BIZ101 Business Communication: Motivation in the Workplace Report

This report delves into the critical role of business communication in fostering workplace motivation. It explores the importance of internal communication, emphasizing how effective strategies can enhance collaboration and employee empowerment. The report highlights the use of intranets and innovative communication tools, such as software and cloud technologies, to facilitate information sharing and improve communication effectiveness. It examines the impact of communication on employee motivation, including factors like clarity, recognition, and appraisal systems. Furthermore, the report discusses organizational development and interpersonal communication aspects, underscoring the reduction of conflicts and the improvement of customer services. The analysis integrates relevant research and provides insights into creating a positive and productive work environment through strategic communication practices.

Running head: BUSINESS COMMUNICATION
BUSINESS COMMUNICATION
Name of the Student
Name of the University
Author Note

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EXECUTIVE SUMMARY

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Table of Contents
Introduction..........................................................................................................................3
Importance of Internal Communication...........................................................................3
Use of Intranet.................................................................................................................3
Aspect of motivation........................................................................................................4
Innovative communication tools......................................................................................4
Impact of communication over employee motivation.....................................................4
Organizational development and interpersonal communication aspect..........................5
Conclusion...........................................................................................................................5
References............................................................................................................................6

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Introduction
The motivational activities and approaches that are implemented within the organization
is known to be one of the major factors that affect the employees of the organization. The other
factors that are related to the employee motivation are those that are related to the several issues
pertaining to the social interaction and the social communication among the members of the
organization (Walden, 2016).
Importance of Internal Communication
The internal communication within a certain business concern might help in ensuring the
proper collaboration of the employees and the other members of the organization in the matters
that pertain to the achievement of the goals that have been set by the concerned management of
the organization (Chitrao, 2014). The effective nature of the internal communications might help
in the development of a cohesive culture within the organization thereby leading to the
empowerment of the employees enabling them to undertake proper decisions towards the
betterment of the organization. The proper internal communications within the concerned
organization might help in the matters that pertain to the productivity within the organization as
well as helps in the matters that pertain to the improvement of the customer services within the
organization (Huang, Baptista & Galliers, 2013). The proper internal communications within the
concerned organization might lead to the lowering of the interpersonal conflicts that might arise
within the organization.
Use of Intranet
 Helps the concerned employees to communicate more effectively within the organization
thereby leading to the improvement of the effectivity in the communications that have

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been taking place within the concern. The employees of the organization might use the
intranet within the organization in order to communicate with the fellow employees,
share the files and other documents that are required to complete the task at hand
(Richardson, 2014).
 Helps the management of the organization to communicate to the employees the various
decisions that are finalized at the managerial levels, broadcast any major or even minor
changes within the organization as well as publish the various internal reports within the
organization. The use of the intranet enables the privacy of the communications that
might have been taking place within the organization.
Aspect of motivation
 Implementation of the measures that are related to the acknowledgement of the efforts
that are invested by the concerned member of the workforce of the organization
(Michalski, 2014).
 Proper appraisal of the concerned members of the organization, the increment of the
payment that is meted out to the concerned employees of the organizations.
Innovative communication tools
 Usage of the various software that enable the employees of the business organization to
communicate with each other within the various hierarchical levels within the
organization (Huang, Baptista & Galliers, 2013).
 Usage of the cloud technologies within the organization in order to enable the sharing of
the needed documents and the information within the various departments of the
concerned organization (Kim, 2013).

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Impact of communication over employee motivation
 Effective nature of the communication might help in the maintenance of the clarity
among the different hierarchical levels within the organization (Theguardian.com, 2016).
The implementation of the motivational elements within the concerned organization
might help in the matters that pertain to the retention of the employees who have been
serving the organization thereby aiding the maintenance of a tenured workforce within
the organization.
 Acknowledgement of the efforts that are invested by the concerned member of the
workforce of the organization (Walden, 2013). The various ways of dealing with the
motivation of the employees of the organization might relate to the matters that deal with
the proper appraisal of the concerned members of the organization, the increment of the
payment that is meted out to the concerned employees of the organizations.
Organizational development and interpersonal communication aspect
 Proper internal communication within the organization helps in the reduction of the
interpersonal conflicts among the various members of the organization thereby helping in
the matters that pertain to the improvement of the overall development of the
organization (Yokoyama & Sekiguchi, 2014).
 Productivity within the organization as well as helps in the matters that pertain to the
improvement of the customer services within the organization (Youtu.be, 2017). The
proper internal communications within the concerned organization might lead to the
lowering of the interpersonal conflicts that might arise within the organization.
Conclusion

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References
Chitrao, P. (2014). Internal communication satisfaction as an employee motivation tool in the
retail sector in Pune. The European Journal of Social & Behavioural Sciences, 10(3),
1541.
Huang, J., Baptista, J., & Galliers, R. D. (2013). Reconceptualizing rhetorical practices in
organizations: The impact of social media on internal communications. Information &
Management, 50(2-3), 112-124.
Kim, B. (2013). Organizational and social factors in the adoption of intranet 2.0: A case study.
In Designing and Developing Library Intranets (pp. 79-98). Routledge.
Michalski, M. P. (2014). Symbolic meanings and e-learning in the workplace: The case of an
intranet-based training tool. Management Learning, 45(2), 145-166.
Richardson, F. W. (2014). Enhancing strategies to improve workplace performance.
Theguardian.com (2016) The nine types of employees – and how to motivate them Retrieved 8
August 2018 from: https://www.theguardian.com/careers/2016/may/17/the-nine-types-of-
employees-and-how-to-motivate-them
Walden, J. A. (2013). A Networked Work-Life: A Study of Employee Use of Intranet Media and
Organizational Communication.
Walden, J. A. (2016). Integrating social media into the workplace: A study of shifting technology
use repertoires. Journal of Broadcasting & Electronic Media, 60(2), 347-363.
Yokoyama, M. H., & Sekiguchi, T. (2014). The use of social network sites in the workplace: A
case study in Brazilian companies. Brazilian Business Review, 11(2), 87.

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Youtu.be (2017) Workplace Motivation Retrieved 8 August 2018 from:
https://youtu.be/iu3IY_6BtH0