Business Communication Module Report: Reflective Analysis and Skills

This report provides a comprehensive analysis of business communication, focusing on its significance in the workplace. It explores essential elements of effective communication, the importance of clear and consistent information sharing, and the role of active listening. The report includes a reflective analysis using the Gibbs model, detailing experiences related to a presentation project and identifying areas for improvement in presentation and organization skills. It also addresses the components of communication, challenges like language barriers and distractions, and solutions such as active listening and clear messaging. The report further discusses skills like non-verbal and listening skills, along with communication channels such as face-to-face meetings and emails. Finally, it highlights the benefits of effective communication, including team building, innovation, and business growth. The report concludes with an action plan to enhance communication and presentation skills.

BUSINESS
COMMUNICATION
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TABLE OF CONTENTS
INTRODUCTION............................................................................................................................3
Effective business communication in the workplace...................................................................3
The way I will improve my business communication skills........................................................3
Elements of business communication important for me..............................................................3
Gibbs reflective model.................................................................................................................4
REFERENCES................................................................................................................................6
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INTRODUCTION
Communication refers to exchange of information from one individual to another through
speaking, writing so that idea is communicate and task is performed in effective manner. For
business, communication is crucial process as it helps in clearly roles and responsibilities that
will be performed by specific individuals in the firm. The report has contain key information
pertaining to reflection on one of my experience in which I have learn communication skills, its
important and many more information pertaining to the same. The report is important because it
helps me in understanding things that I have learn through presentation that can be beneficial for
my future professional career.
Effective business communication in the workplace
Effective business communication can be defined as share of idea, view and points by
each and every member transparently so that there are no chances of conflict or confusion in
future circumstances. I have also learnt that effective business communication is where all
individuals are given each chance to share their view and they are effectively listening (Osborne,
and Hammoud, 2017). Open, clear and consistence information transfer between individuals
regarding the specific roles, responsibilities that they each need to perform contribute in
coordinating them to work as team for achievement of end goals.
The way I will improve my business communication skills
In order to improve my business communication skill there are numerous things that I
have plan to learn such as building effective listening skills, learning the manner in which
information need to be communicate. I will make use of internet to learn the way communication
skills can be improved, try to talk with more and more individuals and take their feedback
whether they have understand (Friginal and Leymarie, 2020). Furthermore I have decided to
work on my business communication skills through learning from my superior the way they
share information and many more.
Elements of business communication important for me
There are several essential elements of successful business communication within
workplace such as definite structure or the way it needs to be communicated to other. It should
be clear and consistence so that an individual is aware about the necessary information.
Moreover, the sender should selected appropriate medium to communicate information; along
with it information should be relevant. The message sent need to be to the points so that receiver
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does not get confused and easily grape the information (Quintanilla and Wahl, 2018). Therefore,
all these elements of business communication help me understanding the way information need
to be share in firm for better outcome.
Gibbs reflective model
It is model that helps in reflecting things that an individual’s learn from previous
experience and also help in finding key areas that need to be improved for fruitful results.
Description: It can be describe that we have given a project of power point presentation in which
we have to gathered information pertaining process of communication, challenge, channel and
solution that could be used to promote effective communication within organisation.
Feelings: In the initial stage of the project I was quiet nervous and confused regarding the way it
need to made and how will I present crucial information pertaining to communication at
workplaces. But as i proceed further I gain confidence and feel happy that the presentation has
helped me in learning lot of information related to communication.
Evaluation: The good about the experience that through by hard efforts and dedication I am able
to gathered information pertaining to effectiveness of communication at work places that make
me happy and satisfied. But due to lack of presentation skill, I face challenge in making the
presentation but i have tried my best to make it good.
Analysis: The sense that can be made from the above analysis is that I get to know about
importance of communication, its impact on business and what are the challenges that are
business facing in recent scenario (Friginal and Leymarie, 2020). The presentation has also
helped me in learning the channel can be used and the way challenges can be eradicated for
smooth flow of information.
Conclusion: From the above reflection it can be summarised that I lack presentation and
organise skills which need to be improved so that I can achieve higher growth in future scenario.
So I have decided to work on my communication and presentation skill for growth and success in
professional career.
Action Plan
Skills Method Time frame Outcome
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Communication I will enhance my
communication skill
through learning with
my superior.
4 month Development of
communication skills
Presentation skill I will improve my
presentation skill
through learning from
internet.
3 month Development of
presentation skills.
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Sender: The first and foremost stage of communication is that information is transfer from
sender to other likewise the top management inform about rules and procedure that need to be
followed by individuals while completing their respective task.
Encoding: It is the process in which language is encoded into symbols such as words, action and
gestures so that it can be send to receiver.
Message: It is the information that is sends to receiver such as vision, the change that company
wants to bring and many more information are transferred in the company in daily routine.
Channel: Email and meeting are some of the channel that are used by company to communicate
with wide range of employees that are working in firm.
Receiver: It is the individuals that receive information that has been sent by senders (Quintanilla
and Wahl, 2018).
Decoding: It is process in which meaning of the message is extracted for better understanding so
that task can be completed in effective manner.
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Team building: Business communication contribute in building strong team within company as
they are happy that they are shared each and every information. Moreover there are less chance
of conflict due to miscommunication.
Innovation: Secondly it can be stated that open communication lead in motivating employees to
think innovative and creative idea that could be used by business to achieve its end
goals(Stachova, Stacho and Vicen, 2017).
Business growth: Through effective communication company is able to influence individuals to
adapt changes or new procedure so that it can retained competitive advantages in external
environment for linger time frame. Thus it leads in business growth and development through
making strong team that is dedicated to give their best.
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Language barrier: The Company are facing challenge pertaining to effective communication in
workplace is language barrier as different individuals have different culture, language thus it
create barrier in exchange of information.
Distraction or noise: Another challenge is distraction or noise when information is
communicate other lead in miscommunication thus task are not completed as they need to be for
company benefits.
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Clarity and consistency of message: The individuals in order to overcome the above challenges
pertaining to business communication needs to clearly share the information to another person on
regular basis. So, that there are no chance of confusion and contradiction at any case.
Active listening: Moreover, it can be stated that active listening also helps in reducing language
barrier or distraction as it helps in understanding what all information has been learn by receiver
and need to be further communicate.
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Non verbal communication skills: In order to effective communication in workplace of
business individual must have good non verbal communication skills. In another words, it can
easily share information through making use of gesture, posture and other sign to inform other
individual (Coffelt and Smith, 2020).
Listening skills: It is also important communication skills, as without listening other
individual’s opinion it would be difficult to effective share information as per their points of
view. Thus it helps in understand other individuals and the way information can be
communicated for better outcome.
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Face to face: In an organisation the information is mainly communicate through face to face by
organising a meeting in order to inform and motivate employees that company about the
necessary changes that company wants to bring to attained its goals.
Email: Another method that is used by manager to share information is making use of E-mail
that contributes in exchange of message among maximum number of individuals in limited time
frame and cost (Adawiyah, 2021).
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REFERENCES
Books and Journals
Friginal, E. and Leymarie, C. D., 2020. Cross-cultural communication. In The Routledge
Handbook of English Language and Digital Humanities (pp. 263-282). Routledge.
Men, L. R. and Yue, C. A., 2019. Creating a positive emotional culture: Effect of internal
communication and impact on employee supportive behaviors. Public relations
review, 45(3). p.101764.
Osborne, S. and Hammoud, M. S., 2017. Effective employee engagement in the
workplace. International Journal of Applied Management and Technology, 16(1). p.4.
Rostomyan, A., 2020. Business Communication Management: The Key to Emotional
Intelligence. tredition.
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