Business Communication: Overcoming Challenges and Strategies Report

This report analyzes the challenges and barriers to effective communication within a business context, specifically focusing on a case study involving a company named Mr. Fishy. The first assessment identifies language barriers, psychological barriers, systematic barriers, and cultural differences as key obstacles. Strategies for overcoming these barriers are then developed, including the use of translation services, promoting cultural awareness, and fostering open-mindedness. The second assessment involves a literature review, examining the purposes and principles behind different forms of organizational communication, the application of effective communication principles, and the evaluation of communication practices. The report explores the importance of clear communication, feedback, and the creation of effective channels for information exchange. The report also highlights the significance of cultural sensitivity in communication and negotiation, particularly when dealing with a diverse customer base. The conclusion summarizes the key findings and recommendations for improving communication within the organization.

Business
Communication

Table of Contents
INTRODUCTION ..........................................................................................................................1
ASSESSMENT 1.............................................................................................................................1
challenges and barriers of effective communication ..................................................................1
Devise and develop strategies for overcoming communication barriers....................................2
Awareness of cultural influences on communication and negotiation........................................2
ASSIGNMENT 2.............................................................................................................................3
LITERATURE REVIEW................................................................................................................3
Theme 1. Analysis the purposes and principles behind different forms of organizational
communication............................................................................................................................3
Theme – 2 principles of effective communication ....................................................................4
heme 3: Evaluation of communication practices.......................................................................4
ANALYSES AND DISCUSSION OF ALL THEY QUESTION ..................................................5
CONCLUSION ..............................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Organizational communication is the process in which superiors and subordinates
exchange any information , ideas , thoughts and their view within an organization. Proper flow
of communication is important to run business smoothly and effectively. In the assessment 1 this
report will cover common challenges and barriers to effective communication in a Mr Fishy
company and it will conclude development of new strategies to overcome from those barriers
and cultural influence during communication and negotiation with customers. In a assessment 2
this report will cover literature review of three theme , theme 1 it will analyze principles
behind different form of communication , theme 2 applying the principle of effective
communication and theme 3 report will evaluate communication practices on themselves and
others and in the last anise and discussion of all the questions.
ASSESSMENT 1
Challenges and barriers of effective communication
Language Barriers
The language barriers may occur when the communication is with the person of the
different mother tongue. The inability to understand the the language is termed as the language
communication. If the speaker and the audience do not know the same language, then it is
impossible to pass the message to the audience. New employees face problem to communicate
with customer and it is challenging fir them when they interact with customers
Psychological Barriers
The psychological barriers occurs when the all of them are not on the same platform due
to the different mindset. Some of the factors that causes the psychological barriers are lake of
attention, emotions, closed minded and the poor capturing.
Systematic Barriers
This barriers exists in the organization when the improper information chain and the lack
of understanding of the roles and responsibilities and this happens when there is the
miscommunication in the hierarchy.
Cultural Difference
The cultural difference is the major problem in every organization and this difference can
be seen in terms of different ways of looking the things and the different dressing and the ways
of expressing the personality or the goodness.
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Devise and develop strategies for overcoming communication barriers
The certain plans and the strategies to overcome the barriers of the communication ate the
workplace -
Communicate only What is needed
To overcome the language barrier, the following remedies can be helpful -
 Use of the translation services
 Use of the visual methods of communication
 Find the thoughts or the way to express in the other manner
 Frequently check for understanding
Awareness of the Cultural Difference
The cultural awareness is very important in an organization and there are several aspects that
helps in understanding the different background cultures -
 Awareness by researching about the culture or discussion with the colleagues of that
culture
 Travel in the locality or the areas to understand the culture
 Participation in the activity to understand the environment and also helps in building the
relation with the other community
 Sharing the knowledge about with others to understand their culture deeply.
Open Mindedness
Strong and the effective communication needs the open minded personality and the
commitments to understand the different point of views and thoughts. The open mind personality
always results in the successful outcomes.
