Communication Skills for Business: Models, Methods, and Technologies

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COMMUNICATION SKILLS FOR BUSINESS

Table of Contents
Task 1...............................................................................................................................................3
1.1 Communication models and system used in business...........................................................3
1.2 Communication method used in business..............................................................................5
1.3 The technology used for effective communication in business-...........................................7
Task 2: Oral Communication.........................................................................................................10
Task 3 Written Communication.....................................................................................................11
Objective........................................................................................................................................12
Conclusion.....................................................................................................................................14
References......................................................................................................................................15

Task 1
1.1 Communication models and system used in business
There are different types of the method which can be implemented in the sector of
communication. The main motive which can be included here is related to the sector of
enhancing the working condition within the sector of the organisation. This can directly lead to
the domain of competitive advantage for the organisation. Some of the theories which can be
stated here in the domain of communication are explained below:
 Shannon’s Model: The model can be considered to be introduced in late 1648 by Claude
Shannon’s. The main motive which can be stated here is linked to the foundation of an
enhanced sector of communication which would be prevailing between the receiver and the
sender. The following diagram directly interprets the process which is included in the
working of this model.
Figure 1: (Shannon’s Model)
(Source: Alon et al., 2018)
The sector of working directly includes a domain which would be directly focusing on how
the data would be transferred from one point to another. One of the sector which can be
stated here is linked to the domain of how the noise interferences would be affecting the

channel of communication. In the model which is given above the source is the person who is
sending the message and the receiver is the person who would be receiving the message.
 Berlo’s model: The main sector of emphasis in the sector is applied to the domain of how the
communication area would be generated. The main aspect in the context can be stated in the
manner of creation of the communication medium (Zerfass and Viertmann, 2017). One of the
factors which can be stated in the context is the encoding and the decoding of the message
which is being transferred. The sector of the concept of encoding and deciding should be at
best for both of the parties.
Figure 2: (Berlo’s model)
(Source: Alon et al., 2018)
The sector of the stakeholders in the context of communication is one of the main factors of
concern which can be stated here. The stakeholders should be given equal importance in the
sector of communication so that they can be engaged in the sector of operation of the different
activity.

 Schramm’s Model: In this model, the receiver and the sender play a significant role in the
domain of encoding and decoding the sector of the message which is being sent. The
following diagram directly illustrates the sector of working of the model.
Figure 3: (Schramm’s model)
(Source: Murdock et al., 2015)
The diagram which is given above directly interprets the sector of working which would be
directly enhancing the sector of communication due to the factor of security being involved in
the sector of working. It can be considered that security of the data of one of the aspects which
should be focused in the domain of interaction.
1.2 Communication method used in business
The sector of communication in the domain of working of the organisation can be stated as one
of the factors which directly helps in the gaining of competitive advantage for the organisation. It
can be stated that there is a various sector which can be considered in the domain of the business
environment for example non-verbal, verbal and electronic and visual. Some of the aspects in the
context are stated below:

Written Communication: This type of communication area can be stated as a documentation
area which would be direct including factor or notes of the framework of working. The main
advantage which can be stated here is linked to the sector of accessing it shortly. This would be
beneficial in the context of working (Eaves and Leathers, 2017). The process of storage in the
sector can be stated to be very much easy which directly incorporates various segments which
directly incorporates memos and contracts. This documentation can be one of the most vital
factors that can directly help the organisation in different progress areas.
Oral communication (Verbal): This area can be stated as one of the crucial factors due to the
factor that when communication takes place face to face, it can be much more beneficial. This
area directly helps in the domain of managing information or conveying information with
effectiveness involved in the sector of working (Murdock et al., 2015).
Non-verbal: The concept of non-verbal communication can be stated to be one of the sectors
which would be directly involving sector of communication in a non documented manner. This
can be one of the domains of informal sectors which would be directly involving two-person or
group of people.
Visual: The sector of visual communication can be stated to be very much beneficial in the
sector of involving a presentation area. It can involve different forms of animation area which
would be directly involving a proper communication area.
Electronic methods: The sector of an electronic method directly involve the domain of emails
and other sectors which help in the domain of interacting. This method is one of the formal
methods which can be used in the sector of interaction.
Benefits of formal and informal communication

