Hospitality Business Toolkit Task 3: Communication in Hospitality

This report delves into communication strategies within the hospitality industry, with a specific focus on Zoopy Cafe. It examines the interrelation of functional roles, particularly between HR and the Food & Beverage department, and the roles of accounting and purchase departments. The report explores various communication methods, including emails, notices, and presentations, evaluating their effectiveness in conveying information to employees. A mind map illustrates the integration of different departments through communication. Recommendations are provided for effective employee recruitment, role assignment, and the utilization of communication methods to avoid misunderstandings. The report concludes by emphasizing the importance of accounting principles and the double-entry bookkeeping system for financial management. References from academic sources are also included, providing additional context and support for the analysis.

Hospitality Business Toolkit
Task 3

Cover Content
• Introduction
• Interrelation of the different functional roles
• HR and Food & Beverage department
• Different Communication Methods
• Effectiveness Of The Different Communication Methods
• Mind map of different communication methods in integration of different departments.
• Recommendations
• References

Introduction
• Hospitality industry is a wide group of businesses within the service industry
which includes facilities of lodging, travelling, transportation, event planning and
various services within the tourism industry to provide customer satisfaction at a
greater extent

Interrelation of the different functional roles
• Their are different functional roles within the
hospitality sector which is described below
• HR and Food & Beverage department
• Accounting and purchase department

HR and Food & Beverage department
• HR department is responsible for hiring and retaining the prospective candidates.
Whereas Food and Beverage is responsible for maintaining quality of food and
service.
• When the F&B department needs employees feels lacks of staff, they should
provide information to HR department to hire employees for F&B department.

Continue..
• Accounting and finance department is the major backbone of the company which
is responsible for preparing financial statements and balance sheet for the
company.
• Purchase department is responsible to buy raw materials for the company and the
funds are provided by the finance department.

Different Communication Methods
• Their are various communication methods
such as newsletters, emails, notice, posters,
which the company can use to share
information with employees. These are as
follows-
• Email
• Notices

Effectiveness Of The Different Communication
Methods
• In context to Zoopy juice Cafe they uses various modes of communication to
share information with employees such as emails, notices, presentation.
• These are the effective modes of communication which assist employees to be
well aware about the changes done in the company.

Mind map of different communication methods in
integration of different departments.

Recommendations
• It is highly recommended to the managers at Zoopy cafe to properly recruit
employees according to their skills and capabilities and properly assign roles and
responsibilities according to their knowledge.
• The help of proper communication methods it helps to transfer information with
the employees and avoids misunderstanding and conflicts within the cafe.

Conclusion
• From the above PPT it has been determined that company has effectively use
accounting principles for effectively managing and monitoring financial
performance.
• It is useful for the company to use double entry book keeping system to record
every sales and purchase transactions.

References
• Ivasciuc, I. S. and Epuran, G., 2015. A Marketing approach on how continuous
processes improvement can contribute to hotel business Organic Growth.
Bulletin of the Transilvania University of Brasov. Economic Sciences. Series V.
8(2). p.185.
• Nayak, R. and Taylor, J. Z., 2018. Food safety culture–the food inspectors’
perspective. Worldwide Hospitality and Tourism Themes. 10(3). pp.376-381.