Report on Communication Skills and its Importance in Business

This report provides an overview of communication skills in a business context. It begins by defining communication and highlighting its importance within organizations, including interactions with stakeholders. The report then explores various communication models, such as Schramm's model, and details different types of communication systems, including email and video conferencing. It covers the communication process, from encoding to feedback, and discusses various communication methods, like verbal, non-verbal, written, and visual communication. The report also examines the use of technology, such as the internet and social media, in business communication. It analyzes the advantages and disadvantages of formal and informal communication and identifies common barriers like organizational and personal challenges. In conclusion, the report emphasizes the critical role of effective communication in fostering collaboration and the exchange of ideas within a business environment.

Communication Skills
for Business
TASK 1

Table of Content
 Introduction
 Communication systems & models utilized in business
 Models that are used by companies
 Types of Communication system
 Process of communication
 Communication methods and technology
 Technology used in business communication
• Benefits and demerits of forms of communication
• Barriers
• Conclusion
• References

Introduction
Communication is concept which define process of transfer of
message, ideas and thoughts from sender to receiver.
Stakeholders that is investors, employees, suppliers,
competitors and customers are various essential
components of firms. It is necessary that top personnel
provide information to members and people about products
and services.

Communication systems & models utilized
in business
Administration of each and every organisation require to
have complete knowledge about business activities
executed to attain objectives and targets. Superiors will be
able to direct and motivate employees by organising
meeting, conference and sessions.

Models that are used by companies
These are various models used by sender to transfer data to
receiver to make system function effectively are defined
beneath:
 Schramm
 Shannon's Model

Types of Communication system
These are various tools and methods that are used by sender
to transfer adequate data to receiver are described
below:
 E-mail
 Video conferencing
 Fax

Process of communication
 Encoding of ideas, thoughts and data into appropriate
content and format.
 Different transmission sources such as e-mail, fax and so on
are used to transfer data from one person to another.
 Decoding of message by receiver to acknowledge and
understand message which is communicated by sender.
 Feedback is last phase in which sender takes opinion and
suggestion whether correct and proper data is received by
person.

Communication methods and technology
Different forms of communication tactics which are used by
sender to transfer data and information to receiver are as
follows:
 Verbal communication
 Non verbal communication
 Written communication
 Visual communication

Technology used in business
communication
Internet: Every company has websites to provide information to
customers about items and services.
Social media: Facebook, Google, Instagram, WhatsApp and
twitter are various techniques used by superior.

Benefits and demerits of different forms of
communication
Type of communication Advantage Disadvantage
Formal communication Management uses memo,
notice, e-mail, meeting and
conference to provide
information to members
about objectives and
system.
This help seniors to keep
members directed and
communicate about tasks
and targets require to be
accomplished by staff.
Administration has large
amount of waste of time as
flow of communication
from top personnels to
workers.
Besides this, employees
consider those facts and
things which are relevant
and are in favour of staff.

Continued....
Informal
communication
Superior is able to
inspire and construct
relations with
employees by
interacting and
maintain friendly with
staff.
This help them
acknowledge issues and
problems faced by
members to provide
them appropriate
solutions.
Workers may influence
colleagues and change their
mentality and thinking.
There may be conflicts between
subordinates which is due to
miscommunication and different
thoughts.

Barriers
These are various problems and difficulties which are faced by
individual to transfer data, establish relations with others and
smooth function of system are as follows:
 Organizational barriers
 Personal barriers