Formal communication:
 The main sector which can be involved in the domain of formal communication is that it
directly involves the propagation of message through a predefined channel. This helps in the
domain of knowing the interaction area which should be included in the sector of
communication.
 The formal communication area directly involves the domain of accuracy which directly
involves less activity of the intruders. This would be directly keeping the communication
channel free from the intruder activity.
 It enhances the sector of working of the workers which would be directly affecting the sector
of working.
Informal communication:
 The aspect of the communication area can be stated to be very much crucial in the domain of
the operation.
 It directly helps in the domain of problem solving which would be increasing the efficiency.
 The managerial activity would be directly involved in the sector of operation.
1.3 The technology used for effective communication in business-
Technology can be stated as one of the sectors which would be directly involving the
enhancement of the sector of operation. One of the factors which can be stated here is linked to
the sector is the evolution of the sector of the internet. The internet can be stated as one of the
areas which have directly helped in the domain of enhancing the sector of communication. The
medium of the internet in the sector of communication is one of the domain which helps in the

domain of interaction where the data which is transferred is without any issue being faced in the
sector.
Principles of effective communication
One of the vital aspects which can be stated in the context is related to the domain of the clarity
of the message which is being propagated. It can be stated here that as one of the sectors were the
message which is sent from the sender is unaltered. This would be directly helping in the domain
of interaction were proper message area is located. In the area of propagation, it can be stated
that understanding should be directly be prevailing in the sector (Tang, 2018). Another factor
which can be stated here is linked to the domain of creating a feedback area where the receiver
would be directly involving authentication. Completeness is one of the factors which would be
driving the factor of success in the sector of communication for the organisation. If the message
in the domain of travelling gets attached to intruder activity, it would be directly involving
criticality which can disrupt the normal functionality of the organisation.
Barriers to effective communication
One of the areas which can be stated as a barrier in the domain of effective communication is the
lack of attention. It should be taken into focus that the attention area of both the sending and
receiving parties prevail in the communication area (Tang, 2018). The area which is related to
the complexity of the message can be another area which would be directed towards the domain
of barriers. In this sector, the use of jargons and complex keywords can be stated as one of the
areas which would be affecting the proper area of interpretation. It can be stated here that
moreover, the barriers can disrupt the quality of the message which is being transferred. This can
be one of the areas which should be focused as if the receiver gets a message which is not

authenticated it would be directly involving a certain factor of disruption. The factor of
viewpoint of the communication can be stated as a barrier which can impact the overall sector of
communication.
Moreover it can be stated that the segments of communication are one of the areas which should
be focused which would be impacting the proper communication area. The area of
communication and the expression area is stated as one of the domains which can enhance the
sector of communication. The area should be very crucially investigated due to the factor that it
would be directly altering the sector of response which is being generated in the sector of
operation.

Task 2: Oral Communication
The sector of oral communication can be considered as one of the areas which would be directly
involving factor which helps in the communication area. It can be stated here that the dwelling of
communication is very much crucial in the working of the communication. In most of the areas,
it can be considered here that the customers should be directly convinced in the sector of the
service and product which is being delivered. It can be stated that in the domain of oral
communication the enhancement area is crucial which would be direct including the power of
indulging the need of the customers and convincing them (Adeyinka-Ojo, 2018). The
organisation in most of the cases should be making the customers fell wanted so that they would
be directly willing to get engaged in the sector of working. More the increase in the area of the
working of the customers more would be the gaining of competitive advantage for the
organisation.

Task 3 Written Communication
Mr. John Wick,
878 stranford road,
Germany
January 30, 2019
Mr. kaene Hills,
Human Resources Manager,
ABC work Load,
72, Wills Road,
Germany
Dear Mr. John Wick,
In the context of the vacancy which is available in the working of the organization this letter is being
typed. I have persuaded my collage life from Lancaster University with a degree in marketing.
Additionally, in the study area I have been awarded in different areas for the skills I persist in the
area. .
The working and the success of the organization is one of the factor which gives me the eagerness to
join the organization. I am looking forward to get indulged in the sector of working which would be
helping me to excel in different area of working.

Mr. John Wick
878 stranford road
Ph: 232-666-789
[e-mail]
Objective
I have majorly developed different areas of skills which helped me to gather different forms
of knowledge. The excel in the field of the my professional life has directly helped me to
overcome various issues related to the domain.
Education
April 2017- present
Bachelor of Marketing (Communications), Lancaster University, Lancaster
Skills & Abilities
Communication area
Working pattern
Team working capability
Experience related to marketing