Awareness of cultural influences on communication and negotiation
Mr Fishy company is a restraint and truest from all over the world come to visit and
their restraint . It is important for the employees of the company to respect their culture and
realign . Employees always face problem during cultural influence it is important for them to
understand needs of the customers and satisfy them by fulfil needs of the customers. Even they
face problem when customers speak same language there are many words who have different
meaning it create problem for both employees and customers. Every customers are different in
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their own way some are aggressive and some are good in behaviour it affect employees when
they handle customer during negotiation.
ASSIGNMENT 2
LITERATURE REVIEW
Theme 1. Analysis the purposes and principles behind different forms of organizational
communication
According to the author (Chan. and Lai., 2017), the effective communication is the main
criteria for creating the awareness, making the informed decisions and generate the process of
development. The purpose of the effective communication in the organization is to connect or to
share the thoughts with others. There are both positive and negative aspects of the
communication that can influence the effective organizational communication. As per the author
criteria, effective communication promotes and encourage the employees by clarifying the tasks
or the responsibilities to be done by an individual but according to the author, miscommunication
and the misunderstanding creates the improper chain in an organization from top to bottom.
According to the author, the verbal communication helps in connecting with the people and also
focuses on building the long term relationship. But as per the other author() In negative verbal
communication employees face problem to communicate with the customers and they cannot
satisfy customers. People with negative communication are not the active listeners and this
results in aggression and interrupt other during the conversation.
The second method that analyze the effective communication of the organization according
to the author is the body language. It plays important role because body language shows the
confidant of the employees . The best examples of the positive body language include proper eye
contact, and proper body postures. There are some forms of effective communication formal,
informal ,downward and upward communication. In a formal communication company
exchange organizational official information that flows with the different channels of the
organization and they prescribe all the legal , rules and regulation of the company , informal
communication can be used by mangers of the Mr. fishy company to collect any information or
any suggestions from the employees they can convey them by smile and gesture. Downward
communication is used by mangers when they want to provide their information to the lower
level they give their information to the supervisor and they deliver that information to the
employees , supervisor create link between employees and managers , Upward communication is
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just alternate to the downward communication. when employees want to share any information
to hire level of the organization then they provide their information to the supervisor and
supervisor deliver message to the leaders and mangers in the both upward and downward
communication supervisor play important role and they create link between them.
Theme – 2 Principles of effective communication
According to the author (Barbour ,Gill and Barge,2018) Mr Fishy company should apply
principles of effective communication so the flow of communication can be improve in an
organization. Company can use Principle of Appropriate. Managers of the company should
always use simple language which is understandable for employees so they can under what they
have to do. It will be more better if they provide information which employees use to speak it
will create proper flow of the communication .Every employees get motivated when they get
any feedback for their work , managers should give them feedback if they do well in their job
this will motivate them they will do their work more effectively. Employees of the Mr Fishy
company can also help in effective communication by using Principle of attention they can
paying attention during information is given by the superiors. provided message by the
superiors should be proper and accurate because improper message can create problem for
employees . Principle of feedback plays important role for company and managers of the Mr
Fishy company can involves employees in decisions making so they can do their task and take
some responsibility that will improve the communication relation between mangers and
employees , employees will work with their full efficiency they will achieve objective of the Mr
Fishy Company. Leaders should use Principal of clarity in idea because In the order to make
communication effective it is important for managers information should be clear and proper . If
message will oral then employees can hear message better and it will be easy for them to
understand that information. Written messages are also good bet if message if message is in
difficult language then it can create problem for the employees.
Theme 3: Evaluation of communication practices
Communication practices involves all those actions that can help an organization in
making an effective communication within its business and solve problems related to
communication. According to the Quattrocki and et.al. (2018) there are mainly 5 practices and
steps of communication that allows an organization to prevent themselves against
miscommunication. Using an effective communication tool that facilitate free flow of
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informations is the main practice. Rather than this developing an effective communication
strategy is also other main practice of communication for others and themselves. Both these
practices can allow an organization to solve organizational communication related issues like
lack of cooperation, misunderstanding, conflicts, delay in submitting project etc. They also stated
that with the help of these practices the company can take its pre-determined goals an increase
collaboration among its employees. Functional department are interrelated so it requires an
effective communication for increasing productivity and by making an effective communication
strategy they can increase sales and productivity.
