Business Communication Report: Barriers, Strategies and Theories

This report delves into the realm of business communication, exploring its significance and the various theories that underpin it, such as critical, information, post-positive, and groupware theories. The report examines communication barriers within a specific context, Learn English UK, identifying physical, systematic, psychological, attitudinal, language, emotional, and cultural obstacles. It then proposes a range of strategies to overcome these barriers, including emphasizing the importance of active listening, eliminating perception differences, using simple language, reducing noise levels, maintaining a simple organizational structure, adapting to changes in technology, and using effective body language. The report concludes by highlighting the importance of effective business communication for achieving organizational goals and objectives. This report offers valuable insights for students studying business communication and provides practical solutions for businesses seeking to improve their communication strategies.

Business
Communication
Table of Contents

Table of Contents.............................................................................................................................2
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Discuss some general theories of organisational communication:..............................................3
Evaluate the barriers of communication at Learn English UK:...................................................4
Outline company strategies to overcome these communication barriers:...................................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................8

INTRODUCTION
Business communication refers to the process of sharing information outside the
company and between the company. Better communication makes easier for employees,
management for accomplish organisational objectives. Better business communication makes
tasks easier and accurate information. Effective communication refers to employees and
management interaction to accomplish organisational objectives (Bovée, Thill and Raina, 2016)
. The purpose of effective communication is to improve organisational activities with effectively
and efficiently. Effective communication plays vital role in organisation for boosting working
relationship between managers and employees which helps in increase morale, efficiency. This
report is based on business communication. This report covers topics such as challenges and
barriers for effective communication, effective strategies for overcoming communication
barriers. Apart from this it also covers topics such as the importance of cultural awareness in the
business.
MAIN BODY
Discuss some general theories of organisational communication:
Communication theories within business follows rules, regulations for knowing way you
and employees set up. If the business chooses right way, it helps in determine the culture of the
business. Better communication system makes information accurate and efficient as required.
Various theories of business communication mentioned below:
Critical theory: This theory is based on conflicts as the natural state of an organisation.
Employees resists to force managers for budgets and influence. Upper management always helps
in motivate, encourage employees and management (Coffelt, Baker. and Corey, 2016). This
theory is based on resolving conflicts by better communication. Under this, upper class
management helps to motivate employees by resolving problems. They are working for resolving
problems, preventing problems between employees, encouraging employees and providing
directions for completing their tasks effectively and efficiently.
 Information theory: This theory is based on how information travels by fewest mistakes
from department to department. This refers for the lens of information theory which
refers if the company is fixing its messages it cant be biased. In this theory, it is
necessary for company in order to measure information that it should be accurate. If firms

sending any information to external party it cant biased. Accurate information provides
efficiency for firms activities.
 Post-positive theory: This communication theory is based on natural condition for an
organisation. This theory has assumption which refers firms causes for treating conflicts,
misunderstandings and insubordination for unacceptable occurrence. Communication
under this theory refers to messages designed for keeping people obeying the rules and
working together smoothly. This refers conditions which are occurs in business related to
m8iscommunication, misunderstandings etc.
Groupware theory: The groupware theory is based on communication which is based on old but
rapidly change because of technological advances. Now employees can communicate with
computers, mobiles so that information can transfer easily and rapidly. For example departments
can transfer information to department and other branches. Positive information might flow from
one department before managers change information. Now business can communicate
information to external parties easily and it saves costs for business (Dwyer and Hopwood, 2019)
Evaluate the barriers of communication at Learn English UK:
Barriers of communication
 Physical barriers- In this barriers there is the lack of the coordination because in this
there is the shorter distances is available, there is no use of the technology in face to face
interaction. In this there is use of the appropriate technology to overcome the physical
barriers.
 Systematic barriers- in this barriers there is the use of the inappropriate information and
use of the inefficient data system in the roles and responsibilities in the business
organization, in this barrier individual is unaware from the right information which is
used for their working style.
 Psychological barriers- in this barrier there is break in the communication in the
receiver's end. This barrier is generally dine by the background noise when there is no
content is left.
 Attitudinal barriers- it is the barriers which is occur due to personal conflicts or from
the poor management. This is due to lack of motivation in the communication, they can
overcome this barrier through the help of effective communication.

