
which includes hiring of illegal immigrants and underpaying employees. According to the view
of Alsetoohy,(2018), due to continuous change in the trends, taste and preference, hospitality
industry is facing issue in meeting the needs as well as demands of customers. For instance,
consumer market trends shift towards ethical consumption which has lead to the decline in sales
and profitability of firm. The author Beldona, (2018) argues that increase in poverty and unequal
distribution of income has lead to the decline in the demand for products or services offered by
organization. As per the perception of Murphy(2018 ), due to increase in globalization as well as
cultural diversity companies operating business in hospitality sector is facing issues in hiring
more talented and skilled workforce. In addition to this, Increase in diversity as well as
multicultural backgrounds in the hospitality industry makes ethical issues even trickier. The
author argues that safety and security related social issues are faced by the hospitality sector in
UK. According to the opinion of Goh, (2018), business entities in hospitality industry have to
face social as well as ethical issues due to the culture of harassment within the industry. The
author Turker, (2018)argues that poor training to employees can be the root cause of ethical and
social issues.
3. Identifying as well as differentiating between different types of networking technologies
Networking technology can be defined as the medium which can be utilized by Hilton
hotel in order to connect with people without any geographical restrictions as well as limitation
of time. It can be considered to be as a utilization of connected system either through optic
cable, satellite, wireless connections to relay various data, communication and resources in
world-wide. Networking technology utilities built infrastructure for relying information either
via communication through internet networking, voice calls etc.
The different types of networking technologies are end as well as intermediary node and
Link technology.
End node technology such as laptops, mobile phone, ATM, computer desktops etc. are
utilized by human beings. This type of networking technologies might not be directly operated
by humans, but they terminate a network connection. End node are the sinks and sources of

network data. On the other hand, intermediary nodes are accountable for transferring information
or data across a network from one end node to another. Few intermediary nodes are switches,
bridges, routers, communication satellites, application gateway and inter network etc. Whereas ,
role of link technology is to transform one or more series of signals across a medium in such a
manner that reliable information can be received by receiver.
LAN that is local area network, is a data communication network which connects various
terminals within geographical area. Example of LAN networking technology are Ethernet . It is
most popular and commonly used LAN technology. Ethernet is easy to implement as well as
maintain.
Wide area network covers wide distance. For instance, virtual private network is most
popular technology which commonly utilized public switch network. The other networking
technologies used in WAN are SONET, ATM Etc.
Scalability is the major difference between LAN and WAN. Loan covers only specific
geographical area. On the other hand WAN covers multiple cities, even countries and continents.
Metropolitan Area network, it interconnects user with computer resources in particular
geographical region.
Basis LAN MAN WAN
Scalability Cover specific
geographical area
It covers wide regions
that is cities .
WAN covers wide
area. It connects
nations together.
Speed High Medium Low
Design and
maintenance
Easy Difficult Difficult
Ownership of network Private Both public and
private
Both public and
private
Meaning LAN connects group
of computers in
particular geographical
region.
MAN covers wide
area such as towns
It connect local
regions with countries.
For instance internet

In context of Hilton hotel, an organization can implement LAN as it is easy to install and
maintain.
ANALYSIS AND DISCUSSION
It has been analyzed from the above that information technology has significant role to
play in driving an enterprise towards success. The other fact which has been analyzed is that
important role of information technology is to manage flow of data within an organization. It
has been analyzed that the major issues faced by Hilton hotels is in managing the ethics at
workplace. According to the view of Murphy and Murphy,(2018), managing the workplace
ethics can be resolved by providing an appropriate training to employees. As per the opinion of
Alsetoohy and Ayoun(2018 ), specific issue can be resolved by developing the good working
environment in an organization. The author argues that Lei, Kirillova and Wang(2018 ),
workplace ethics can be managed by implementing policies and code of conduct. It has been
analyses that Hilton hotel in facing the social issues, as business entity has failed to fulfill its
corporate responsibility. According to the perception of Jung, Tom Dieck and Chung (2018), it is
required by an organization to integrate corporate social responsibility in its business operations,
as this tactic will assist an enterprise in eliminating social and ethical issues.
It has been analyses that the various benefit which Hilton hotel can gain by investing in
information technology are improved productivity. Information technology will assist
management in ensuring the smooth flow of information between different departments in an
organization which is very much crucial for smooth functioning of business. It has been analyzed
that information technology can be very much helpful in context of reducing communication
costs. Information technology can assist Hilton hotel in making the communication faster and as
well as efficient which is very much important in order to provide quality customer services . It
can assist an organization in gaining competitive advantage. In addition to this, it has been
analyzed that by implementing the information technology at workplace Hilton hotel bring down
the linguistic, cultural and some geographical boundaries. By utilizing the information
technology, management in Hilton hotel can easily share information as well as facilitate
communication with people in different countries (Popkova and Ostrovskaya, 2018).
Information technology will aid an organization in dealing with issues related to the language
and cultural.

