CFPBUS004 Business Communication Report: Analysis and Solutions

This report analyzes business communication, emphasizing its role in organizational success. It defines business communication as the exchange of information and ideas, highlighting the need for effective communication skills. The report explores strategies such as using simple language and providing constructive feedback, while also acknowledging the importance of active listening. It addresses cultural influences on communication and identifies common challenges like lack of planning and poor engagement. The report uses the London Tube as a case study, stressing the need for clear communication to both employees and customers. The report concludes by summarizing key points and emphasizing the importance of overcoming communication barriers. The report is supported by references to academic sources.

Business
communication

Contents
Notes..........................................................................................................................................3
Strategies................................................................................................................................3
Other strategies.......................................................................................................................3
Cultural influences.................................................................................................................4
Common challenges...............................................................................................................4
References..................................................................................................................................5

Notes
Business communication is defined as the procedure of sharing information as well as
thoughts between two other people. It is important to have effective communication skills in
order to gain growth as well as success. For an organization, communication plays an
important role as it help in clear the roles and objectives to employees in an effective manner.
With reference to London Tube, it is required to have proper communication in order give
instruction to travelers in a proper manner. It is determine that emotional barriers depending
on the IQ as well as personality of an individual. Moreover, it is stated that people having
emotional personality has low communication skills.
Strategies
Use of simple Language: It is important for higher authorities to use simple language
so that goals is clear to the employees. In addition to this, it help in developing good
relationship with the staff members that has positive impact on performance of an
organization. In addition to this, it is essential for managers to ensure to not use jargon so that
effective and proper communication take place.
Provide constructive feedback: Another strategy is to take feedback from employees
as it help in declining the barriers of communication. In addition to this, providing training
session to employees enhance communication skills so that staff members handle queries and
deal with customers in an effective manner.
Other strategies
Active listening: In order to decline the level of barriers, it is essential for staff
members to actively listen the message and presentation given by the higher authorities. This
will help in effective implementation of activities.
There are different barriers faced by staff members and higher authorities in an
organization. Companies like London Tube Management, it is important to focus on reducing
communication barrier in order to attain objectives and goals within a time period.

Cultural influences
Culture is defined as values, norms, beliefs, opinion of a person living in the society.
It is determine that culture impact on the overall performance and activities of company. In
addition to this, communication is associated with culture backgrounds as well as culture
opinions. Moreover, in order to deal with different types of culture, it is said that a lot of
knowledge and experience is required that leads to attainment of success and growth as well.
It is essential for higher authorities of London tube to ensure that problems of
travelers is resolved timely and effectively. It is analyzed that many companies do not listen
staff members that occur conflicts due to which productivity is decline and impact negatively
on the organization.
Common challenges
Lack of plan: Effective communication is needed in order to develop a plan and
strategy. It is important to interact and take opinions of staff members so that effective
planning takes place. In relation to London Tube, it is essential to develop a blueprint before
communicating to the staff members in order to clear message to them.
Poor engagement: one of the challenge faced by managers is poor engagement of
staff members. It is essential to make use attractive tagline, use of verbal & nonverbal
communication in order to engage audience in a proper manner. The manager of London
Tube must ensure that message is clear to both the employees as well as customers that leads
towards increase in efficiency.
From the above discussion, it has been concluded that business communication plays
an important role in growth and development of an organization. In addition to this, it is
essential for managers to have good interaction and communication skills in order to share
the thoughts and know about the opinions of staff members in an effective and proper
manner. Moreover, it is important to make use of effective mode of communication channel
in order to deliver message to customers. There are various barriers of communication such
as emotional barrier, psychological barrier and many more. It is essential to overcome with
this barrier in order to attain growth and success effectively.

References
Books & Journal
Atouba, Y. C., Carlson, E. J. and Lammers, J. C., 2019. Directives and dialogue: Examining
the relationship between participative organizational communication practices and
organizational identification among IT workers. International Journal of Business
Communication, 56(4), pp.530-559.
Kaunzner, U. A., 2018. Let's Talk Business! Useful Expressions and Practical Advice for
Communicating in English (Vol. 1).
Kingsley Westerman, C. Y., Reno, K. M. and Heuett, K. B., 2018. Delivering feedback:
Supervisors’ source credibility and communication competence. International
Journal of Business Communication, 55(4), pp.526-546.
O'Rourke, J. S., 2019. Management communication: A case analysis approach. Routledge.
Radovic Markovic, M. and Salamzadeh, A., 2018. The Importance of Communication in
Business Management. In Radovic Markovic, M., & Salamzadeh, A.(2018). The
Importance of Communication in Business Management, The 7th International
Scientific Conference on Employment, Education and Entrepreneurship, Belgrade,
Serbia.