 Language barriers- this barriers is generally developed at the time of using language
which effect the organisation very badly, because the technology is used the receiver is
not aware from that. To overcome this barrier there is the use of the Effective speaking
between the entrepreneurs.
 Emotional barriers- it is the barriers which is generally come through fear, mistrust
between the entrepreneur and other party. Some people hold back in communicating the
their thoughts and feelings to others.
 Cultural barriers- in this barrier there is the difference is generated through different
culture which is effect the communication badly because every person is come different
background all are speaking different language of their home town which become very
difficult for the manager to get down all workers at one language (Escobar-Rodríguez,
and Bonsón-Fernández, 2017)
.
Outline company strategies to overcome these communication barriers:
In context to business, for effective communication it is important to overcome with
communication barriers it has various strategies which are mentioned below:
 Elimination differences in perception: In this organisations should hires right employees
for the job those have confidence, written skills, communication skills. Employee should
gives information in that way so that should be understandable by others. In business
there should be training arranging for the employees so that they can perform effectively
and efficiently.
 Use of simple language: employees should use simple and concise sentence so that it will
easy for understand.
 Reduction and elimination of noise levels: It is the main barrier of communication so it is
important to communicate where noise level is lower which leads to effective
communication.
 Simple organisational structure: The structure of the organisations should be simple so
that it will be easy for transferring information to other departments for accomplish firms
objectives.
 Active listening: For effective communication it is important to have active listening.
Active listening refers to right understanding of the messages which are heard by

someone. By sending message speaker ensures that person in front of his / her should be
listen properly that information.
 Resist to change- Due to rapid change in technology and different attributes in nature will
make them unfamiliar towards change in their communication. It also important to allow
changes in different methods and change in business environment. Some organisation
needs to follow the culture of changing as soon as possible. Coming with new ideas and
going out of zone makes them uncomfortable and that increases of danger in business
decision.
 Different uses of communication- It refers to using different technology mobile devices
software for example non- compatible mobile devices which develop miscommunication
in devices. Many employees are unable to use devices that create problems in their
communication.
 Hierarchy in teamwork- Business has different levels of management that are entry level
employees function and C level executive. Due to many levels in organisation create
confusion among employees that to whom they need to address and collaborate with each
other. It decrease in inefficiency and lack of communication between other superior.
Use of body language- It refer to when someone is having bad or negative body language
towards other then other person will not be interested to talk to him again (Malyuga, and Orlova,
2017). So, keeping the importance of body language is also necessary to ensure proper
communication.
 Level of noise- When we interact with someone then ensuring proper noise between both
the individual must be lower as much as possible. It ensure that everything must be clear
to other person who is listening and deliver the correct message.
 Communication chain- It concern with if communication chain is short then it will be
easier to receive the message, if not then it create problem and message will be diverted
in between.
CONCLUSION
From the above report it has been concluded that business communication refers to
transfer of information from one person to another. . Better communication makes easier for
employees, management for accomplish organisational objectives. Different communication on

different communication theories. There are such barriers for communication includes,
physiological, psychological, semantic etc. To overcome with these barriers various strategies
are using includes, Use of body language, Level of noise, Communication chain etc.

REFERENCES
Books and journals:
Bovée, C. L., Thill, J. V. and Raina, R. L., 2016. Business communication today. Pearson
Education India. Veltsos, J. R., 2017. Gamification in the business
communication course. Business and Professional Communication
Quarterly. 80(2). pp.194-216.
Coffelt, T. A., Baker, M. J. and Corey, R. C., 2016. Business communication practices
from employers’ perspectives. Business and Professional Communication
Quarterly. 79(3). pp.300-316.
communication. Springer.
Dwyer, J. and Hopwood, N., 2019. The business communication handbook. Cengage AU.
Escobar-Rodríguez, T. and Bonsón-Fernández, R., 2017. Facebook practices for business
communication among fashion retailers. Journal of Fashion Marketing
and Management: An International Journal.
Malyuga, E. N. and Orlova, S. N., 2017. Linguistic pragmatics of intercultural
professional and business