The major drawback of utilizing the information technology is that there are high chances
of hacking of business information. In addition to this, the huge amount of capital investment is
required for implementing as well as installing information technology at workplace.
CONCLUSION
It has been concluded from the report that Information technology plays important roles
in driving company towards success. The other thing which has been found during the study is
that information technology promotes innovation which further assist firm in gaining competitive
advantage. It has been concluded from the assignment that dishonesty among employees due to
the lack of sufficient wages or salaries is considered to be as the root cause of ethical issues faced
by organization. The other fact which has been found during the study is that diversity is the
major issues faced by the companies operating business in hospitality sector.
The different strategies are suggested in the report which can be utilized by organization
in order to deal with social or ethical issues.

REFERENCES
Books and Journals:
Ettinger, A., Grabner-Kraeuter, S. and Terlutter, R., 2018. Online CSR communication in the
hotel industry: Evidence from small hotels. International Journal of Hospitality
Management, 68, pp.94-104.
Fong, L.H.N., Chan, I.C.C., Law, R. and Ly, T.P., 2018. The Mechanism that Links the Implicit
Theories of Intelligence and Continuance of Information Technology: Evidence from the
Use of Mobile Apps to Make Hotel Reservations. In Information and Communication
Technologies in Tourism 2018 (pp. 323-335). Springer, Cham.
Beldona, S., Schwartz, Z. and Zhang, X., 2018. Evaluating hotel guest technologies: Does home
matter?. International Journal of Contemporary Hospitality Management, (just-accepted),
pp.00-00.
Navío-Marco, J., Ruiz-Gómez, L.M. and Sevilla-Sevilla, C., 2018. Progress in information
technology and tourism management: 30 years on and 20 years after the internet-Revisiting
Buhalis & Law's landmark study about eTourism. Tourism Management, 69, pp.460-470.
Alsetoohy, O. and Ayoun, B., 2018. Intelligent agent technology: The relationships with hotel
food procurement practices and performance. Journal of Hospitality and Tourism
Technology, 9(1), pp.109-124.
Lei, S.S.I., Kirillova, K. and Wang, D., 2018. Factors Influencing Customers’ Intention to Use
Instant Messaging to Communicate with Hotels. In Information and Communication
Technologies in Tourism 2018 (pp. 296-307). Springer, Cham.
Jung, T.H., Tom Dieck, M.C. and Chung, N., 2018. Determinants of hotel social media continued
usage. International Journal of Contemporary Hospitality Management, 30(2), pp.1152-
1171.
Perez-Aranda, J., Guerreiro, M.M. and da Costa Mendes, J., 2018. Predictors of positive reviews
on hotels: hoteliers’ perception. Online Information Review, 42(2), pp.146-160.
Popkova, E.G. and Ostrovskaya, V.N. eds., 2018. Perspectives on the Use of New Information
and Communication Technology (ICT) in the Modern Economy (Vol. 726). Springer.
Epstein, M.J., 2018. Making sustainability work: Best practices in managing and measuring
corporate social, environmental and economic impacts. Routledge.

Goh, E. and Kong, S., 2018. Theft in the hotel workplace: Exploring frontline employees’
perceptions towards hotel employee theft. Tourism and Hospitality Research, 18(4),
pp.442-455.
Turker, D., 2018. Global Challenges: Aligning Social Responsibility and Sustainable
Development Goals. In Managing Social Responsibility (pp. 161-176). Springer, Cham.
Kasliwal, N. and Agarwal, S., 2019. Green Marketing Initiatives and Sustainable Issues in Hotel
Industry. In Green Business: Concepts, Methodologies, Tools, and Applications (pp. 512-
529). IGI Global.
Murphy, P.E. and Murphy, C.E., 2018. Sustainable Living: Unilever. In Progressive Business
Models (pp. 263-286). Palgrave Macmillan, Cham.
ONLINE:
Advantages and Disadvantages of Information Technology, 2018.[Online]. Available
through:<https://smallbusiness.chron.com/disadvantages-information-technology-business-
4020.html>.
Ethics in the Hospitality Industry. 2013 .[Online]. Available
through:<https://barbradozier.wordpress.com/2013/06/17/ethics-in-the-hospitality-
industry/>.

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