Business Communication Diagnosis and Reflection - BUSCOM 21 Report

This report presents a diagnosis and reflection on business communication skills. The author identifies strengths in verbal communication but weaknesses in understanding non-verbal cues and managing anger. The report includes self-assessment exercises, revealing difficulties in communicating with strangers and handling disagreements. The analysis highlights the importance of non-verbal communication and anger management in professional settings. A literature review supports these findings, emphasizing the impact of non-verbal cues on expressiveness and the negative consequences of uncontrolled anger. The author reflects on personal experiences where these issues hindered professional growth and proposes strategies for improvement, such as enhancing the ability to interpret non-verbal cues and developing anger management techniques to foster better professional relationships and communication effectiveness.