Business Communication Theories, Barriers, and Strategies Report

This report examines the crucial role of communication in business, focusing on theories and practical applications within Learn English UK. It begins by outlining general theories of organizational communication, emphasizing clarity, attention, feedback, and timeliness. The main body then evaluates various barriers to effective communication, including differences in perception, lack of trust, workplace conflicts, language differences, and gender barriers. Furthermore, the report details strategies to overcome these barriers, such as using clear language, encouraging active listening, and promoting trust. The conclusion reinforces the importance of open communication in fostering innovative ideas and smooth business operations, highlighting the significance of addressing communication challenges for organizational success. The report references various academic sources to support its findings.

Business
Communication

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Some general theories of organizational communication............................................................3
Evaluate the barriers of communication......................................................................................4
Outline the company strategies to overcome the barrier of effective communication................6
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................8

INTRODUCTION
Communication is the medium of exchange their ideas, information and feelings. It can
be done by speaking, writing or by using other medium. Having effective communication in the
business gives the structure to flow of actives in the organisation and leads to achieve the
business goal. Business communication refers to the process of sharing information via various
medium of communication. This report will discuss the general theories of communication and
also evaluate the barriers of communication at Learn English UK. Furthermore, it will enlighten
the company’s strategies to overcome these barriers. This will help in effective business
communication.
MAIN BODY
Some general theories of organizational communication.
Communication plays important role in business. If there a clear and structured flow of
communication in the organisation then all the activities will be done in systematic manner and
some theories of communication are as follows:
 Clarity- The message is sent by the sender is clear and exact what they want to say in
that message. It should be clearly spelt out. If the sender send clear message it gives
meaningful experience to the receiver and help in building better communication flow in
the organisation (Argenti, 2017).
 Attention- Receiver attention is the main concern for the effective communication.
People have different attention, emotion and behaviour. They respond differently to the
message. When individual listens carefully to the information. It brings productivity in
the result and response of the receiver.
Feedback- for the effective communication, it is very important to have proper feedback of the
communication. This will help in getting new suggestions and ideas related to the business and
help in implementing new business in the market. This leads to new opportunities in the
operation and sender can improve upon their mistakes (Dwyer and Hopwood , 2019).
 Informality- the message is sent by the sender must be information that can use in some
productive work. Message can’t be sent blank and cannot use any slang words that give
senseless meaning. Formal communication plays important role in business environment.
There are certain problems which cannot be solved with formal communication. There

has to be informal or open communication in the organisation for the effective
communication.
 Timelines- Time is the important factor that needs to be considered strictly in the
organisation. Receiver should get the message when they needed. Message will be
meaningless when it reach late. The effectiveness of the message will be retaining in it.
Hence the message should be sent on time so that listener can use it in a effective way
(Holmes and Parker, 2017).
 Adequacy- It is very important that message is to be sent to the receiver is sufficient in
all the aspect. That is informative and clear message sent to receiver. In the business, this
is a danger zone when any information reaches is incomplete that will leads to wrong
result in the business.
 Consistency- There should a effective communication in the organisation. This should be
within the policies and norms of the company. This makes easy flow of information in
the continuous manner.
Evaluate the barriers of communication.
There are various types of communication and if the company do not follow effective
communication in the organisation. This creates risk in the business environment and there are
barriers of communication are as follows:
Differences in perception and viewpoint: this is the major problem in the communication. When
two persons are talking. There must be differences of perception and thinking. This makes
barrier in the effective communication and this makes hurdle in the organisation. Hence,
communication will be effectively done with the people have same thinking and perception for
something (Pikhart, 2017).
 Lack of transparency and trust: If anybody is listening to someone. There must be a
chance that the listener does not trust speaker and it makes meaningless of the
communication. This leads to misunderstandings between manager and the employees.
 Conflicts in the workplace: when the sender gives wrong message in the organisation
this leads to conflicts in the organisation. Conflicts in the workplace due to wrong
message are the basic mistakes done by the speaker. This will be impacted badly in the
organisation.

