Business Communication Report - Effective Communication in Workplace

This report examines the critical role of effective business communication in the workplace, emphasizing its impact on efficiency, decision-making, and employee motivation. The report delves into the essential elements of business communication, including sender, message, channel, receiver, and feedback, while also addressing the barriers that can hinder effective communication. It offers practical strategies for improving communication skills, such as active listening, clear messaging, and understanding non-verbal cues. The Gibbs' reflective model is used to analyze the author's learning experience, evaluating both positive and negative situations encountered during the process. The report concludes by underscoring the importance of continuous improvement in communication skills for managers and employees to foster collaboration, coordination, and overall organizational success. The inclusion of presentation screenshots further illustrates key concepts and provides visual context.

Business
communication

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK...............................................................................................................................................3
Effective business communication at workforce....................................................................3
How to improve business communication skills....................................................................3
Elements of business communication and its importance......................................................4
Reflection...............................................................................................................................4
CONCLUSION ...............................................................................................................................5
REFERENCES................................................................................................................................6
Appendix..........................................................................................................................................1
Screenshots of presentation....................................................................................................1

INTRODUCTION
Communication is important part of business activities that involves exchanging
information, facts, message, data etc. from sender to receiver at the workplace. The effective
communication flow plays crucial role in improving business efficiency. This report aims
towards importance of effective communication at the workplace. By implementing effective
communication management can brings fluency in working environment and aids in decision
making. It also brings efficiency in management and facilitates cooperation along with boosting
morale of workforce (Schartel, 2019). This report combines of elements of business
communication. It also define how to improve skills of business communication. The model of
Gibbes is adopted for the reflective portion of this report.
TASK
Effective business communication at workforce.
I think the effective flow of business communication is most important at workplace.
This will raise progress of company by improving efficiency in enterprise. Effective business
communication brings appropriate flow of actions in the management and workforce. I think this
will help company in decision making for strategy formulation in business activities. Effective
communication encourage motivation level of employee and they will push their limit as to
deliver productivity in the working environment (Veltsos, 2017). For effective communication
flow we need to overcome the challenges like semantic, psychological, organisational and
personal barriers. It can be improve by enhancing communication skills like collaboration, public
speaking, listening, non verbal and written communication.
How to improve business communication skills.
I can improve my businesses communication skills by clear concise flow of message and
communication. By delivering specific details of effective communication message so that
everyone can easily understand the convey message. By working upon my body language, I can
easily deliver message and increase scope of communication skills. When I demonstrate in exact
way of message this will improve my communication skills. For effective communication skills I
think one should be good and active listener so that appropriate flow of communication take
place in an organisation. While communicating with other I must think about emotions and

sentiments of others so that no person will judged in wrong way. This will improve my business
communication skills.
Elements of business communication and its importance.
As per my point of view elements of business communicating combine of sender,
message, channel, receiver and feedback. By these elements of business communication
appropriate flow of communication take place at the workplace. The sender who act as a source
of information. Message is the generation of idea in the communication process. Channel is the
medium by which message exchange (Takino, 2020). Receiver who receive message. At last
feedback act as confirmation that message is understood by receiver. I think feedback is most
important and essential element of business communication. Because this will provide
confirmation to the sender that their message and the purpose of message is easily understood by
receiver.
Reflection.
Here the Gibbs' reflective model is adopted to deliver structure of learning by gaining
deep experience. This model is formulated by Graham Gibbs in 1988. it involves several
elements such as description, feelings, evaluation, analysis, conclusion and action plan.
 Description- As per the description of my experiences in this report is every organisation
must execute effective flow of communication to improves overall performance of
company. I think for effective communication company must focus on improving
communication skills of managers and employee.
 Feelings- as per my feeling while executing effective communication company faces lots
of barrier that influence flow of communication at workplace.
 Evaluation- I experienced both good and bad situation, when company fail to implement
effective communication they found difficulties in operating business process. Where as
good situation is that effective communication aids in decision making.
 Analysis- as per my analysis must focus upon improving communication skills that bring
effective communication at business process.
 Conclusion- I have learned that effective communication is necessary part to improve
efficiency and cooperation level of organisation. This will boost the motivation level of
employee.

 Action pan- I think mangers must try to improve communication skills so that they can
remove the problem of communication barrier.
CONCLUSION
From the above report it has been concluded that effective communication brings proper
flow of actions at workplace. This will facilitates direction to employee and management for
accomplish entity goal. By improving skills of communication managers can reduced confusion
that may occur in the business process. This will improve coordination, cooperation, efficiency
in management design and facilitated continuous working at the workplace. Recommendation to
improve effective commination skills is manager must be active and good listener so that they
can easily enhance flow of communication at workplace.

REFERENCES
Books and Journals
Schartel Dunn, S.G. and Lane, P.L., 2019. Do interns know what they think they know?
Assessing business communication skills in interns and recent graduates.Business and
Professional Communication Quarterly,82(2).pp.202-213.
Takino, M., 2020. Power in international business communication and linguistic competence:
Analyzing the experiences of nonnative business people who use English as a business
lingua franca (BELF).International Journal of Business Communication,57(4).pp.517-
544.
Tripathy, M., 2018. Assertiveness–A win-win approach to business communication.IUP Journal
of Soft Skills,12(2).pp.48-56.
Veltsos, J.R., 2017. Gamification in the business communication course.Business and
Professional Communication Quarterly,80(2).pp.194-216.

Appendix
Screenshots of presentation
Speaker Notes: There is a great importance of effective communication in the workplace as the
effective communication brings coordination and efficiency in the actions of management and
employee (Bannier, 2019). This will improves productivity and profitability of company to
achieve long term vision of the company.

Speaker Notes: The channel act as medium of conveying message, this can be written, oral etc
form of channel. Where as decoding refers to transforming symbol of message which is encoded
by the sender. While doing decoding message it is delivered by receiver. The receiver is the
individual who receive actual message by sender. At end feedback defines that message is
understood and received by receiver.
Speaker Notes: The channel act as medium of conveying message, this can be written, oral etc
form of channel. Where as decoding refers to transforming symbol of message which is encoded
by the sender. While doing decoding message it is delivered by receiver. The receiver is the

individual who receive actual message by sender. At end feedback defines that message is
understood and received by receiver.
Speaker Notes: This increase managerial efficiency and aids in decision making to boost the
morale of workforce.
Speaker Notes: Semantic barriers are occur due to use of faulty words and translation, wrong
interpretations. Psychological barrier occur sate of mind of the individual, for example a worried
individual fail to convey message effectively. organisational barrier consist of company
structure, rules, regulation. Some times company itselft act as a barrier for organisation
communication (Oussii, 2017). The personal barrier refers to individual aspect such as lack of

confidence and skills to communicate. The lack of confidence will leads towards ineffective
communication and act as a barrier in the communication.
Speaker Notes: These skills brings effectiveness and efficiency in the business operations to
improve performance of company (Pikhart, 2018). By collaboration company can easily execute
operations operations of business. Effective public speaking will deliver appropriate direction in
the company. Where as non verbal and written communication will brings clear flow of
information that aids in decision making for strategy formulation in business. These skills will
not lead ant confusion while delivering flow of communication at workplace.

Speaker Notes: Company must ensure appropriate feedback for effective communication. Entity
must follow up continuously the level of communication (Sapkota, 2018). Be active good
listening communication can be improvised. Appropriate flow of tone, body language, gesture
and posture is essential in communication.