Strategies to Address Business Communication Challenges

This report examines the common challenges and barriers to effective business communication, focusing on language, psychological, and systematic barriers, as well as cultural differences. It explores the impact of these barriers within an organizational context, specifically referencing a restaurant named Mr. Fishy, highlighting the importance of cultural awareness and sensitivity in customer interactions. The report provides practical strategies to overcome these challenges, including the use of translation services, visual communication methods, and promoting open-mindedness. It emphasizes the need for cultural awareness through research, interaction, and knowledge sharing. The report concludes by stressing the importance of understanding customer needs and respecting cultural and religious differences to foster effective communication and customer satisfaction. References are provided to support the findings.

BUSINESS COMMUNICATION

Common challenges and barriers to effective communication
Language Barriers
The language barriers may occur when the communication is with the person of the different mother tongue. The inability to understand the language is termed as the language communication. If the
speaker and the audience do not know the same language, then it is impossible to pass the message to the audience. New employees face problem to communicate with customer and it is challenging for
them when they interact with customers also add the barriers given in the scenario of brief.
Psychological Barriers: The psychological barriers occur when all of them (who is referred to here?) are not on the same platform due to the different mind-set. Some of the factors that causes the
psychological barriers are lace of attention, emotions, closed minded and the poor capturing.
Systematic Barriers: This barrier exists in the organization when the improper information chain and the lack of understanding of the roles and responsibilities and this happens when there is the
miscommunication in the hierarchy.
Cultural Difference Relate the discussion with the chosen organization in all the points The cultural difference is the major problem in every organization and this difference can be seen in terms of
different ways of looking the things and the different dressing and the ways of expressing the personality or the goodness.
Strategies to overcome Barriers
The certain plans and the strategies to overcome the barriers of the communication at the workplace -
Communicate only What is needed: To overcome the language barrier, the following remedies can be helpful -
 Use of the translation services
 Use of the visual methods of communication
 Find the thoughts or the way to express in the other manner
 Frequently check for understanding
Awareness of the Cultural Difference: The cultural awareness is very important in an organization and there are several aspects that helps in understanding the different background cultures -
 Awareness by researching about the culture or discussion with the colleagues of that culture
 Travel in the locality or the areas to understand the culture
 Participation in the activity to understand the environment and also helps in building the relation with the other community
 Sharing the knowledge about with others to understand their culture deeply.
Open Mindedness: Strong and the effective communication needs the open minded personality and the commitments to understand the different point of views and thoughts. The open mind personality
always results in the successful outcomes.
Awareness of cultural influences
Mr. Fishy company is a restraint and gain trust from all over the world. It is important for the employees of the company to respect their culture and religion. Employees always face problem during
cultural influence which is important for the employees to understand the needs of the customers and satisfy them by fulfil the needs of the customers. Even they face problem when customers speak
different language. There are many words who have different meaning which creates problem for both employees and the customers. Every customer is different in their own way, some are aggressive and
some are good in behaviour and it affects employees when they handle customer during negotiation
References
Bovée, C.L. And et.al., 2003. Business communication today. Upper Saddle, NJ: Prentice Hall.
Cornelissen, J.P., 2008. Corporate communication. The International Encyclopedia of Communication.
Dwyer, J. and Boyd, A., 2003. The business communication handbook. Prentice Hall.