 Inability to listen to others: this is the barrier conflicts when the listener is not listen
carefully what other is saying. There are some people who don't listen others carefully. It
is very important to be a good listener this makes organization in a smooth functioning
and easy running of the business (Pikhart, 2018).
 Cultural and language difference: this is a big challenge while matching the culture
and the language of individuals in the different region and this makes barrier in the
organization while coordinating with all the employee of the organization in a effective
manner. A manager should have the knowledge of different languages through which it
can help in the task to cope up with the different situations in the company with effective
communication.
 Gender barrier: there are some people, who have a problem to talk to order gender. For
example, A man is not comfortable is talking to woman with no reason. This also makes
problem in the organization with less communication in the company. This will leads to
poor work process in the business and generate low profit and revenue (Smith, Patmos
and Pitts, 2018).
 Use of jargon: when someone uses different or difficult words which are not known by
everyone this makes the barrier in the effective business communication in the
organization. Hence it is suggested that manager and employee should use easy and clear
works that are understandable to everyone in the organization.
 Lack of eye contact: this is the important factor that needs to be considered properly
which having communication. This makes understanding in the organization between the
speaker and the listener. It helps in building trust for the effectiveness communication in
the business environment with various types of employees (Takino, 2020).
 Too much talkative: This barrier arises, when the speaker is very talkative and keeps
talking too much and not listening to the listener. This makes poor communication with
no effectiveness in the communication. Hence the speaker or the sender of the
information must be giving clear and short message to the listener that can be understood
by the receive in a easy approach.

Outline the company strategies to overcome the barrier of effective communication.
There are various strategies in the organization to overcome the barrier of effective
communication. This will help in smooth running and effective communication in the
organization which makes employees more efficient in their operations and generate more profit
and organizations leads to high growth in the market. There are various strategies to overcome
the barriers of communication are as follows:
 With help of using clear and simple words, An individual can have effective
communication that makes meaningful sense to the listener.
 It can be resolved by having the eye contact between the speaker and the listener that
create a understanding in them and get the point in easy and effective manner.
 It can be resolved by using proper and correct communication channel in the
organization. This will help in proper information to be provided to the employee that can
lead to proper functioning of operations in the organization.
 Effective communication will work on the people, who are active listeners and listen the
speaker patiently and carefully. Once you listen the things, it gets understood by itself.
Hence be a good listener (Zhao, Zhang and Du, 2017).
 There should gender equality in the organization for the effective communication. There
should not be any discrimination on the basis of gender in any organization that an
individual have a problem to talk to woman or man. This create barrier in the effective
communication in the organization.
 There should be trust between the speaker and the listener for the effective
communication. This is the base of the potential communication and leads to create good
understanding and trust on someone and individual will help in achieving the business
goal in a better way.
CONCLUSION
It is concluded from the above report that communications is the important factor in the
organization to run the smooth functioning of the business operation. Open communication help
in implementing the new ideas from the employee with innovative strategies in the business.
These are various theories of effective communication that is to be used in the organization that
are clarity of words, Attention and feedback. These all aspect is the common approaches of
effective communication. The report is also cover the barriers of effective communication and

use of jargon can be overcome by using and implementation of simple and clear words in the
organization and lack of eye contact can be overcome by have proper eye contact while listening
to someone. Effective communication will also help in eliminating the conflicts in the
organization and leads to proper functioning of business.

REFERENCES
Books and Journals
Argenti, P.A., 2017. Strategic communication in the c-suite. International Journal of Business
Communication, 54(2), pp.146-160.
Dwyer, J. and Hopwood, N., 2019. The business communication handbook. Cengage AU.
Holmes, W.T. and Parker, M.A., 2017. Communication: Empirically testing behavioral integrity
and credibility as antecedents for the effective implementation of motivating
language. International Journal of Business Communication, 54(1), pp.70-82.
Pikhart, M., 2017. Managerial communication and its changes in the global intercultural business
world. In SHS Web of Conferences (Vol. 37, p. 01013). EDP Sciences.
Pikhart, M., 2018, August. Technology enhanced learning experience in intercultural business
communication course: a case study. In International Symposium on Emerging
Technologies for Education (pp. 41-45). Springer, Cham.
Smith, S.A., Patmos, A. and Pitts, M.J., 2018. Communication and teleworking: A study of
communication channel satisfaction, personality, and job satisfaction for teleworking
employees. International Journal of Business Communication, 55(1), pp.44-68.
Takino, M., 2020. Power in international business communication and linguistic competence:
Analyzing the experiences of nonnative business people who use English as a business
lingua franca (BELF). International Journal of Business Communication, 57(4), pp.517-
544.
Zhao, K., Zhang, J. and Du, X., 2017. Chinese business students’ changes in beliefs and strategy
use in a constructively aligned PBL course. Teaching in Higher Education, 22(7), pp.785-
804.