On the other hand, Rijcke and et.al., (2016) stated that celebrating employee’s success
and supporting companies value to everyone is the main communicational practices. The main
reason of communication barrier is lack of attention, interest and Distraction. For increasing
interest and attention of employees there is a requirement to motivate them and provide some
benefits which can increase their interest and attention towards work and communication
process. Celebrating employee’s success on front of others is defined as one of the main practice
of communication that can increase effectiveness of communication as well as motivate them.
By speaking about company's culture and sharing company’s values and vision of the company
amongst all employees, miscommunication and barriers in the path of communication can be
resolved.
It is also stated by Vu and et.al. (2019) in the context of communication practice that
creating an effective channel for giving and taking feedback is one of the most important
practice. This practice can allow to manager of the company to focus on all those areas which
need to be improved and creating conflicts among employees. By taking reviews with the help of
feedback from employees, colleagues and customers, manager can know their thinking as what
they want to improve in the context of communication. It promotes open communication within
an organization and allow all level of employees to give their suggestions. When manager pay
attention to their suggestion then it increases employees' moral and motivate them towards
working more productively and help organization in accomplishing their goals.
ANALYSES AND DISCUSSION OF ALL THE QUESTION
Theme 1 -We describe and analyze the purpose of the organization communication in a
Mr fishy company then analyze the form of the organization like formal communication ,
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informal communication ,upward communication and downward communication in the Mr Fishy
company
Theme 2- This theme we apply the principles of effective communication in this
company and describe principle of celerity , feedback and principle , then did enhance
practices of this principles.
Theme 3- In this last theme evaluate communication on themselves then also suggest
others to evaluate this practices to improve communication flow in their business.
CONCLUSION
As per this report this has been analyzed and In the assessment 2 all the 3 themes of the
literature review has been analyzed theme 1 disused about all the efferent forms of
organizational communication and briefly explained forms communication ,informal
formal,upward communication and downward communication after. Theme 2 principles of the
effective communication have been analyst and describe principle of appropriate, principle of
attention and principle of Clarity. In the theme 3 evolution of the communication practices on
the others and themselves has been covered. In the last analyzed and discussion of the all the
question has been covered.
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REFERENCES
Books and Journals
Barbour, J.B. And et.al., 2018. Organizational communication design logics: A theory of
communicative intervention and collective communication design. Communication
Theory.28(3). pp.332-353.
Chan, S.H.J. and Lai, H.Y.I., 2017. Understanding the link between communication satisfaction,
perceived justice and organizational citizenship behavior. Journal of business research. 70.
pp.214-223.
Cooren, F., 2016. 20 Verbal communication in organizational settings. Verbal
Communication. 3. p.395.
Gherardi, S., 2019. Organizational communication in practice: Does it really
work?. Management Communication Quarterly. 33(1). pp.112-116.
Kassing, J. W. and Matthews, R., 2017. Sport and organizational communication. Defining sport
communication, pp.137-149.
Lewis, L., 2019. Organizational change: Creating change through strategic communication.
John Wiley & Sons.
Meisenbach, R. J., 2017. Integrating ethics and responsibility into organizational communication
research: Issues and new directions. Management Communication Quarterly. 31(1).
pp.146-152.
Mumby, D. K. and Kuhn, T.R., 2018. Organizational Communication: A Critical Introduction.
Sage Publications.
Quattrocki, K. and et.al., 2018. A Comprehensive Evaluation of an Organization’
Communication Practices.
Rijcke, S. D. and et.al., 2016. Evaluation practices and effects of indicator use—a literature
review. Research Evaluation. 25(2). pp.161-169.
Scott, C. and Lewis, L. eds., 2017. The International Encyclopedia of Organizational
Communication, 4 Volume Set. John Wiley & Sons.
Vu, J. V. and et.al., 2019. Leadership-Specific Feedback Practices in Surgical Residency: A
Qualitative Study. Journal of surgical education.
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