BUS101 Business Communication: Emotional Intelligence and Listening

This report analyzes key concepts in business communication, addressing three critical questions from the course. The first question examines the Aristotle model of communication, its barriers, and different communication channels. The second question defines emotional intelligence, explores its four competencies (motivation, self-regulation, social skills, and self-awareness), and discusses how developing motivation can enhance workplace performance. The final question focuses on effective listening, identifying barriers such as lack of focus, close-mindedness, and identification over empathy, while also highlighting attending skills like open-mindedness to improve communication competence. The report provides a comprehensive overview of these concepts, supported by relevant references.

Running head: BUSINESS COMMUNICATION
Business Communication
Name of the Student
Name of the University
Author note

1BUSINESS COMMUNICATION
Table of Contents
Answer to Question 1 2
Model of Communication 2
Blockades in the Aristotle’s Model of Business Communication 2
Channels of Communication 2
Answer to Question 2 3
Emotional Intelligence 3
Competencies of Emotional Intelligence 3
Significance of Competency in Improving Organizational Performance 3
Answer to Question 3 4
Effective Listening 4
Barriers in Effective Listening 4
Significance of Attending Skills to Improve Competence of Communication 4
References 5

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Answer to Question 1
Model of Communication
The Aristotle’s model of communication was proposed and developed formerly 300
B.C wherein the audiences played an essential role in the communication process (Cenere
et al. 2015). The respective model of Aristotle is focused towards the public speaking and
not the interpersonal skills which are required in an equal manner.
Blockades in the Aristotle’s Model of Business Communication
The various blockades in the Aristotle’s model of business communication as there is
no significance is shown to the interpersonal skills of communication.
● Aristotle’s model of business communication provides huge significance on the public
speaking aspect wherein both speakers and listeners are not being provided with
equal kind of importance
● Secondly, this is seen that in this particular model is unswervingly being provided to
the different listeners or the audiences and there is no such encrypting of message
which is being done (Fakhar Hussain Malik and Hassan 2016).
Channels of Communication
There are mainly five elements in the process of communication which are being
described as follows:
● Firstly, speaker is the first and foremost component who is described as the one who
speaks in public and presents his viewpoint in the public as well
● Secondly, speech is the second component in which audiences are the main
component as the speech is being prepared for them and it is being reached to them
as well.
● Occasion is the next element wherein the orators arrive the stage and boons the
speech effectively (Ganguly 2017)
● Audience is the fourth component wherein requirements of the audiences are being
met by the speaker and this is being understood effectively as well
● Effect is last element that is prepared by the orator for and on the spectators in an
efficient manner (Munro et al. 2015).

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These are the major elements in the respective business communication model
wherein this has been seen orators play a major role in the process. Furthermore, this is the
duty of the orator to understand the diverse wants of the spectators as this helps in
presenting the overall dialogue in an efficient manner.
Answer to Question 2
Emotional Intelligence
Emotional Intelligence is referred to ability of various human beings as this will assist
in controlling and managing her/his emotions and this helps in possessing the total ability to
control various kinds of emotions of the other individuals in an effective manner. Emotional
intelligence is one of the essential traits of leaders along with various other elements such as
self-regulation, self-awareness and empathy which is essential in motivating the different
subordinates (Powless and Schafer 2016).
Competencies of Emotional Intelligence
● Motivation is the first competency wherein the leaders will be motivated as to perform
the different kinds of tasks in an efficient manner. With implementation of various
motivational approaches, this assists the leaders in motivating the influencers and
this will help them in performing task effectively as well (Weldy 2017).
● Self-Regulation is the second competency wherein the orators will be thinking before
speaking in front of the audiences and this will assist in regulating themselves as
well.
● Social skills are third competency which is required in collaborating the viewpoint of
the others and making rapport which is effective
● Self-awareness if the last competency which is required to be taken into
consideration in which the different leaders in organizations will be aware of the tasks
which will be achieved by them and provide motivation in performing the tasks in an
efficient manner as well (Habermas 2015).
Significance of Competency in Improving Organizational Performance
Motivation is the essential type of element which is adopted by the individuals which
helps in improving the overall productivity and performance of the workplace and employees.
For example- When a leader will be motivated himself/herself, then he will be able to
motivate the subordinates and this will allow the company in achieving the different goals in

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an effective manner. This will help the employees to work hard as this will help them in
achieving the goals efficiently.
Answer to Question 3
Effective Listening
Effective listening is defined as one of the essential skills that helps in counselling,
resolution of the conflict along with training of employees in the organization. In effective
listening, this requires the listener to fully concentrate, understand and training of
employees. The effective listening comprises of providing feedbacks like asking of different
questions which will help in assisting the speakers in understanding the message in an
efficient manner.
Barriers in Effective Listening
There are various barriers in the effective listening process in which there is
ineffectiveness in listening and this creates negative impression on the orators and the
listeners as well. The major kinds of barriers of effective listening are as follows:
● There is lack of emphasis being shown by listeners to the speakers and this makes
them unfocussed easily and this can impact the overall organizational productivity as
well in a negative manner
● The close-minded concept is the major issue wherein this has been analysed that the
various individuals have their own lookouts and they judge the orator with their own
perceptions as well (Weldy 2017).
● The identification rather than empathising is wherein the listeners are trying to focus
and listen to different aspects of the orators, however, this has been noticed that the
listeners do not put themselves in shoes of speakers and they create various
judgements as well.
Significance of Attending Skills to Improve Competence of Communication
There are various types of skills which helps in improving the competence of
communication.
● The speakers are required to have logic which is open minded in nature as this will
help both the parties in communicating easily

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● The listeners need to listen to various aspects of the speaker in an effective manner
as this will help them in asking relevant questions which will help in making
communication easier.

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References
Cenere, P., Gill, R., Lawson, C. and Lewis, M., 2015. Communication Skills for Business
Professionals 7. Cambridge University Press.
Fakhar Hussain Malik, P. and Hassan, R., 2016. Role of interpersonal skills in the
enhancement of business communication skills: Teacher's perspective. Ali Ammar, Dr.
Ghulam Murtaza, p.201.
Ganguly, S., 2017. Action Research to Improve the Communication Skills of Undergraduate
Students. IUP Journal of Soft Skills, 11(3), pp.62-71.
Habermas, J., 2015. Communication and the Evolution of Society. John Wiley & Sons.
Haylett, C., 2016. Use of Social Media for Teaching Online Courses and Enhancing
Business Communication Skills at the University Level: Can This Really Be
Done?. International Journal of Online Pedagogy and Course Design (IJOPCD), 6(4), pp.71-
85.
Munro, M., Munro, A., Lemmer, K. and Pretorius, M., 2015. Theatre strategies to develop
emotional intelligence skills in business communication: An exploratory study. Southern
African Business Review, 19(2), pp.1-26.
Powless, S. and Schafer, S., 2016. Eroding Business Communication Skills Among B-
Students: Causes, Effects, and Suggestions to Consider. Journal of Higher Education
Theory and Practice, 16(6), p.127.
Weldy, T.G., 2017. Facilitating Process and Practice for Improving Business Writing
Skills. American Journal of Management, 17(5), pp.60-66.