This report delves into the realm of effective business communication, commencing with an introduction that underscores its significance in conveying messages and fostering understanding within a business context. It then proceeds to a detailed diagnosis and reflection, utilizing five diagnostic tools: the Self-Perceived Communication Competence Scale, Personal Report of Intercultural Communication Apprehension, Nonverbal Immediacy Scale-Self Report, Personal Report for Public Speaking Anxiety, and Effective Business Talkaholic Scale Communication. The findings from these tools are presented, highlighting key communication issues such as lack of confidence and challenges in intercultural communication. A literature review follows, exploring communication issues, concepts, and various communication models. The report culminates in a proposed action plan designed to address the identified communication challenges, and a conclusion summarizing the key insights and recommendations. References and an appendix are also included to support the analysis.
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